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For Companies At a Glance
- Tasks: Lead a luxury hotel, ensuring exceptional guest experiences and operational excellence.
- Company: Join the Doxford Group, a family-run leader in Northumberland's hospitality scene.
- Benefits: Competitive salary, performance bonuses, generous holidays, and staff discounts.
- Why this job: Be a hands-on leader shaping unforgettable experiences in a stunning estate.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
- Other info: Opportunity for career growth and ongoing training in a dynamic environment.
The predicted salary is between 40000 - 45000 £ per year.
Are you a dynamic hospitality leader who thrives on delivering exceptional guest experiences? Do you combine commercial acumen with hands-on operational excellence? If so, we would love to hear from you.
Your New Employer
Set within the stunning Charlton Estate near Alnwick, the Doxford Group is one of Northumberland's leading luxury hospitality and events businesses. A proud family-run organisation, we have spent over a decade delivering extraordinary weddings, events and guest experiences. Our portfolio includes two award-winning wedding venues, Charlton Hall and Doxford Barns, alongside Tempus Hotel, Bar & Restaurant, which joined the group in May 2023 and was recently voted among The Times Top 100 UK Hotels.
We are now seeking an experienced and driven Hotel General Manager to oversee The Tempus hotel and help take the business to the next level.
The Role
Reporting directly to the Company Directors, you will support operational excellence at The Tempus, working closely with all Heads of Department to ensure every guest journey from first enquiry to final departure exceeds expectations. This is a highly visible, hands-on leadership role. We are not looking for someone who prefers to manage from behind a desk; we want a front-runner who is present, proactive and fully immersed in the day-to-day operation. You will balance high-level strategic direction with visible operational leadership, driving service standards, profitability and team engagement in line with the long-term vision of our family-run estate.
Key Responsibilities
- Provide leadership and operational oversight across Tempus Hotel.
- Support, mentor and challenge Heads of Department to drive performance and accountability, including collaborating with HoDs to produce an efficient staffing roster.
- Elevate service standards and continuously enhance the guest experience.
- Monitor guest feedback, identify trends and implement meaningful improvements.
- Ensure each venue maintains impeccable presentation and full compliance at all times.
- Report weekly to the Company Directors on performance, KPIs and budget alignment, presenting clear action plans where required.
- Work closely with the Group Sales Director to maximise revenue across all channels.
- Collaborate with the Finance team to ensure strong financial controls and delivery of key metrics (including Labour % and Gross Profit %).
- Support recruitment, retention and team development across all departments.
- Take ownership of guest feedback, resolving issues professionally and efficiently.
- Maintain strong communication with maintenance and operations teams to resolve defects quickly and effectively.
- Be present during key operational periods, including weekends and peak events.
- Step in operationally wherever needed, leading by example and setting the standard.
About You
The ideal candidate will:
- Have proven experience leading teams within a full-service hotel or luxury hospitality environment.
- Demonstrate clear and stable career progression.
- Be an inspirational and visible leader who builds strong, motivated teams.
- Balance commercial thinking with operational excellence and guest focus.
- Possess resilience, personality and vision to drive a multi-site business forward.
- Be comfortable working in a fast-paced, high-expectation luxury setting.
What We Offer
- Competitive salary: £40,000 - £45,000 (DOE)
- £5,000 performance-based bonus
- £5,000 guaranteed service charge
- Generous holiday entitlement
- Pension scheme
- Staff discounts including overnight stays, food and drink
- Free parking
- Referral programme
- Regular company events
- Ongoing training and development opportunities
- Live In Available
If you are ready to lead from the front and play a pivotal role in shaping the future of one of Northumberland's most prestigious hospitality groups, we would love to hear from you.
Hotel General Manager in Plymouth employer: R J Shell Ltd t/a The Doxford Group
Contact Detail:
R J Shell Ltd t/a The Doxford Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel General Manager in Plymouth
✨Tip Number 1
Network like a pro! Attend hospitality events, join local business groups, and connect with industry leaders on LinkedIn. The more people you know, the better your chances of landing that Hotel General Manager role.
✨Tip Number 2
Show up and shine! When you get an interview, be present and engaged. Bring your A-game by sharing specific examples of how you've elevated guest experiences in past roles. We want to see your passion for hospitality!
✨Tip Number 3
Research the company inside out! Understand their values, recent achievements, and what makes them tick. This will help you tailor your approach and demonstrate that you're the perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our family-run organisation. Let's make great things happen together!
We think you need these skills to ace Hotel General Manager in Plymouth
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific examples of how you've created exceptional guest experiences in the past. We want to see that you’re not just looking for a job, but that you genuinely care about making every guest's stay memorable.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that highlights your key achievements and skills without unnecessary fluff. Remember, we’re looking for someone who can communicate effectively!
Tailor Your Application: Make sure to customise your application to reflect the specific role of Hotel General Manager at Tempus. Highlight your leadership experience and operational excellence, and connect your past roles to the responsibilities outlined in the job description. This shows us you’ve done your homework and are genuinely interested in this position.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at R J Shell Ltd t/a The Doxford Group
✨Know Your Venue
Before the interview, take some time to research The Tempus Hotel and its unique offerings. Familiarise yourself with their guest experience philosophy and recent achievements. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Leadership Style
Prepare examples that highlight your hands-on leadership approach. Discuss specific instances where you've successfully mentored Heads of Department or improved team performance. This will demonstrate your ability to lead by example and engage with your team effectively.
✨Emphasise Guest Experience
Be ready to discuss how you’ve elevated service standards in previous roles. Share concrete examples of how you’ve responded to guest feedback and implemented changes that enhanced the overall experience. This aligns perfectly with their focus on exceptional guest journeys.
✨Prepare for Financial Discussions
Since the role involves working closely with finance teams, brush up on key financial metrics relevant to hotel management. Be prepared to discuss how you've managed budgets, maximised revenue, and maintained profitability in past positions. This will showcase your commercial acumen.