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For Companies At a Glance
- Tasks: Lead and inspire teams to create unforgettable weddings and events.
- Company: Join a family-run hospitality business known for exceptional guest experiences.
- Benefits: Competitive salary, KPI bonus, pension scheme, and staff discounts.
- Why this job: Make a real impact in a supportive environment where your leadership shines.
- Qualifications: Experience in hospitality management and a passion for delivering outstanding service.
- Other info: Enjoy ongoing training, development opportunities, and a vibrant team culture.
The predicted salary is between 32000 - 48000 £ per year.
Assistant General Manager
Charlton Hall Estate, Northumberland Near Alnwick
£40,000 - £45,000 + KPI Bonus (£5k) Live in available
Join Our Family
Set within the beautiful Charlton Estate just outside Alnwick, the Doxford Group is a proudly family-run hospitality business known for delivering exceptional weddings, celebrations and guest experiences across our venues. For over a decade, we’ve built our reputation on personal service, attention to detail and a genuine love for what we do. While our estate and venues are unique, it’s our people who truly set us apart. We believe in teamwork, supporting one another and celebrating success together.
We are now looking for a confident and hands-on General Manager to support the day-to-day leadership of our operations and help deliver outstanding guest experiences across the estate.
The Role
As General Manager, you will work closely with the senior leadership team to oversee daily operations across weddings, events and hospitality services. You will play a key role in ensuring standards remain consistently high, teams feel supported and guests receive a seamless experience from arrival to departure. This is a visible, operational leadership role ideal for someone who enjoys being present on the floor, guiding teams and solving challenges in real time. You will support performance, service delivery and team development while contributing to the continued growth of our family-run business.
Key Responsibilities
- Support the day-to-day operational management of weddings, events and hospitality services taking a leading role.
- Lead and motivate teams during service, ensuring smooth and professional delivery.
- Work closely with Coordinators to bring each client's vision to life.
- Monitor service standards and step in proactively where needed.
- Manage staffing levels, team rotas and on-the-day resource allocation.
- Handle guest queries and resolve issues with professionalism and warmth.
- Drive revenue opportunities, including bar performance and service enhancements and new ideas to generate revenue for your venue.
- Support training, development and ongoing team engagement.
- Maintain operational records, compliance standards and organisational systems.
- Review guest feedback and support continuous improvement.
- Be confident in leading Masters of Ceremonies.
About You
- Experience in a management role within hospitality, hotel or events.
- A natural leader who builds trust and motivates teams.
- Strong organisational skills with excellent attention to detail.
- Calm, solutions-focused and confident under pressure.
- Commercially aware with an understanding of driving revenue and managing costs.
- Flexible and available to work evenings and weekends.
- Most importantly, you’ll bring warmth, professionalism and a genuine passion for hospitality.
What We Offer
- Salary £40,000 - £45,000 (DOE).
- KPI-based bonus - £5,000.
- Pension scheme.
- Additional holiday after two years service.
- Discretionary long service awards.
- Staff discounts on stays, food and drink.
- Uniform provided (where required).
- Free on-site parking.
- Referral programme.
- Regular company events.
- Ongoing training and development opportunities.
Job Type: Full-time, Permanent
Work Location: In person
If you are ready to step into a leadership role within a supportive, family-run hospitality business where your contribution truly matters, we would love to hear from you. Apply now with your CV.
General Manager - Wedding & Events Venue in Liverpool employer: R J Shell Ltd t/a The Doxford Group
Contact Detail:
R J Shell Ltd t/a The Doxford Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Wedding & Events Venue in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in events and venue management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up at events! Attend local wedding fairs or hospitality expos to meet potential employers face-to-face. Bring your best self, and don’t forget to ask questions about their venues and operations – it shows you’re genuinely interested.
✨Tip Number 3
Be proactive! If you see a venue you love, don’t wait for them to post a job. Reach out directly with a friendly email expressing your interest and how you could contribute to their team. It’s all about making that first impression!
✨Tip Number 4
Apply through our website! We’ve got a range of opportunities waiting for passionate individuals like you. Tailor your application to highlight your leadership skills and experience in hospitality – we want to see your personality shine through!
We think you need these skills to ace General Manager - Wedding & Events Venue in Liverpool
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm and commitment to delivering exceptional guest experiences. We want to see that you genuinely care about making every event memorable.
Tailor Your CV to the Role: Make sure your CV reflects the skills and experiences that are most relevant to the General Manager position. Highlight your management experience in hospitality or events, and don’t forget to mention any achievements that demonstrate your ability to lead teams and drive revenue.
Be Personable and Professional: While we appreciate a professional tone, don’t be afraid to let your personality come through in your application. We’re a family-run business, and we value warmth and approachability. A friendly yet professional tone can make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at R J Shell Ltd t/a The Doxford Group
✨Know the Venue Inside Out
Before your interview, take some time to research Charlton Hall Estate and the Doxford Group. Familiarise yourself with their values, the types of events they host, and their approach to guest experiences. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Be prepared to discuss your management style and provide examples of how you've motivated teams in the past. Think about specific situations where you’ve successfully led a team through challenges or improved service delivery.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Prepare scenarios where you had to handle guest complaints or manage staffing issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share personal stories or experiences that highlight your love for creating memorable guest experiences. This will resonate well with the family-run ethos of the Doxford Group and show that you’re a great cultural fit.