Customer Service Sales Support

Main Purpose of the Job:

• Maintain and support the sales and services to new and existing customers.
• Assist in identifying new sales opportunities with existing customers or new prospects.
• Follow up on potential new sales enquiries.
• Build strong relationships, internally as well as externally.
• Develop long-term customer loyalty through regular customer contact and service.
• Support the sales function by handling customer enquiries and responding to pricing requests.
• Carry out administrative functions in line with the role to support the wider sales team.
• Deal with day-to-day customer enquiries.
• Track and report on existing customer sales performance.
• Assist with order processing as and when required.
• Be the first point of contact for online sales enquiries.
• Support on-site customer visits.

Essential Skills:

• Customer Service/Sales experience.
• Good communication and confident telephone manner.
• Enthusiastic and polite approach to problem-solving.
• Competent in producing reports using Microsoft Word, PowerPoint, and Excel.
• Good team player with the ability to build strong relationships.
• Ability to understand and track sales analysis and customer buying status.
• Good organizational skills and a responsive manner.

Job Type: Full time Monday to Friday

Work Location: Site based in Halstead (Possible Hybrid working)

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