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For Companies At a Glance
- Tasks: Deliver exceptional customer service and contribute to sales in a premium retail environment.
- Company: Join R.M.Williams, an iconic Australian brand with a rich heritage.
- Benefits: Enjoy a generous product allowance, 40% discount, and monthly incentives.
- Other info: Dynamic work culture focused on growth and equal opportunity.
- Why this job: Be part of a team that values craftsmanship and customer experience.
- Qualifications: Retail experience and excellent communication skills are essential.
Seasonal Support Customer Advisor – Marlow
Join to apply for the Seasonal Support Customer Advisor – Marlow role at R.M.Williams.
For almost a century, R.M.Williams has stood as a symbol of craftsmanship and quality. From our iconic boots to our timeless apparel, every product tells a story of the Australian spirit. As we continue to grow and evolve, we remain committed to honouring our heritage while embracing the opportunities of tomorrow.
What We’re Looking For
- Previous experience working in a retail environment, preferably within a premium retailer.
- Proven ability to meet and contribute to sales targets and KPIs.
- Ability to learn quickly and develop exceptional product knowledge across our range of fashion, footwear and accessories.
- Excellent verbal and written communication to interact effectively with customers and team members.
Key Responsibilities
- Contribute to setting high standards for customer service and sales, serving as an R.M.Williams role model.
- Deliver visual excellence through implementation and daily maintenance of store visual standards, to create the best store environment and presentation of our products.
- Exemplify excellence with our Signature Service, welcoming every customer into the R.M.Williams experience.
- Actively engage in selling products on the shop floor and participate in all company promotions and activities as required, contributing to achieving daily, weekly, monthly and yearly sales targets.
- Staying informed about new products, promotions, and company policies to better assist customers.
What We Offer
- Generous product allowance
- 40% employee discount
- Monthly KPI incentive program
- Employee Assistance Program
Skills And Experience
- At least 1 year experience within a fashion or footwear retailer
- Proven ability to meet and contribute to sales targets
- Ability to learn quickly and develop exceptional product knowledge across our range of fashion, footwear and accessories
- Excellent communication skills when interacting with customers, managers and coworkers
About R.M.Williams
Since 1932, R.M.Williams has answered a call for hardwearing, timeless products that can hold up against the harsh conditions of the Australian outback — and look good while doing it. Our bestselling leather boots and belts are still crafted by hand in Adelaide, South Australia, alongside an ever-growing range of apparel, accessories and lifestyle products. At the heart of everything we do is a simple promise of loyalty and endurance; a commitment that our products will accompany their wearer on all of life’s great journeys. Our growing network of R.M.Williams stores now includes over 60 retail locations in Australia and New Zealand and two in the UK, with team members around the world celebrating long and prosperous tenures at the business. Reginald Murray ‘RM’ Williams always said, “it’s the people who make a company” and we still stand by that statement today; a culture of growth, development and team spirit is central to our success.
R.M.Williams appreciates the importance and value of a diverse workforce and is committed to the principle of equal opportunity for all employees and to provide employees with a work environment free of discrimination and harassment. All employment decisions at R.M.Williams are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, sex, gender identity, national origin or family or parental status. R.M.Williams will not tolerate discrimination or harassment based on any of these characteristics.
If you feel you are suited to this role and want to be part of an iconic Australian brand, please apply today!
Seniority level
Entry level
Employment type
Temporary
Job function
Retail
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Seasonal Support Customer Advisor - Marlow employer: R.M.Williams
Contact Detail:
R.M.Williams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Support Customer Advisor - Marlow
✨Tip Number 1
Get to know the brand! Before your interview, dive into R.M.Williams' history and values. Understanding their commitment to craftsmanship and quality will help you connect with the team and show that you're genuinely interested in being part of their story.
✨Tip Number 2
Practice your sales pitch! Since this role is all about meeting sales targets, think of a few products you love and prepare to talk about them. Highlight what makes them special and how you'd sell them to customers—this will showcase your product knowledge and enthusiasm.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to engage with your interviewer. Ask questions about the team and store culture, and share your own experiences in retail. This will demonstrate your ability to connect with both customers and colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the R.M.Williams family. Don’t miss out on this opportunity—get your application in today!
We think you need these skills to ace Seasonal Support Customer Advisor - Marlow
Some tips for your application 🫡
Show Your Retail Experience: Make sure to highlight any previous retail experience you have, especially if it's in a premium environment. We want to see how you've contributed to sales targets and customer satisfaction in your past roles.
Communicate Clearly: Your written communication skills are key! Use clear and concise language to express your thoughts. Remember, we’re looking for someone who can interact effectively with both customers and team members.
Demonstrate Product Knowledge: Even if you’re not yet familiar with our products, show us your eagerness to learn! Mention any relevant knowledge about fashion or footwear that you already have, and express your enthusiasm for developing more.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at R.M.Williams
✨Know Your Products
Before the interview, take some time to familiarise yourself with R.M.Williams' range of products. Understand the craftsmanship behind their iconic boots and apparel. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Sales Skills
Be prepared to discuss your previous retail experience and how you've contributed to sales targets. Think of specific examples where you exceeded expectations or helped a team achieve its goals. This will demonstrate your ability to meet KPIs effectively.
✨Practice Your Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to role-play common customer scenarios with a friend to build confidence in your verbal skills. Remember, it's all about making a connection with customers!
✨Embrace the Brand's Heritage
R.M.Williams has a rich history and a strong brand identity. During your interview, express your appreciation for their commitment to quality and craftsmanship. Relating your personal values to the company's ethos can make a lasting impression on your interviewers.