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For Companies At a Glance
- Tasks: Lead a dynamic team to create memorable customer experiences and drive sales.
- Company: Join the iconic R.M.Williams brand with a rich Australian heritage.
- Benefits: Enjoy a generous product allowance, 40% discount, and excellent career development opportunities.
- Other info: Diverse and inclusive workplace committed to equal opportunity for all.
- Why this job: Be part of a passionate team and make a real impact in a premium retail environment.
- Qualifications: 3+ years managing a premium retail store with a focus on customer experience.
The predicted salary is between 36000 - 60000 £ per year.
We currently have a vacancy in our R.M.Williams team for a full-time Store Manager at our new Jermyn Street store. The Store Manager will work alongside their team to create a profitable business and ensure smooth and effective daily running of the store.
What We Offer
- Generous product allowance
- 40% employee discount
- Monthly KPI incentive program
- Employee Assistance Program
- Paid parental leave
- Excellent career development, including opportunities to work internationally
The Store Manager Will Be Responsible For
- Leading a customer experience by ensuring customers are welcomed, provided with expert product knowledge, advice and brand history and wanting to return because of the memorable moments they’ve had.
- Actively selling products and developing relationships with new and existing customers.
- Leading and contributing to sales targets and KPIs.
- Team management including training, achieving sales targets, and supporting the team to manage their career experience.
- Recruitment, staffing onboarding, performance coaching and scheduling for the best customer experience.
What we’re looking for
- At least 3 years’ experience managing a premium retail store within an apparel or footwear retailer preferable.
- Customer experience focused, offering delivering best-in-class service, through selling, service, visual, operations and leadership excellence.
- A growth mindset, with an openness to learn, grow, with curiosity.
- Communication skills in all forms, that create a welcoming, driven, and curious culture for our teams and our customers.
About R.M.Williams
Reginald Murray (‘RM’) Williams founded the company, R.M.Williams, in 1932 in the Australian outback. Today R.M.Williams creates purposefully designed, beautiful footwear, craft and accessories to enjoy on all of life’s adventures. Our iconic men’s and women’s leather boots and hand-plaited belts, handcrafted in our workshop in Adelaide, give a piece of Australian bush culture to passionate followers of superior products the world over. Today, R.M.Williams exports to 15 countries, has more than 60 retail stores in Australia and New Zealand and 2 stores in London. In addition, R.M.Williams is available at more than 700 stockists around the globe. R.M.Williams appreciates the importance and value of a diverse workforce and is committed to the principle of equal opportunity for all employees and to provide employees with a work environment free of discrimination and harassment. All employment decisions at R.M.Williams are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, sex, gender identity, national origin or family or parental status. R.M.Williams will not tolerate discrimination or harassment based on any of these characteristics. If you feel you are suited to this role and want to be part of an iconic Australian brand, please apply today!
Store Manager - Jermyn Street employer: R.M.Williams
Contact Detail:
R.M.Williams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Jermyn Street
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with R.M.Williams' history, products, and values. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences that showcase your leadership skills, customer service excellence, and ability to hit sales targets. We want to see how you handle real-life scenarios.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Store Manager - Jermyn Street
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us know how much you love creating memorable experiences for customers. Share specific examples of how you've gone above and beyond in previous roles to make customers feel valued and welcomed.
Highlight Your Leadership Skills: As a Store Manager, you'll be leading a team, so make sure to showcase your experience in team management. Talk about how you've trained and supported your team in the past, and how you’ve helped them achieve their goals.
Demonstrate Your Sales Savvy: We want to see your ability to drive sales and meet KPIs. Include any relevant achievements or strategies you've implemented that led to increased sales in your previous roles. Numbers speak volumes!
Be Authentic and Personal: Don’t be afraid to let your personality shine through in your application. We appreciate authenticity, so share your story and what makes you a great fit for R.M.Williams. Remember, we’re looking for someone who fits our culture as much as their skills!
How to prepare for a job interview at R.M.Williams
✨Know Your Brand Inside Out
Before the interview, dive deep into R.M.Williams' history, values, and product range. Being able to discuss the brand's heritage and what makes its products unique will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Experience Skills
Prepare examples from your past roles where you've delivered exceptional customer service. Highlight how you’ve created memorable experiences for customers, as this aligns perfectly with the Store Manager's responsibilities.
✨Demonstrate Leadership and Team Management
Think of specific instances where you've successfully led a team or managed performance. Be ready to discuss your approach to training and developing staff, as well as how you’ve achieved sales targets together.
✨Ask Thoughtful Questions
Prepare insightful questions about the store's goals, team culture, and growth opportunities. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.