Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and contribute to store operations.
- Company: Join R.M.Williams, a legendary brand known for quality craftsmanship.
- Benefits: Enjoy a generous product allowance, 40% discount, and career development opportunities.
- Other info: Diverse and inclusive workplace with excellent growth potential.
- Why this job: Be part of an iconic Australian brand and make a real impact in retail.
- Qualifications: Retail experience, strong communication skills, and a passion for fashion.
The predicted salary is between 20000 - 25000 £ per year.
For almost a century, R.M.Williams has stood as a symbol of craftsmanship and quality. From our iconic boots to our timeless apparel, every product tells a story of the Australian spirit. As we continue to grow and evolve, we remain committed to honouring our heritage while embracing the opportunities of tomorrow. As a Customer Advisor, you will play a crucial role in your store’s success.
Responsibilities encompass being the driving force in delivering a customer‑centric store experience, along with day‑to‑day store operations.
What We’re Looking For
- This dynamic and multi‑faced role will call for passionate, curious individuals who thrive in a growth, team and customer‑centric environment.
- Previous experience working in a retail environment, preferably within a premium retailer.
- Proven ability to meet and contribute to sales targets and KPIs.
- Ability to learn quickly and develop exceptional product knowledge across our range of fashion, footwear and accessories.
- Excellent verbal and written communication to interact effectively with customers and team members.
Key Responsibilities
- Contribute to setting high standards for customer service and sales, serving as an R.M.Williams role model.
- Deliver visual excellence through implementation and daily maintenance of store visual standards, to create the best store environment and presentation of our products.
- Exemplify excellence with our Signature Service, welcoming every customer into the R.M.Williams experience.
- Actively engage in selling products on the shop floor and participate in all company promotions and activities as required, contributing to achieving daily, weekly, monthly and yearly sales targets.
- Stay informed about new products, promotions, and company policies to better assist customers.
What We Offer
- Generous product allowance
- 40% employee discount
- Monthly KPI incentive program
- Employee Assistance Program
- Paid parental leave
- Excellent career development, including opportunities to work internationally
Skills And Experience
- At least 1 year experience within a fashion or footwear retailer.
- Proven ability to meet and contribute to sales targets.
- Ability to learn quickly and develop exceptional product knowledge across our range of fashion, footwear and accessories.
- Excellent communication skills when interacting with customers, managers and coworkers.
R.M.Williams appreciates the importance and value of a diverse workforce and is committed to the principle of equal opportunity for all employees and to provide employees with a work environment free of discrimination and harassment. All employment decisions at R.M.Williams are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, sex, gender identity, national origin or family or parental status. R.M.Williams will not tolerate discrimination or harassment based on any of these characteristics. If you feel you are suited to this role and want to be part of an iconic Australian brand, please apply today!
Customer Advisor - York employer: R.M.Williams
Contact Detail:
R.M.Williams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - York
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into R.M.Williams' history and values. This way, you can show your passion for their products and how you can contribute to their customer-centric approach.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers and team members, role-play common scenarios with a friend. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your sales skills! Think of examples from your past experience where you met or exceeded sales targets. Be ready to discuss these in your interview to demonstrate your ability to drive results.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the R.M.Williams family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Advisor - York
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love customer service and the retail environment. Share any experiences that highlight your passion for helping customers and working in a team.
Tailor Your CV: Make sure your CV is tailored to the Customer Advisor role. Highlight your previous retail experience, especially if it’s in a premium setting. We’re looking for specific examples of how you’ve met sales targets or contributed to a great customer experience.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate good communication skills, so make sure your written application reflects that by being easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the R.M.Williams family!
How to prepare for a job interview at R.M.Williams
✨Know Your Products
Before the interview, take some time to familiarise yourself with R.M.Williams' range of products. Understand the craftsmanship behind their iconic boots and apparel. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your previous retail experience where you delivered exceptional customer service. Think about times when you went above and beyond to meet a customer's needs or contributed to sales targets. This will demonstrate your ability to thrive in a customer-centric environment.
✨Engage with Enthusiasm
During the interview, let your passion for fashion and customer service shine through. Be enthusiastic about the role and the opportunity to contribute to the store's success. A positive attitude can make a significant difference in how you're perceived by the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you're not only interested in the position but also in how you can grow within the company.