At a Glance
- Tasks: Deliver exceptional customer service and contribute to store operations in a dynamic retail environment.
- Company: Join R.M.Williams, an iconic Australian brand known for craftsmanship and quality.
- Benefits: Enjoy a generous product allowance, 40% discount, and excellent career development opportunities.
- Other info: Diverse and inclusive workplace with a commitment to growth and development.
- Why this job: Be part of a passionate team and help create memorable customer experiences.
- Qualifications: Retail experience, strong communication skills, and a passion for fashion and footwear.
The predicted salary is between 24750 - 30250 £ per year.
Full and Part-Time Customer Advisors
For almost century, R.
Williams has stood as a symbol of craftsmanship and quality.
From our iconic boots to our timeless apparel, every product tells a story of the Australian spirit.
As we continue to grow and evolve, we remain committed to honouring our heritage while embracing the opportunities of tomorrow.
As a Customer Advisor, you will play a crucial role in your store's success.
Responsibilities encompass being the driving force in delivering a customer-centric store experience, along with day-to-day store operations.
What we’re looking for
This dynamic and multi-faceted role will call for passionate, curious individuals who thrive in a growth, team and customer-centric environment. Customer Advisors will have:
- Previous experience working in a retail environment, preferably within a premium retailer.
- Proven ability to meet and contribute to sales targets and KPIs.
- Ability to learn quickly and develop exceptional product knowledge across our range of fashion, footwear and accessories.
- Excellent verbal and written communication to interact effectively with customers and team members.
Key Responsibilities
- Contribute to setting high standards for customer service and sales, serving as an R. M. Williams role model.
- Deliver visual excellence through implementation and daily maintenance of store visual standards, to create the best store environment and presentation of our products.
- Exemplify excellence with our Signature Service, welcoming every customer into the R. M. Williams experience.
- Actively engage in selling products on the shop floor and participate in all company promotions and activities as required, contributing to achieving daily, weekly, monthly and yearly sales targets.
- Staying informed about new products, promotions, and company policies to better assist customers.
What we offer
Aside from working for an iconic Australian company at a time of growth and transformation, we offer a competitive benefits package including:
- Generous product allowance
- 40% employee discount
- Monthly KPI incentive program
- Employee Assistance Program
- Paid parental leave
- Excellent career development, including opportunities to work internationally
Skills and Experience
- At least 1 year experience within a fashion or footwear retailer
- Proven ability to meet and contribute to sales targets
- Ability to learn quickly and develop exceptional product knowledge across our range of fashion, footwear and accessories
- Excellent communication skills when interacting with customers, managers and coworker
- About R. M. Williams
Williams has answered a call for hardwearing, timeless products that can hold up against the harsh conditions of the Australian outback - and look good whilst doing it.
Our bestselling leather boots and belts are still crafted by hand in Adelaide, South Australia, alongside an ever-growing range of apparel, accessories and lifestyle products.
At the heart of everything we do is a simple promise of loyalty and endurance; a commitment that our products will accompany their wearer on all of life’s great journeys.
Reginald Murray ‘RM’ Williams always said, ‘it’s the people who make a company’ and we still stand by that statement today; a culture of growth, development and team spirit is central to our success.
Williams appreciates the importance and value of a diverse workforce and is committed to the principle of equal opportunity for all employees and to provide employees with a work environment free of discrimination and harassment.
All employment decisions at R.
Williams are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, sex, gender identity, national origin or family or parental status.
Williams will not tolerate discrimination or harassment based on any of these characteristics.
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Customer Advisor - Cambridge employer: R.M.Williams
R.M.Williams is an exceptional employer that fosters a dynamic and collaborative work culture, where creativity and strategic thinking are highly valued. With a strong focus on employee growth, you will have access to professional development opportunities and the chance to work closely with both UK and Australian teams, enhancing your global marketing expertise. Located in a vibrant market, this role offers the unique advantage of shaping brand strategy in a culturally rich environment, making it a rewarding place for passionate marketing professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Cambridge
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like R.M.Williams, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like R.M.Williams!
We think you need these skills to ace Customer Advisor - Cambridge
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at R.M.Williams, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at R.M.Williams and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show R.M.Williams that you’re ready to jump in and contribute right away!
How to prepare for a job interview at R.M.Williams
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
