Dispatcher

Looking to continue your career in logistics and operations? R. Poust Heating & Cooling, part of the renowned Apex Service Partners network, has an exciting opening for a Dispatcher based in Sparta, New Jersey. With decades of service across Northern New Jersey, R. Poust has built a strong reputation for reliable HVAC, plumbing, and indoor air quality solutions. As a member of the Apex Service Partners family, we offer long-term career growth within a company known for its innovation, operational excellence, and deep commitment to both its employees and customers. If you’re ready to be part of a dynamic, customer-focused team and help manage daily operations, this is the opportunity for you!

Job Responsibilities

• Coordinate Technicians’ Schedules – Work closely with the Service Manager to build a seamless operation by coordinating transportation movements and maintaining up-to-date schedules for technicians.
• Track Technician Start/Departure Times – Monitor and adjust technician schedules throughout the day, ensuring efficient time management and job completion.
• Route Management – Maintain a matrix of technicians’ routes, start locations, specialties, and tools to ensure that the right technician is assigned to the right call.
• Daily Interaction with Technicians – Communicate with technicians daily to anticipate issues with routes, parts, or scheduling and make quick decisions to resolve problems.
• Customer Requests – Respond to customer inquiries and special requests related to technicians' jobs, providing updates as needed.
• Maintain Schedules – Track and manage technicians’ vacation, sick, and weekend schedules to ensure proper staffing at all times.
• Forecasting & Follow-up – Forecast workload for 2–3 days in advance, follow up on pending/recommended work, and ensure technicians are prepared for upcoming tasks.
• Parts & Status Updates – Contact customers regarding pending parts and provide updates on the status of parts for ongoing jobs.
• Problem Resolution – Anticipate and resolve any challenges that may arise with routes, technician availability, or customer requirements, ensuring smooth operations.

Qualifications

• Experience – Previous dispatch, scheduling, or operations experience is a plus.
• Organizational Skills – Strong attention to detail and ability to manage multiple tasks and schedules efficiently.
• Communication Skills – Excellent communication skills to interact with technicians, customers, and the Service Manager effectively.
• Problem Solving – Ability to anticipate problems and make sound decisions quickly.
• Tech Savvy – Comfortable using scheduling or dispatch software, such as Service Titan or similar systems.
• Team-Oriented – A strong team player with the ability to collaborate and maintain smooth operations across all levels.
• Availability – Must be available Monday through Friday, 7:30 AM to 4:00 PM.

Benefits

• Medical, Prescription, Dental, and Vision Insurance – Comprehensive coverage with minimal out-of-pocket expenses.
• Disability & Term Life Insurance – Financial security for you and your loved ones.
• Matching 401(K) Benefits – Competitive retirement savings plan to help secure your future.
• Ongoing Training & Development – Opportunities for continuous growth and skill enhancement.
• Paid Holidays & PTO – Paid time off for holidays and generous paid time off for work-life balance.

R. Poust may conduct a pre-employment background check and drug test, subject to applicable laws. Join R. Poust Heating & Cooling and be part of a company committed to operational excellence and customer satisfaction. Apply today and help us deliver outstanding service as part of the Apex Service Partners network! R. Poust Heating & Cooling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.