Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead key client relationships and oversee integrated brand and digital projects.
- Company: Established branding and digital agency with a collaborative culture.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by shaping strategies and delivering high-quality work for top clients.
- Qualifications: Significant experience in senior client services and strong leadership skills.
- Other info: Monthly presence in Norwich office and weekly client visits to London required.
The predicted salary is between 36000 - 60000 £ per year.
R13 Recruitment are supporting a well-established branding and digital agency in their recruitment of a new Account Director to join their senior client services team. This role will take ownership of key client relationships, providing that strategic leadership while ensuring high-quality delivery across integrated brand, creative and digital projects.
This is a senior, client-facing position suited to someone confident operating at this stakeholder level, with strong agency experience and the ability to balance strategy, commercial oversight and delivery.
Hybrid Monday to Friday working hours. The agency have a core base in Norwich so a monthly presence in this office is required alongside weekly client visits to London.
This established agency is a multi-disciplinary creative business operating across branding, strategy, creative and digital delivery. With offices in multiple UK locations, they work with a range of high-profile and corporate clients, helping organisations shape how they communicate, position themselves and perform in market.
The culture is collaborative, strategic and delivery-focused, with an emphasis on long-term client partnerships and high standards of work.
- Exposure to integrated brand, creative and digital projects
- Clear scope to influence strategy, delivery and account growth
- Acting as senior lead on key client accounts, building trusted, long-term relationships
- Overseeing the development and delivery of integrated brand and campaign work
- Monitoring account performance, managing scope and mitigating risk
- Identifying opportunities to grow existing accounts and deepen client partnerships
- Supporting pitches, proposals and wider business development activity
- Working closely with strategy, creative, digital and production teams to ensure alignment
- Encouraging collaboration and development within the account team
Significant experience in a senior client services or account leadership role.
- Collaborative and delivery-focused, able to lead cross-functional teams
- Experience working with corporate or professional services clients is highly advantageous
Locations
Director, Customer Account Manager in Norfolk, Norwich employer: R13 Recruitment Ltd
Contact Detail:
R13 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Account Manager in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! Create a portfolio that highlights your best work and achievements. When you’re in interviews or networking situations, use this as a conversation starter to demonstrate your skills and experience in managing client relationships.
✨Tip Number 3
Prepare for those interviews! Research the agency thoroughly, understand their clients, and be ready to discuss how you can contribute to their success. Tailor your answers to reflect their values and culture, showing them you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly shows your enthusiasm and commitment to joining our team!
We think you need these skills to ace Director, Customer Account Manager in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Account Director role. Highlight your agency experience and any strategic leadership roles you've held, as this will show us you're a great fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our collaborative culture. Be sure to mention specific projects or achievements that demonstrate your ability to manage key client relationships.
Showcase Your Client Management Skills: In your application, emphasise your experience in building long-term client partnerships and managing account performance. We want to see how you've successfully balanced strategy and delivery in previous roles, so don't hold back!
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also ensures we get all the information we need to consider your application thoroughly. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at R13 Recruitment Ltd
✨Know Your Clients
Before the interview, research the agency's key clients and their recent projects. Understanding their client base will help you demonstrate your ability to build trusted relationships and provide strategic leadership.
✨Showcase Your Agency Experience
Be ready to discuss your previous agency roles and how they relate to this position. Highlight specific examples where you've balanced strategy, commercial oversight, and delivery to show you're the right fit for a senior client-facing role.
✨Prepare for Scenario Questions
Expect questions about managing client accounts and mitigating risks. Prepare scenarios from your past experiences that showcase your problem-solving skills and ability to grow existing accounts while maintaining high standards of work.
✨Emphasise Collaboration
Since the role involves working closely with cross-functional teams, be prepared to discuss how you've encouraged collaboration in your previous positions. Share examples of how you've led teams to deliver integrated brand and campaign work successfully.
