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For Companies At a Glance
- Tasks: Lead and elevate guest experiences at a luxury hotel while driving team performance.
- Company: Join the Doxford Group, a family-run leader in Northumberland's hospitality scene.
- Benefits: Competitive salary, performance bonuses, generous holidays, and staff discounts.
- Why this job: Be a hands-on leader shaping unforgettable experiences in a stunning estate.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
- Other info: Live-in options available with ongoing training and career development.
The predicted salary is between 40000 - 45000 £ per year.
Are you a dynamic hospitality leader who thrives on delivering exceptional guest experiences? Do you combine commercial acumen with hands-on operational excellence? If so, we would love to hear from you.
Your New Employer
Set within the stunning Charlton Estate near Alnwick, the Doxford Group is one of Northumberland's leading luxury hospitality and events businesses. A proud family-run organisation, we have spent over a decade delivering extraordinary weddings, events and guest experiences. Our portfolio includes two award-winning wedding venues, Charlton Hall and Doxford Barns, alongside Tempus Hotel, Bar & Restaurant, which joined the group in May 2023 and was recently voted among The Times Top 100 UK Hotels.
We are now seeking an experienced and driven Hotel General Manager to oversee The Tempus hotel and help take the business to the next level.
The Role
Reporting directly to the Company Directors, you will support operational excellence at The Tempus, working closely with all Heads of Department to ensure every guest journey from first enquiry to final departure exceeds expectations. This is a highly visible, hands-on leadership role. We are not looking for someone who prefers to manage from behind a desk; we want a front-runner who is present, proactive and fully immersed in the day-to-day operation. You will balance high-level strategic direction with visible operational leadership, driving service standards, profitability and team engagement in line with the long-term vision of our family-run estate.
Key Responsibilities
- Provide leadership and operational oversight across Tempus Hotel.
- Support, mentor and challenge Heads of Department to drive performance and accountability, including collaborating with HoDs to produce an efficient staffing roster.
- Elevate service standards and continuously enhance the guest experience.
- Monitor guest feedback, identify trends and implement meaningful improvements.
- Ensure each venue maintains impeccable presentation and full compliance at all times.
- Report weekly to the Company Directors on performance, KPIs and budget alignment, presenting clear action plans where required.
- Work closely with the Group Sales Director to maximise revenue across all channels.
- Collaborate with the Finance team to ensure strong financial controls and delivery of key metrics (including Labour % and Gross Profit %).
- Support recruitment, retention and team development across all departments.
- Take ownership of guest feedback, resolving issues professionally and efficiently.
- Maintain strong communication with maintenance and operations teams to resolve defects quickly and effectively.
- Be present during key operational periods, including weekends and peak events.
- Step in operationally wherever needed, leading by example and setting the standard.
About You
The ideal candidate will:
- Have proven experience leading teams within a full-service hotel or luxury hospitality environment.
- Demonstrate clear and stable career progression.
- Be an inspirational and visible leader who builds strong, motivated teams.
- Balance commercial thinking with operational excellence and guest focus.
- Possess resilience, personality and vision to drive a multi-site business forward.
- Be comfortable working in a fast-paced, high-expectation luxury setting.
What We Offer
- Competitive salary: £40,000 - £45,000 (DOE)
- £5,000 performance-based bonus
- £5,000 guaranteed service charge
- Generous holiday entitlement
- Pension scheme
- Staff discounts including overnight stays, food and drink
- Free parking
- Referral programme
- Regular company events
- Ongoing training and development opportunities
- Live In Available
If you are ready to lead from the front and play a pivotal role in shaping the future of one of Northumberland's most prestigious hospitality groups, we would love to hear from you.
Hotel General Manager in Wolverhampton employer: R J Shell Ltd t/a The Doxford Group
Contact Detail:
R J Shell Ltd t/a The Doxford Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel General Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy about reaching out to former colleagues or mentors. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Show up and shine! When you land an interview, make sure to bring your A-game. Research the company, understand their values, and be ready to discuss how your experience aligns with their goals. Remember, they want to see your passion for delivering exceptional guest experiences!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role and the company.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and gives you a better chance of standing out in the crowd. So, don’t hesitate—get your application in today!
We think you need these skills to ace Hotel General Manager in Wolverhampton
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond to create memorable guest experiences. We want to see that you’re not just looking for a job, but that you genuinely care about making every stay exceptional.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. Highlight your key achievements and how they relate to the role of Hotel General Manager. Remember, we’re looking for someone who can communicate effectively with both guests and team members.
Tailor Your Application: Make sure to customise your application for this specific role. Reference the key responsibilities and skills mentioned in the job description. Show us how your experience aligns with what we’re looking for at The Tempus hotel. A tailored application shows us you’re serious about joining our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures it reaches us quickly and allows you to showcase your interest in our family-run organisation. Plus, it’s super easy! Just follow the prompts and let us know why you’d be a great fit for the role.
How to prepare for a job interview at R J Shell Ltd t/a The Doxford Group
✨Know Your Venue Inside Out
Before the interview, make sure you research The Tempus Hotel and the Doxford Group thoroughly. Familiarise yourself with their services, guest experiences, and recent achievements. This will not only show your genuine interest but also help you tailor your answers to align with their values and expectations.
✨Showcase Your Leadership Style
As a Hotel General Manager, your leadership style is crucial. Be prepared to discuss specific examples of how you've successfully led teams in the past. Highlight your hands-on approach and how you’ve elevated service standards or improved guest experiences in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and operational excellence. Think about challenges you've faced in hospitality and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Engage with Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and future goals. This not only demonstrates your enthusiasm but also helps you gauge if the role aligns with your career aspirations and values.