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For Companies At a Glance
- Tasks: Deliver exceptional customer service and contribute to store operations.
- Company: Join R.M.Williams, a legendary brand known for quality craftsmanship.
- Benefits: Enjoy a generous product allowance, 40% discount, and career development opportunities.
- Why this job: Be part of an iconic Australian brand and make a real impact in retail.
- Qualifications: Retail experience, strong communication skills, and a passion for fashion.
- Other info: Diverse and inclusive workplace with excellent growth potential.
The predicted salary is between 20000 - 25000 £ per year.
For almost a century, R.M.Williams has stood as a symbol of craftsmanship and quality. From our iconic boots to our timeless apparel, every product tells a story of the Australian spirit. As we continue to grow and evolve, we remain committed to honouring our heritage while embracing the opportunities of tomorrow. As a Customer Advisor, you will play a crucial role in your store's success.
Responsibilities encompass being the driving force in delivering a customer-centric store experience, along with day-to-day store operations.
What We’re Looking For
- Previous experience working in a retail environment, preferably within a premium retailer.
- Proven ability to meet and contribute to sales targets and KPIs.
- Ability to learn quickly and develop exceptional product knowledge across our range of fashion, footwear and accessories.
- Excellent verbal and written communication to interact effectively with customers and team members.
Key Responsibilities
- Contribute to setting high standards for customer service and sales, serving as an R.M.Williams role model.
- Deliver visual excellence through implementation and daily maintenance of store visual standards, to create the best store environment and presentation of our products.
- Exemplify excellence with our Signature Service, welcoming every customer into the R.M.Williams experience.
- Actively engage in selling products on the shop floor and participate in all company promotions and activities as required, contributing to achieving daily, weekly, monthly and yearly sales targets.
- Staying informed about new products, promotions, and company policies to better assist customers.
What We Offer
- Generous product allowance
- 40% employee discount
- Monthly KPI incentive program
- Employee Assistance Program
- Paid parental leave
- Excellent career development, including opportunities to work internationally
Skills and Experience
- At least 1 year experience within a fashion or footwear retailer
- Proven ability to meet and contribute to sales targets
- Ability to learn quickly and develop exceptional product knowledge across our range of fashion, footwear and accessories
- Excellent communication skills when interacting with customers, managers and coworkers
About R.M.Williams
Since 1932, R.M.Williams has answered a call for hardwearing, timeless products that can hold up against the harsh conditions of the Australian outback - and look good whilst doing it. Our bestselling leather boots and belts are still crafted by hand in Adelaide, South Australia, alongside an ever-growing range of apparel, accessories and lifestyle products. At the heart of everything we do is a simple promise of loyalty and endurance; a commitment that our products will accompany their wearer on all of life’s great journeys.
R.M.Williams appreciates the importance and value of a diverse workforce and is committed to the principle of equal opportunity for all employees and to provide employees with a work environment free of discrimination and harassment. All employment decisions at R.M.Williams are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, sex, gender identity, national origin or family or parental status. R.M.Williams will not tolerate discrimination or harassment based on any of these characteristics. If you feel you are suited to this role and want to be part of an iconic Australian brand, please apply today!
Customer Advisor - Jermyn Street employer: R.M.Williams
Contact Detail:
R.M.Williams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Jermyn Street
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with R.M.Williams' history, products, and values. This will not only help you stand out in interviews but also show your genuine interest in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers daily, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Showcase your sales skills! Think of examples from your past experiences where you met or exceeded sales targets. Be ready to discuss these during your interview to demonstrate your ability to contribute to the store's success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the R.M.Williams family.
We think you need these skills to ace Customer Advisor - Jermyn Street
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for R.M.Williams shine through! Share why you love the brand and how its values resonate with you. We want to see that you’re not just looking for a job, but that you genuinely care about being part of our story.
Tailor Your Experience: Make sure to highlight your previous retail experience, especially if it’s in a premium environment. We’re keen on seeing how your skills align with our needs, so don’t be shy about showcasing your achievements and how you’ve contributed to sales targets in the past.
Communicate Clearly: Your written communication should reflect the excellent verbal skills we’re after. Keep your application clear and concise, and make sure to proofread for any typos or errors. We appreciate attention to detail, and it’s a great way to show us you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows initiative, which is something we value highly at R.M.Williams!
How to prepare for a job interview at R.M.Williams
✨Know Your Products
Before the interview, take some time to familiarise yourself with R.M.Williams' range of products. Understand the craftsmanship behind their iconic boots and apparel. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your previous retail experience where you delivered exceptional customer service. Think about how you contributed to sales targets or resolved customer issues. Being able to articulate these experiences will demonstrate your capability as a Customer Advisor.
✨Practice Your Communication
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend. This will help you feel more confident and ensure you can engage effectively with both customers and team members.
✨Embrace the Brand's Heritage
R.M.Williams has a rich history and a strong connection to the Australian spirit. During your interview, express your appreciation for the brand's heritage and values. This will resonate well with the interviewers and show that you align with the company's culture and mission.