At a Glance
- Tasks: Lead a luxury hotel, ensuring exceptional guest experiences and operational excellence.
- Company: Join the Doxford Group, a family-run leader in Northumberland's hospitality scene.
- Benefits: Competitive salary, performance bonuses, generous holidays, and staff discounts.
- Other info: Live-in options available with ongoing training and development opportunities.
- Why this job: Shape the future of luxury hospitality while working in a stunning estate.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 34000 - 51000 £ per year.
Are you a dynamic hospitality leader who thrives on delivering exceptional guest experiences? Do you combine commercial acumen with hands-on operational excellence? If so, we would love to hear from you.
Your New Employer
Set within the stunning Charlton Estate near Alnwick, the Doxford Group is one of Northumberland's leading luxury hospitality and events businesses. A proud family-run organisation, we have spent over a decade delivering extraordinary weddings, events and guest experiences. Our portfolio includes two award-winning wedding venues, Charlton Hall and Doxford Barns, alongside Tempus Hotel, Bar & Restaurant, which joined the group in May 2023 and was recently voted among The Times Top 100 UK Hotels.
We are now seeking an experienced and driven Hotel General Manager to oversee The Tempus hotel and help take the business to the next level.
The Role
Reporting directly to the Company Directors, you will support operational excellence at The Tempus, working closely with all Heads of Department to ensure every guest journey from first enquiry to final departure exceeds expectations. This is a highly visible, hands-on leadership role. We are not looking for someone who prefers to manage from behind a desk; we want a front-runner who is present, proactive and fully immersed in the day-to-day operation. You will balance high-level strategic direction with visible operational leadership, driving service standards, profitability and team engagement in line with the long-term vision of our family-run estate.
Key Responsibilities
- Provide leadership and operational oversight across Tempus Hotel.
- Support, mentor and challenge Heads of Department to drive performance and accountability, including collaborating with HoDs to produce an efficient staffing roster.
- Elevate service standards and continuously enhance the guest experience.
- Monitor guest feedback, identify trends and implement meaningful improvements.
- Ensure each venue maintains impeccable presentation and full compliance at all times.
- Report weekly to the Company Directors on performance, KPIs and budget alignment, presenting clear action plans where required.
- Work closely with the Group Sales Director to maximise revenue across all channels.
- Collaborate with the Finance team to ensure strong financial controls and delivery of key metrics (including Labour % and Gross Profit %).
- Support recruitment, retention and team development across all departments.
- Take ownership of guest feedback, resolving issues professionally and efficiently.
- Maintain strong communication with maintenance and operations teams to resolve defects quickly and effectively.
- Be present during key operational periods, including weekends and peak events.
- Step in operationally wherever needed, leading by example and setting the standard.
About You
The ideal candidate will:
- Have proven experience leading teams within a full-service hotel or luxury hospitality environment.
- Demonstrate clear and stable career progression.
- Be an inspirational and visible leader who builds strong, motivated teams.
- Balance commercial thinking with operational excellence and guest focus.
- Possess resilience, personality and vision to drive a multi-site business forward.
- Be comfortable working in a fast-paced, high-expectation luxury setting.
What We Offer
- Competitive salary: £40,000 - £45,000 (DOE)
- £5,000 performance-based bonus
- £5,000 guaranteed service charge
- Generous holiday entitlement
- Pension scheme
- Staff discounts including overnight stays, food and drink
- Free parking
- Referral programme
- Regular company events
- Ongoing training and development opportunities
- Live In Available
If you are ready to lead from the front and play a pivotal role in shaping the future of one of Northumberland's most prestigious hospitality groups, we would love to hear from you.
Hotel General Manager in York employer: R J Shell Ltd t/a The Doxford Group
The Doxford Group, a family-run luxury hospitality business set in the picturesque Charlton Estate near Alnwick, offers an exceptional work environment for those passionate about delivering outstanding guest experiences. With a strong focus on employee development, competitive salaries, and generous benefits including performance bonuses and staff discounts, we foster a collaborative and dynamic culture where leaders are encouraged to be hands-on and visible. Join us to be part of a prestigious team that values operational excellence and personal growth in one of Northumberland's leading hospitality venues.
Contact Details:
R J Shell Ltd t/a The Doxford Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel General Manager in York
✨Tip Number 1
Get to know the company inside out! Research the Doxford Group and its venues, like Charlton Hall and Tempus Hotel. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you the lowdown on the company culture and maybe even put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions specific to hotel management. Think about how you’d elevate service standards or handle guest feedback. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at the Doxford Group.
We think you need these skills to ace Hotel General Manager in York
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond to create memorable guest experiences. We want to see that you’re not just looking for a job, but that you genuinely care about making every stay exceptional.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon that might confuse us. Highlight your key achievements and skills that align with the role of Hotel General Manager, so we can easily see why you’d be a great fit for our team.
Tailor Your Application:Make sure to customise your application for this specific role. Reference the key responsibilities and qualities mentioned in the job description, and explain how your experience matches them. This shows us that you’ve done your homework and are genuinely interested in joining our family-run organisation.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for!
How to prepare for a job interview at R J Shell Ltd t/a The Doxford Group
✨Know Your Venue Inside Out
Before the interview, make sure you research The Tempus Hotel and its unique offerings. Familiarise yourself with their guest experience philosophy and recent achievements. This will not only show your genuine interest but also allow you to discuss how your leadership can enhance their already impressive reputation.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in previous roles. Highlight your hands-on approach and how you've motivated staff to achieve high service standards. Be ready to discuss specific challenges you've faced and how you overcame them, as this will demonstrate your operational excellence.
✨Understand the Financials
Brush up on key financial metrics relevant to hotel management, such as Labour % and Gross Profit %. Be prepared to discuss how you’ve managed budgets and driven profitability in past positions. This will show that you have the commercial acumen needed for the role.
✨Engage with Guest Feedback
Think about how you’ve used guest feedback to improve service in your previous roles. Prepare to share specific examples of how you’ve turned negative experiences into positive outcomes. This will highlight your commitment to elevating the guest experience, which is crucial for this position.
