At a Glance
- Tasks: Assist clients with insurance queries and process policies in a dynamic environment.
- Company: Join R.K. Tongue Co., a leading independent insurance agency since 1911.
- Benefits: Enjoy competitive pay, health benefits, tuition reimbursement, and a supportive work culture.
- Other info: Great opportunities for professional growth and ongoing training.
- Why this job: Make a real difference by helping clients navigate their insurance needs.
- Qualifications: Strong communication skills and a valid MD insurance license required.
The predicted salary is between 24 - 24 £ per hour.
Join Our Team
R.K. Tongue Co., Inc. is an expertise and service-driven insurance agency and brokerage based in Baltimore, Maryland. Founded in 1911 to serve the insurance needs of association members, we have maintained and enhanced our competency in the association realm while growing to be recognized as a leader in the Mid-Atlantic specializing in working with healthcare providers, professionals of all types, Federal, State and Municipal employees, small and mid-size businesses, as well as the general public. We draw from a uniquely broad range of knowledge and talent to provide comprehensive property & casualty and life & health insurance solutions from an array of highly respected insurance companies.
We are seeking a qualified professional for the role of Customer Service Representative located at our brand new White Marsh Office.
Responsibilities:
- Quality servicing of clients
- Assist clients with policy questions and issues
- Obtain missing/additional information from clients for renewal insurance applications
- Process new business policies, endorsements, renewals, and cancellations using various insurance company web portals and internal agency management system
- Assist clients with billing and payment issues
- Handle, process, and follow-up on claims
- Create certificates of insurance
- Educate and recommend available protection to complement new and existing policies
- Develop strong customer relationships
- Other duties as assigned
Requirements:
- Excellent communication skills, particularly the ability to listen, understand, and explain insurance information to policyholders and others
- Good interpersonal skills for responding to inquiries with an excellent telephone manner
- Good organization and decision-making skills
- Valid MD Property/Casualty and Life/Health Insurance license
- Excellent computer and math skills
As a Customer Service Representative, you will receive:
- Competitive compensation
- Company sponsored Group Health, Dental, Vision, STD & Term Life Insurance
- Health Savings Account
- Flexible Spending Account (Medical and Dependent Care)
- Paid Time Off
- Company sponsored 401K Retirement Plan with match
- Tuition reimbursement
- Ongoing training and support
- Professional growth opportunities
Compensation: $18.00 - $24.00 per hour
An independent insurance agency since 1911. We deliver financial independence by fostering trusting relationships with our customers, partners, and employees.
The firm. Named after its founder Raymond K. Tongue, Baltimore-based R. K. Tongue Co., Inc. has continuously operated as an independent insurance agency since 1911. Today, the agency remains independent and privately held.
Our divisions. R. K. Tongue is organized into practice groups to meet the unique needs of our varied clientele and deliver niche expertise. Our practice groups are Professional & Commercial Markets, Group Benefits, Personal Lines, and Worksite/Voluntary Benefits Marketing. Each division is independent and geared specifically toward effectively serving its unique clientele, but these groups will often partner to deliver multi-product expertise to clients that benefit from a “one stop shop” approach for every insurance and benefits need. We love a challenge and all RKT practice groups relish an opportunity to help our clientele with “odd shapes and sizes” coverages.
PMG Customer Service Representative in Nottingham employer: R.K. Tongue Co.
R.K. Tongue Co., Inc. is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive compensation package alongside comprehensive health benefits and a supportive work environment in the vibrant White Marsh area. With a strong emphasis on training and development, employees are encouraged to enhance their skills while building meaningful relationships with clients in a collaborative atmosphere. Join us to be part of a respected independent insurance agency that values trust and expertise, making a real difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land PMG Customer Service Representative in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at R.K. Tongue Co.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like R.K. Tongue Co. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace PMG Customer Service Representative in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to R.K. Tongue Co.:Your cover letter is your chance to shine! Tell us why you want to work at R.K. Tongue Co. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at R.K. Tongue Co.!
How to prepare for a job interview at R.K. Tongue Co.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
