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For Companies At a Glance
- Tasks: Lead a luxury hotel, ensuring exceptional guest experiences and operational excellence.
- Company: Join the Doxford Group, a family-run leader in Northumberland's hospitality scene.
- Benefits: Competitive salary, performance bonuses, generous holidays, and staff discounts.
- Why this job: Shape the future of a prestigious hotel while working in a dynamic, fast-paced environment.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
- Other info: Live-in options available with ongoing training and development opportunities.
The predicted salary is between 40000 - 45000 £ per year.
Are you a dynamic hospitality leader who thrives on delivering exceptional guest experiences? Do you combine commercial acumen with hands-on operational excellence? If so, we would love to hear from you.
Your New Employer
Set within the stunning Charlton Estate near Alnwick, the Doxford Group is one of Northumberland's leading luxury hospitality and events businesses. A proud family-run organisation, we have spent over a decade delivering extraordinary weddings, events and guest experiences. Our portfolio includes two award-winning wedding venues, Charlton Hall and Doxford Barns, alongside Tempus Hotel, Bar & Restaurant, which joined the group in May 2023 and was recently voted among The Times Top 100 UK Hotels.
The Role
Reporting directly to the Company Directors, you will support operational excellence at The Tempus, working closely with all Heads of Department to ensure every guest journey from first enquiry to final departure exceeds expectations. This is a highly visible, hands-on leadership role. We are not looking for someone who prefers to manage from behind a desk; we want a front-runner who is present, proactive and fully immersed in the day-to-day operation. You will balance high-level strategic direction with visible operational leadership, driving service standards, profitability and team engagement in line with the long-term vision of our family-run estate.
Key Responsibilities
- Provide leadership and operational oversight across Tempus Hotel.
- Support, mentor and challenge Heads of Department to drive performance and accountability, including collaborating with HoDs to produce an efficient staffing roster.
- Elevate service standards and continuously enhance the guest experience.
- Monitor guest feedback, identify trends and implement meaningful improvements.
- Ensure each venue maintains impeccable presentation and full compliance at all times.
- Report weekly to the Company Directors on performance, KPIs and budget alignment, presenting clear action plans where required.
- Work closely with the Group Sales Director to maximise revenue across all channels.
- Collaborate with the Finance team to ensure strong financial controls and delivery of key metrics (including Labour % and Gross Profit %).
- Support recruitment, retention and team development across all departments.
- Take ownership of guest feedback, resolving issues professionally and efficiently.
- Maintain strong communication with maintenance and operations teams to resolve defects quickly and effectively.
- Be present during key operational periods, including weekends and peak events.
- Step in operationally wherever needed, leading by example and setting the standard.
About You
The ideal candidate will:
- Have proven experience leading teams within a full-service hotel or luxury hospitality environment.
- Demonstrate clear and stable career progression.
- Be an inspirational and visible leader who builds strong, motivated teams.
- Balance commercial thinking with operational excellence and guest focus.
- Possess resilience, personality and vision to drive a multi-site business forward.
- Be comfortable working in a fast-paced, high-expectation luxury setting.
What We Offer
- Competitive salary: £40,000 - £45,000 (DOE)
- £5,000 performance-based bonus
- £5,000 guaranteed service charge
- Generous holiday entitlement
- Pension scheme
- Staff discounts including overnight stays, food and drink
- Free parking
- Referral programme
- Regular company events
- Ongoing training and development opportunities
- Live In Available
If you are ready to lead from the front and play a pivotal role in shaping the future of one of Northumberland's most prestigious hospitality groups, we would love to hear from you.
Hotel General Manager in Stoke-on-Trent employer: R J Shell Ltd t/a The Doxford Group
Contact Detail:
R J Shell Ltd t/a The Doxford Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel General Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Attend industry events, connect with fellow hospitality leaders on LinkedIn, and don’t be shy about reaching out to people in your desired role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up and shine! If you get the chance to visit the hotel or attend an open day, make sure you’re there. Engage with staff, ask questions, and show genuine interest in the operations. This hands-on approach will set you apart from other candidates.
✨Tip Number 3
Prepare for the interview by knowing your stuff! Research the Doxford Group, their values, and recent achievements. Be ready to discuss how your experience aligns with their vision and how you can elevate guest experiences at The Tempus.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our family-run organisation. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Hotel General Manager in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific examples of how you've created exceptional guest experiences in the past. We want to see that you're not just looking for a job, but that you're genuinely excited about leading a team in a luxury setting.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the key responsibilities and qualities mentioned in the job description. Highlight your experience in operational excellence and team leadership, as these are crucial for the Hotel General Manager role. We appreciate when candidates take the time to align their skills with our needs.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your experience and vision without having to sift through unnecessary details. A well-structured application makes a great first impression!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures it reaches us promptly and allows you to showcase your enthusiasm for joining our family-run organisation. Plus, it’s super easy to do!
How to prepare for a job interview at R J Shell Ltd t/a The Doxford Group
✨Know Your Venue
Before the interview, take some time to research The Tempus Hotel and its unique offerings. Familiarise yourself with their guest experience philosophy and recent achievements. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Leadership Style
As a Hotel General Manager, your leadership style is crucial. Be prepared to discuss specific examples of how you've successfully led teams in the past. Highlight your hands-on approach and how you’ve elevated service standards while maintaining team morale.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and operational excellence. Think of situations where you had to resolve guest complaints or improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and future goals. This not only demonstrates your enthusiasm but also helps you gauge if the role aligns with your career aspirations.