At a Glance
- Tasks: Become a trusted point of contact for customers and support their vehicle needs.
- Company: Join RH Commercial Vehicles, a leading name in the commercial vehicle industry.
- Benefits: Earn while you learn with no student debt and enjoy 25 days holiday plus bank holidays.
- Other info: Enjoy fantastic company events, well-being perks, and opportunities for career progression.
- Why this job: Kick-start your career in customer service with expert mentorship and real-world experience.
- Qualifications: Strong interest in customer service; GCSEs in English and Maths preferred.
The predicted salary is between 18000 - 25000 € per year.
Build Your Future With RH Commercial Vehicles
Location: Peterborough
Level: Advanced Apprenticeship (Level 3)
Duration: Typically 15 months
Starts: Mid/ Late 2026
Are you a people person with a passion for delivering excellent service? RH Commercial Vehicles (RHCV) is looking for a motivated and enthusiastic individual to join our team as an Apprentice Customer Service Representative. This is an exciting opportunity to kick‑start your career in customer service within a leading commercial vehicle business.
About the Role
As an Apprentice Customer Service Representative, you will become a trusted point of contact for our customers, supporting them with enquiries and vehicle needs. You’ll also gain experience handling more complex or technical customer queries and help ensure a smooth and professional customer journey from start to finish. Working closely with our service teams, you’ll learn how to provide expert advice, support the workshop and parts teams, and deliver tailored customer service that meets the needs of our clients across a wide range of industries.
What's in it for You
- Earn while you learn. No student debts for you! At the end of your apprenticeship, you’ll be on a fantastic wage and ready to progress in the business.
- 25 Days Holiday + Bank Holidays. We’re all about ensuring our team achieves the best work‑life balance.
- Death in Service Policy. Should the worst happen, your loved ones will receive a lump sum to cover any significant costs during a difficult time.
- Enhanced Maternity Pay. We offer enhanced maternity pay so you can focus on your time with your family.
- Enhanced Paternity Pay. We offer enhanced paternity pay so you can focus on your time with your family.
- Holiday Sell Back. We offer a holiday sell‑back scheme so if you don’t use it, you won’t lose out on the pay.
- Career Progression. We’re here to help you achieve your career goals with industry‑leading training and support.
- Expert mentorship. Work alongside experienced technicians to gain invaluable skills.
- Formal qualifications. Achieve industry‑recognised certifications through structured training programmes.
- Boost Your Health. Enjoy a large range of perks to keep your mind, body and health in peak condition.
- Extra Benefits! Enjoy designated break areas, fantastic company events, Christmas Gift Cards, and free access to our well‑being programme which includes plenty of Highstreet discounts.
- Job Security. Be part of any industry that keeps the UK moving.
What You'll Learn
- The full customer journey and how to manage customer expectations effectively.
- Professional communication skills, both verbal and written.
- Techniques for resolving complaints and handling escalated queries.
- How to use industry IT systems and digital tools.
- The impact of customer service on business performance.
- Commercial awareness and how to make cost‑conscious decisions.
- Regulatory knowledge and industry best practices.
Key Responsibilities
- Serve as the first point of contact for customer service enquiries.
- Communicate effectively with internal departments and customers to resolve queries.
- Maintain up‑to‑date product and technical knowledge.
- Support continuous improvement in the customer experience.
- Provide timely and accurate quotations and process orders.
- Work collaboratively with colleagues to meet service standards and customer expectations.
What We're Looking For
- A strong interest in customer service and the automotive industry.
- Friendly, approachable, and professional communication style.
- Willingness to learn and take ownership of personal development.
- Good organisational and problem‑solving skills.
- Ability to work well in a team and on your own initiative.
- GCSEs (or equivalent) in English and Maths – or a willingness to achieve Level 2 prior to End Point Assessment.
- Some prior customer service or mechanical knowledge (desirable but not essential).
Entry Requirements
RHCV is looking for individuals with strong interpersonal skills, a positive attitude, and a passion for customer service. No formal qualifications are required, but candidates must be willing to work towards achieving Level 2 English and Maths before the end of the apprenticeship.
What You'll Gain
- A nationally recognised Level 3 Customer Service Specialist Apprenticeship.
- Practical experience working within a commercial vehicle business.
- Eligibility to join the Institute of Customer Service at Professional level.
- Opportunities for career progression into service or parts advisor roles and beyond.
Who Are RH Commercial Vehicles
With over 40 years of experience in the commercial vehicle market, we are the trusted dealer for all things trucks and vans. As an official Renault Trucks and Isuzu Trucks dealer, we operate from six sites across the East Midlands, providing unmatched service and support to our customers. Our team is large, lively and passionate about what we do – and you could be the next proud professional to join our team.
We are an equal opportunities employer. Recruitment and selection are based solely on merit, ensuring the most suitable person is appointed to each role. We welcome applications from all qualified individuals regardless of protected characteristics. Adjustments for applicants with disabilities are available on request.
Ready to take the next step in your career? Send your CV and Cover Letter to grace.pells@rhcv.co.uk. If you have any questions about the role, contact Grace Pells on 01159 865 990.
Apprentice Customer Service Advisor in Peterborough employer: R. H. COMMERCIAL VEHICLES LTD
RH Commercial Vehicles is an exceptional employer that prioritises the growth and well-being of its employees. With a strong focus on work-life balance, comprehensive training programmes, and a supportive team environment, you will have the opportunity to develop your skills while earning a competitive wage without the burden of student debt. Located in Peterborough, our vibrant workplace fosters a culture of collaboration and innovation, ensuring that every apprentice is set up for a successful career in customer service within the automotive industry.
Contact Detail:
R. H. COMMERCIAL VEHICLES LTD Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Service Advisor in Peterborough
✨Tip Number 1
Get to know the company! Research RH Commercial Vehicles and understand their values, services, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be friendly and professional. Role-play common customer scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you're proactive and serious about joining RH Commercial Vehicles as an Apprentice Customer Service Advisor.
We think you need these skills to ace Apprentice Customer Service Advisor in Peterborough
Some tips for your application 🫡
Craft a Catchy CV:Your CV is your first impression, so make it count! Highlight your customer service skills and any relevant experience, even if it's just from school or part-time jobs. Keep it clear and concise – we want to see what makes you stand out!
Personalise Your Cover Letter:Don’t just send a generic cover letter. Tailor it to RH Commercial Vehicles! Mention why you're excited about the role and how your passion for customer service aligns with our values. Show us your personality!
Show Off Your Skills:In your application, be sure to showcase your communication skills and problem-solving abilities. Give examples of how you've handled customer queries or resolved issues in the past. We love seeing real-life applications of your skills!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at R. H. COMMERCIAL VEHICLES LTD
✨Know Your Stuff
Before the interview, make sure you research RH Commercial Vehicles and understand their services. Familiarise yourself with the automotive industry and customer service principles. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As an Apprentice Customer Service Advisor, you'll be dealing with customers daily. Prepare examples of how you've successfully handled customer interactions in the past, even if they're from school or part-time jobs. Highlight your friendly and approachable nature!
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship, team dynamics, and career progression opportunities. This shows you're engaged and serious about your future with the company.
✨Practice Makes Perfect
Run through common interview questions with a friend or family member. Focus on articulating your thoughts clearly and maintaining a positive attitude. The more you practice, the more comfortable you'll feel during the actual interview!
