At a Glance
- Tasks: Deliver exceptional customer service and contribute to store operations in a dynamic retail environment.
- Company: Join R.M.Williams, a brand synonymous with quality craftsmanship and Australian spirit.
- Benefits: Enjoy a generous product allowance, 40% discount, and excellent career development opportunities.
- Other info: Work in a supportive culture that values diversity and personal growth.
- Why this job: Be part of a passionate team and help create memorable customer experiences.
- Qualifications: Retail experience, strong communication skills, and a passion for fashion and footwear.
The predicted salary is between 10 - 12 € per hour.
Part-Time Customer Advisor
For almost a century, R.M.Williams has stood as a symbol of craftsmanship and quality. From our iconic boots to our timeless apparel, every product tells a story of the Australian spirit. As we continue to grow and evolve, we remain committed to honoring our heritage while embracing the opportunities of tomorrow. As a Customer Advisor, you will play a crucial role in your store's success.
Responsibilities
- Be the driving force in delivering a customer‑centric store experience, along with day‑to‑day store operations.
What We’re Looking For
This dynamic and multi‑faced role will call for passionate, curious individuals who thrive in a growth, team and customer‑centric environment. Customer Advisors will have:
- Previous experience working in a retail environment, preferably within a premium retailer.
- Proven ability to meet and contribute to sales targets and KPIs.
- Ability to learn quickly and develop exceptional product knowledge across our range of fashion, footwear and accessories.
- Excellent verbal and written communication to interact effectively with customers and team members.
Key Responsibilities
- Contribute to setting high standards for customer service and sales, serving as an R.M.Williams role model.
- Deliver visual excellence through implementation and daily maintenance of store visual standards, to create the best store environment and presentation of our products.
- Exemplify excellence with our Signature Service, welcoming every customer into the R.M.Williams experience.
- Actively engage in selling products on the shop floor and participate in all company promotions and activities as required, contributing to achieving daily, weekly, monthly and yearly sales targets.
- Stay informed about new products, promotions, and company policies to better assist customers.
What We Offer
- Generous product allowance
- 40% employee discount
- Monthly KPI incentive program
- Employee Assistance Program
- Paid parental leave
- Excellent career development, including opportunities to work internationally
Skills And Experience
- At least 1 year experience within a fashion or footwear retailer
- Proven ability to meet and contribute to sales targets
- Ability to learn quickly and develop exceptional product knowledge across our range of fashion, footwear and accessories
- Excellent communication skills when interacting with customers, managers and coworkers
About R.M.Williams
Since 1932, R.M.Williams has answered a call for hard‑wearing, timeless products that can hold up against the harsh conditions of the Australian outback - and look good whilst doing it. Our bestselling leather boots and belts are still crafted by hand in Adelaide, South Australia, alongside an ever‑growing range of apparel, accessories and lifestyle products. At the heart of everything we do is a simple promise of loyalty and endurance; a commitment that our products will accompany their wearer on all of life’s great journeys.
Our growing network of R.M.Williams stores now includes over 60 retail locations in Australia and New Zealand and two in the UK, with team members around the world celebrating long and prosperous tenures at the business. Reginald Murray ‘RM’ Williams always said, ‘it’s the people who make a company’ and we still stand by that statement today; a culture of growth, development and team spirit is central to our success.
R.M.Williams appreciates the importance and value of a diverse workforce and is committed to the principle of equal opportunity for all employees and to provide employees with a work environment free of discrimination and harassment. All employment decisions at R.M.Williams are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, sex, gender identity, national origin or family or parental status. R.M.Williams will not tolerate discrimination or harassment based on any of these characteristics.
Customer Advisor - Marlow employer: R.M.Williams
R.M.Williams is an exceptional employer that values craftsmanship, quality, and the spirit of teamwork. With a strong commitment to employee growth, we offer generous benefits such as a 40% discount, monthly incentives, and opportunities for international career development, all within a supportive and inclusive work culture. Join us in Marlow, where your passion for customer service will thrive in a dynamic retail environment that celebrates both individual contributions and collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Marlow
✨Tip Number 1
Get to know the brand! Before your interview, dive into R.M.Williams' history and values. Understanding their commitment to craftsmanship and quality will help you connect with the team and show you're genuinely interested in being part of their story.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past retail experience where you went above and beyond for a customer. Being able to share these stories will demonstrate your ability to deliver that top-notch customer experience they’re looking for.
✨Tip Number 3
Dress the part! When you go for your interview, wear something that reflects the R.M.Williams style. This not only shows that you understand their brand but also gives you a chance to showcase your personal style within their aesthetic.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Advisor - Marlow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about being a Customer Advisor and how you can contribute to our team.
Tailor Your Experience:Make sure to highlight your previous retail experience, especially if it’s in a premium environment. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Communicate Clearly:Your written communication should be top-notch! Use clear and concise language to express your thoughts, and don’t forget to proofread for any typos or errors before hitting send.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at R.M.Williams
✨Know Your Products
Before your interview, take some time to familiarise yourself with R.M.Williams' range of products. Understand the craftsmanship behind their iconic boots and apparel. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your previous retail experience where you went above and beyond for a customer. Highlight how you contributed to sales targets and created a positive shopping experience. This will demonstrate that you embody the customer-centric values R.M.Williams is looking for.
✨Practice Your Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family. Focus on how you can effectively engage with customers and team members, as this will be crucial in your role as a Customer Advisor.
✨Embrace the Brand's Heritage
R.M.Williams has a rich history and a strong connection to Australian culture. During your interview, express your appreciation for the brand's heritage and how it resonates with you. This will help you connect with the interviewers and show that you align with the company's values.
