At a Glance
- Tasks: Lead a dynamic team to create an unforgettable customer experience and drive sales.
- Company: Join the iconic R.M.Williams brand with a rich Australian heritage.
- Benefits: Enjoy a generous product allowance, 40% discount, and excellent career development opportunities.
- Other info: Diverse and inclusive workplace committed to equal opportunity for all.
- Why this job: Be part of a passionate team and make a real impact in a premium retail environment.
- Qualifications: 3+ years managing a premium retail store with a focus on customer experience.
The predicted salary is between 28800 - 43200 £ per year.
We currently have a vacancy in our R.M.Williams team for a full-time Store Manager at our new Jermyn Street store. The Store Manager will work alongside their team to create a profitable business and ensure smooth and effective daily running of the store.
What We Offer
- Generous product allowance
- 40% employee discount
- Monthly KPI incentive program
- Employee Assistance Program
- Paid parental leave
- Excellent career development, including opportunities to work internationally
The Store Manager Will Be Responsible For
- Leading a customer experience by ensuring customers are welcomed, provided with expert product knowledge, advice and brand history and wanting to return because of the memorable moments they’ve had.
- Actively selling products and developing relationships with new and existing customers.
- Leading and contributing to sales targets and KPIs.
- Team management including training, achieving sales targets, and supporting the team to manage their career experience.
- Recruitment, staffing onboarding, performance coaching and scheduling for the best customer experience.
What we’re looking for
- At least 3 years’ experience managing a premium retail store within an apparel or footwear retailer preferable.
- Customer experience focused, offering delivering best-in-class service, through selling, service, visual, operations and leadership excellence.
- A growth mindset, with an openness to learn, grow, with curiosity.
- Communication skills in all forms, that create a welcoming, driven, and curious culture for our teams and our customers.
About R.M.Williams
Reginald Murray (‘RM’) Williams founded the company, R.M.Williams, in 1932 in the Australian outback. Today R.M.Williams creates purposefully designed, beautiful footwear, craft and accessories to enjoy on all of life’s adventures. Our iconic men’s and women’s leather boots and hand-plaited belts, handcrafted in our workshop in Adelaide, give a piece of Australian bush culture to passionate followers of superior products the world over. Today, R.M.Williams exports to 15 countries, has more than 60 retail stores in Australia and New Zealand and 2 stores in London. In addition, R.M.Williams is available at more than 700 stockists around the globe. R.M.Williams appreciates the importance and value of a diverse workforce and is committed to the principle of equal opportunity for all employees and to provide employees with a work environment free of discrimination and harassment. All employment are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, sex, gender identity, national origin or family or parental status. R.M.Williams will not tolerate discrimination or harassment based on any of these characteristics. If you feel you are suited to this role and want to be part of an iconic Australian brand, please apply today!
Store Manager - Jermyn Street in London employer: R.M.Williams
R.M.Williams is an exceptional employer, offering a vibrant work culture that prioritises customer experience and employee development. With generous benefits such as a 40% employee discount, a monthly KPI incentive programme, and opportunities for international career growth, the Jermyn Street location provides a unique environment for passionate individuals to thrive in the premium retail sector. Join us to be part of an iconic Australian brand that values diversity and fosters a supportive atmosphere for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Jermyn Street in London
✨Tip Number 1
Get to know the brand inside out! Research R.M.Williams, their products, and their values. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a candidate who truly gets what they’re about.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Store Manager role. Plus, it shows you’re genuinely interested in being part of the team.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to customer service, team management, and sales targets. Practising these responses will help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Store Manager - Jermyn Street in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the R.M.Williams brand shine through. Share why you love our products and how you can contribute to creating memorable customer experiences.
Tailor Your Experience:Make sure to highlight your relevant experience in managing a premium retail store. Use specific examples that demonstrate your ability to lead a team, achieve sales targets, and deliver exceptional customer service.
Be Authentic:We want to get to know the real you! Don’t be afraid to show your personality in your application. Share your growth mindset and curiosity, as these qualities are key to thriving in our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at R.M.Williams
✨Know Your Brand Inside Out
Before the interview, dive deep into R.M.Williams' history, values, and product range. Being able to discuss the brand's heritage and what makes its products unique will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Experience Skills
Prepare examples from your past roles where you’ve delivered exceptional customer service. Highlight how you’ve created memorable experiences for customers, as this is crucial for the Store Manager role. Use specific metrics or feedback to back up your claims.
✨Demonstrate Leadership and Team Management
Think of instances where you've successfully led a team, managed performance, or coached staff. Be ready to discuss your approach to recruitment and training, as well as how you foster a positive team culture that aligns with R.M.Williams' values.
✨Prepare Questions That Show Your Curiosity
Have a few thoughtful questions ready about the company’s future plans, team dynamics, or customer engagement strategies. This not only shows your enthusiasm for the role but also your growth mindset and willingness to learn.
