At a Glance
- Tasks: Handle customer service and invoicing while ensuring accurate documentation and workshop efficiency.
- Company: Join RH Commercial Vehicles, an award-winning company with a passion for excellence.
- Benefits: Enjoy 25 days holiday, enhanced maternity/paternity pay, and a supportive work environment.
- Other info: Access to an onsite gym, well-being programme, and fantastic company events.
- Why this job: Be part of a dynamic team that values your contributions and offers career progression.
- Qualifications: Exceptional communication skills and attention to detail; invoicing experience preferred but training available.
The predicted salary is between 22050 - 26950 £ per year.
Hours: Full time, Permanent, office based
Are you passionate about delivering exceptional customer service and have a knack for invoicing? RH Commercial Vehicles is looking for an enthusiastic and detail-oriented individual to join our dynamic team.
Why Pick Us?
- Career Progression – Unlock new opportunities with leadership training and professional development.
- 25 Days Holiday + Bank Holidays. We’re all about ensuring our team achieves the best work-life balance. It boosts mental health and increases motivation.
- Death in Service Policy. Should the worst happen, your loved ones will receive a lump sum to cover any significant costs during a difficult time.
- Enhanced Maternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced maternity pay so you can focus on your time with your family.
- Enhanced Paternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced paternity pay so you can focus on your time with your family.
- Holiday Sell Back: Not going to use all your time off? We offer a holiday sell‑back scheme so if you don’t use it, you won’t lose out on the pay.
- Boost your health – Enjoy a large range of perks to keep your mind, body and health in peak condition. We offer company pension schemes, sick pay and holiday allowance.
- Positive Work Environment: Join a supportive team that works together to deliver the best experience for our customers.
- Extra Benefits! Enjoy an onsite gym, designated break areas kitted out to boost your downtime, fantastic company events, Christmas Gift Cards, and free access to our well-being programme which includes plenty of Highstreet discounts.
The Challenge
As a customer service and invoicing clerk, your key responsibilities will include:
- Maintenance Oversight: Verify vehicle maintenance intervals and ensure accurate planning for service needs.
- Workshop Efficiency: Collaborate with the Workshop Controller, and Service Advisors to optimise workshop capacity and productivity.
- Accurate Documentation: Ensure job card instructions are precise for technicians and invoicing teams.
- Administrative Support: Manage required administrative tasks efficiently, including coordinating with dealer‑point managers and workshop supervisors.
- Invoicing Accuracy: Liaise with invoicing teams to ensure job cards are processed correctly and promptly.
- Warranty Assistance: Support the Warranty and Contracts Manager with queries and documentation while adhering to warranty and contract procedures.
The Day to Day:
Monday – Friday: 09:00 – 17:15 Office based only
What we're looking for...
- Exceptional Communication Skills: You’ll be talking to customers regularly, so being friendly, approachable, and clear is key.
- Attention to Detail: You’ll be handling important invoices and customer data, so accuracy is vital.
- Computer Skills: A good knowledge of Microsoft Word, Excel, and Outlook applications and solid computer literacy skills.
- Team Player: RH Commercial Vehicles thrives on collaboration. You’ll work closely with other departments to ensure smooth operations.
- Experience in Invoicing: Previous experience in a similar role, but we are willing to train the right person with the right attitude.
You’ll Really Hit the Ground Running if:
- Commercial Vehicle Dealership Experience: If you have previous vehicle dealership experience, you’ll fit right in!
Who are RH Commercial Vehicles
We are an award‑winning company with a strong reputation for delivering top‑quality commercial vehicles and unparalleled customer service. Our team is the heart of everything we do, and we are looking for people who share our passion for excellence.
Company Statements
We are an equal opportunities employer. Recruitment and selection are based solely on merit, ensuring the most suitable person is appointed to each role. We welcome applications from all qualified individuals regardless of protected characteristics. Adjustments for applicants with disabilities are available on request.
AI Screening
Due to the high volume of applications we receive, we use AI‑assisted tools to support our initial candidate screening process. All decisions are reviewed by our recruitment team to ensure fairness, consistency, and alignment with our selection criteria.
Warranty and Contracts Handler in Nottingham employer: R. H. COMMERCIAL VEHICLES LTD
RH Commercial Vehicles is an exceptional employer that prioritises employee well-being and career growth. With a positive work environment, generous benefits including enhanced maternity and paternity pay, and opportunities for professional development, we ensure our team members thrive both personally and professionally. Located in a supportive office setting, we foster collaboration and provide unique perks like an onsite gym and holiday sell-back options, making it a rewarding place to work.
Contact Details:
R. H. COMMERCIAL VEHICLES LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Warranty and Contracts Handler in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at R. H. COMMERCIAL VEHICLES LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like R. H. COMMERCIAL VEHICLES LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Warranty and Contracts Handler in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to R. H. COMMERCIAL VEHICLES LTD:Your cover letter is your chance to shine! Tell us why you want to work at R. H. COMMERCIAL VEHICLES LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at R. H. COMMERCIAL VEHICLES LTD!
How to prepare for a job interview at R. H. COMMERCIAL VEHICLES LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
