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- Tasks: Join our planning team to schedule repairs and support customers daily.
- Company: Work with a reputable housing business in Bury St Edmunds.
- Benefits: Enjoy a competitive hourly rate of £14.55 and a chance for a long-term contract.
- Why this job: Gain valuable experience in planning while making a real impact on customer satisfaction.
- Qualifications: Previous planning experience and strong customer service skills are essential.
- Other info: This is a temp role that could lead to a 9-month fixed term contract.
R13 are partnering with a reputable housing business in the recruitment of a Planner to join them on a 3-month temp assignment which will then become a 9-month fixed term contract, starting ASAP, to cover maternity leave. Based in Bury St Edmunds, you will be working 8.00am – 5.00pm, Monday to Friday, and be offered an hourly rate of £14.55. As a member of the planning team, you will schedule repairs and maintenance with engineers, liaise with external subcontractors where needed and provide support to customers. The day to day * Liaising with customers to schedule repairs/maintenance jobs. * Contacting subcontractors for work that cannot be completed in-house. * Utilising the system and planner dashboard with widgets to manage outstanding jobs and identify potential rebooking needs. * Handling incoming calls from customers, updating them on more complex repairs and handling any complaints. * Handling written work, phone calls, and perform clerical/administrative tasks associated with supporting the planning team. You will have/be * Previous experience in a planning and logistics position. * Significant customer service experience with strong telephone manner. * IT proficiency with working knowledge of Microsoft Package, including Excel. * Excellent communication and organisation skills. * Good problem-solving skills. How to apply To hear more details about this fantastic opportunity please email your CV to Indiah Stannage &ndash…
Planner employer: R13 Recruitment
Contact Detail:
R13 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner
✨Tip Number 1
Make sure to highlight your previous experience in planning and logistics during any conversations you have. This role requires a solid background in these areas, so be ready to discuss specific examples of your past work.
✨Tip Number 2
Since customer service is key for this position, prepare to share instances where you've successfully handled customer inquiries or complaints. Demonstrating your strong telephone manner will set you apart.
✨Tip Number 3
Familiarize yourself with the Microsoft Package, especially Excel, as you'll need to utilize these tools effectively. Consider brushing up on any relevant skills or shortcuts that can help you manage tasks efficiently.
✨Tip Number 4
Practice your communication and organization skills by simulating scenarios where you need to schedule repairs or liaise with subcontractors. Being able to demonstrate these skills in real-time will be beneficial during your discussions.
We think you need these skills to ace Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in planning and logistics. Emphasize any customer service roles you've had, showcasing your strong telephone manner and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements mentioned in the job description. Mention your IT proficiency, particularly with Microsoft Excel, and how your problem-solving skills can benefit the planning team.
Showcase Relevant Experience: In your application, provide examples of how you've successfully scheduled repairs or managed logistics in past roles. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a planning role.
How to prepare for a job interview at R13 Recruitment
✨Showcase Your Planning Experience
Make sure to highlight your previous experience in planning and logistics during the interview. Be prepared to discuss specific examples of how you've successfully scheduled repairs or managed logistics in past roles.
✨Demonstrate Customer Service Skills
Since this role involves significant customer interaction, be ready to share examples of how you've handled customer inquiries and complaints effectively. A strong telephone manner is crucial, so practice speaking clearly and confidently.
✨Familiarize Yourself with Relevant Software
Brush up on your IT skills, especially with Microsoft Excel and any planning software you might have used. Being able to discuss how you've utilized these tools in your previous roles will show that you're prepared for the technical aspects of the job.
✨Prepare for Problem-Solving Scenarios
Think of a few scenarios where you had to solve problems related to scheduling or customer service. Be ready to explain your thought process and the steps you took to resolve those issues, as this will demonstrate your problem-solving abilities.
