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- Tasks: Join us as a Patient Care Assistant, providing essential care to animals and supporting our veterinary team.
- Company: CVS Group plc is a leading veterinary services provider in the UK, passionate about animal welfare.
- Benefits: Enjoy generous leave, staff discounts, private healthcare, and a supportive work environment.
- Other info: Opportunities for shifts at sister practices and a commitment to diversity and inclusion.
- Why this job: Make a real difference in animal care while working in a compassionate and inclusive team.
- Qualifications: Strong communication skills, empathy, and experience in animal welfare are essential; driving license required.
The predicted salary is between 20318 - 25400 £ per year.
We have a fantastic opportunity for a Patient Care Assistant to join our team here at Campbells Veterinary Surgery!
This role is working 37.5 hours per week. Although this role is mainly based at Campbells, there may be the opportunity to take on shifts at our sister practice Tawe Vets in in both Sketty and Gorseinon.
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it\’s what is at the heart of our work, every day.
The salary for this position is up to £25,397 FTE depending on experience.
Take a look at our short film to recognise the remarkable work thatour Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role:
The PCA role is one of the foundations of an outstanding veterinary practice, as a PCA you would be involved in:
- Nursing care to patients
- Assisting Vets and Nurses in restraining animals for treatment
- Cleaning, walking, and feeding of patients
- Preparation of emergency and operating facilities
- General cleaning and maintenance duties
- Running internal lab samples
- Answering emergency calls
- Covering the receptionist desk, including answering queries, booking appointments and taking payments
What we\’re looking for in our Veterinary Patient Care Assistant:
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- Experience in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals
- Resilient with the ability to cope with potentially distressing and emotional situations
- A positive attitude and excellent teamwork skills
- Experience in looking after animals in a veterinary environment would be desirable
- Driving License is essential
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary will be in line with the National Minimum Wage
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays
- Buy/sell up to an additional 4 weeks annual leave!
- Staff discount scheme on Veterinary bills and products
- A range of health benefits including private healthcare
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and more!
Or, if easier, you can find a full list by clicking the link here: What We Offer
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click \’Apply Now\’. #J-18808-Ljbffr
PCA employer: R H Campbell (Swansea)
Contact Detail:
R H Campbell (Swansea) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PCA
✨Tip Number 1
Familiarise yourself with the specific duties of a Patient Care Assistant. Understanding the day-to-day responsibilities, such as nursing care and assisting vets, will help you demonstrate your knowledge and enthusiasm during any interviews.
✨Tip Number 2
Showcase your experience with animal welfare. Whether it's through volunteering or previous jobs, having concrete examples of how you've cared for animals will make you stand out as a candidate who truly understands the role.
✨Tip Number 3
Prepare to discuss your communication skills. As a PCA, you'll need to interact with both animals and their owners, so be ready to share examples of how you've effectively communicated in past roles, especially in stressful situations.
✨Tip Number 4
Research Campbells Veterinary Surgery and CVS Group. Knowing about their values and services will not only help you tailor your responses but also show your genuine interest in being part of their team.
We think you need these skills to ace PCA
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Patient Care Assistant. Familiarise yourself with the tasks mentioned in the job description, such as nursing care, assisting vets, and handling emergency calls.
Tailor Your CV: Highlight your relevant experience in animal welfare and customer service in your CV. Make sure to include any specific skills that align with the requirements, such as communication skills and teamwork abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your understanding of the role. Use specific examples from your past experiences to demonstrate how you meet the qualifications outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at R H Campbell (Swansea)
✨Show Your Passion for Animal Welfare
Make sure to express your genuine love for animals during the interview. Share any relevant experiences you have in animal care, as this role is all about prioritising the welfare of pets.
✨Demonstrate Excellent Communication Skills
As a Patient Care Assistant, you'll need to communicate effectively with both the veterinary team and pet owners. Prepare examples of how you've successfully handled customer interactions or resolved conflicts in the past.
✨Prepare for Emotional Situations
The role may involve dealing with distressing situations. Be ready to discuss how you cope with emotional challenges and maintain a positive attitude, showcasing your resilience and empathy.
✨Highlight Teamwork Experience
This position requires strong teamwork skills. Think of instances where you've worked collaboratively in a team setting, especially in high-pressure environments, and be prepared to share those stories.