R13 are proud to be recruiting for a key leadership opportunity, seeking an experienced IT professional to take ownership of a critical delivery function for a highly recognised organisation. Combining technical leadership, people management and client delivery, the successful candidate will be responsible for leading and developing technical teams, strengthening project delivery and helping to create greater consistency and performance across the overall function. The role would suit someone already operating at this level, or a strong IT Manager/MSP leader who is ready to step into a broader role. Above all, you'll need the technical credibility, leadership ability and customer-facing experience to make an impact quickly. It's a hands-on leadership role, working from company offices based on the outskirts of Norwich (full-time) with a salary DOE. The Company Our client is an expanding IT services organisation providing managed IT, infrastructure, cloud, connectivity and cyber security solutions to a diverse client base across the UK. This is a pivotal role within the business, sitting as part of the Senior Management Team and responsible for leading and developing key technical delivery functions - with the focus being very much on people, performance and delivery. The successful candidate will bring a technical background alongside the leadership skills to develop the teams, inform the future development of the department, contribute and support wider business strategy, improve project delivery and act as a senior point of escalation for both customers and colleagues. Benefits 25 days annual leave plus bank holidays. Free onsite parking. Hybrid working after initial onboarding. Private medical cover. Pension scheme. Gym membership. Cycle to Work scheme. Employee Assistance Programme. The Day-to-Day Lead and develop Cyber Security and Installations Engineering teams, providing clear direction, support and accountability. Take ownership of Professional Services delivery, ensuring projects are delivered on time, within budget and to a high standard. Act as the senior escalation point for complex technical, project and client-related issues. Manage team capacity, resources, budgets and performance, ensuring the right people are in the right place. Build strong relationships with clients and key decision-makers, representing the business in meetings and strategic reviews. Manage your P
Service Delivery Manager - IT in Norfolk employer: R13 Recruitment Limited
Join a dynamic IT services organisation on the outskirts of Norwich, where your leadership will directly influence the success of our technical delivery teams. We offer a supportive work culture that prioritises employee growth, with benefits including private medical cover, gym membership, and a hybrid working model after onboarding. As part of our Senior Management Team, you'll have the opportunity to shape the future of our services while enjoying a healthy work-life balance and a commitment to professional development.
