Part-Time Customer Service Consultant

R13 are working in collaboration with a leading retailer in their search for a Customer Service Consultant to join their dedicated team based in North Norfolk. The main purpose of your role will be to effectively manage and resolve customer queries/complaints whilst maintaining the highest level of customer excellence. This is a part-time, permanent position, working 25 hours per week, alternate Saturdays at either 8-4:30 or 9-5:30pm and then the remaining hours can be flexible during the week. The offered salary for this position is £25,056 pro rata. The company Offering a broad range of high-quality products, this reputable retailer has over 20 stores across the UK and an established online presence. They pride themselves in creating a positive and engaging working environment for their employees, appreciate the importance of a work life balance and encourage employees to take an active role in shaping the direction of the business. The day to day * Handling a high-volume incoming calls, emails and live chats from customers. * Processing customer orders via our bespoke online system. * Successfully handling customer complaints by establishing the nature of their contact and collecting all required information. * Inputting new customer queries and complaints onto the CRM system, including information regarding the nature of the query/complaint, placing this into the workflow based on urgency. * Collecting enquires and complaints from a shared inbox, allocating workload appropriately. * Liaising with internal departments and third parties to gather required information. * Resolving outstanding customer queries on a same day basis. * Updating CRM systems with progress updates on customer enquiries and complaints. You will have/be * Previous experience and passion for delivering excellent levels of customer service as this is very important for the brand. * Previous complaints handling experience (telephone based or face to face) within an office/retail-based environment. * The ability to manage and successfully resolve complex customer queries/complaints in a timely and effective manner. * The ability to remain calm, empathetic and patient with customers who are dissatisfied with an element of service or product. * A confident communicator and able to handle difficult situations. * Strong organisational skills coupled with the ability to prioritise workload effectively. How to apply To hear more details about this fantastic opportunity please email your CV to Tasha Coe – Senior Managing Recruitment Partner at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful