At a Glance
- Tasks: Be the go-to person for homeowners and developers, ensuring smooth aftercare processes.
- Company: Join a family-run business with over 70 years of experience in plumbing and heating.
- Benefits: Earn up to £35,000, enjoy flexible hours, and benefit from career development opportunities.
- Other info: Dynamic team culture with company events and free on-site parking.
- Why this job: Make a real difference by delivering excellent customer service in a fast-paced environment.
- Qualifications: Customer service experience, strong communication skills, and proficiency in CRM systems.
The predicted salary is between 30000 - 35000 £ per year.
About the Role
You’ll be the first point of contact for homeowners and developers, coordinating reactive aftercare works and ensuring a smooth resolution process from start to finish. Working closely with engineers, suppliers, subcontractors and site teams, you’ll help deliver a seamless customer experience in a fast‑paced, construction‑focused environment.
Key Responsibilities
- Manage incoming calls and emails relating to aftercare queries
- Liaise with housebuilders, site teams, residents, engineers and suppliers to organise appointments and ensure timely resolutions
- Use our CRM system (Simpro) to log, track and monitor all jobs and communications
- Coordinate engineers, subcontractors and material procurement for site visits
- Maintain accurate records, ensuring correct categorisation of work and cost control
- Ensure all works are completed to a high standard and customer satisfaction is achieved
- Provide timely progress updates to internal teams and external clients
- Uphold company standards and contribute positively to the team culture
Requirements
- Proven customer service experience in a busy office environment (ideally within construction or housebuilding)
- Excellent communication skills with a calm, professional and empathetic manner
- Strong organisational and time‑management skills with the ability to prioritise effectively
- Confident using CRM systems and common IT packages (Word, Excel, Outlook)
- Comfortable managing multiple tasks and liaising with a wide range of stakeholders
Salary: Up to £35,000 per year (depending on experience)
Hours: Monday to Friday, 8am – 5pm (flexible working available)
Location: Based at our office in Bourne End, Buckinghamshire
Long‑established, family‑run company with an excellent reputation. Career development and progression opportunities within the Evans Group. Company pension scheme, company events, and free on‑site parking.
About Us
R.G. Evans Plumbing and Heating is a family‑run business established over 70 years ago. We specialise in plumbing and heating services for the residential new build sector, working with a range of developers across West London and the Thames Valley. We are part of the Evans Group, which includes five specialist divisions covering design, renewable energy, plumbing and heating, service and maintenance, and underfloor heating. As a group, we support everything from individual homeowners to national house builders – and pride ourselves on delivering quality, reliability and excellent customer care.
Apply Now: Send your CV to [contact information], call us on [contact number], or apply online via the button below.
Customer Service Coordinator employer: R.G.Evans Plumbing and Heating
R.G. Evans Plumbing and Heating is an exceptional employer, offering a supportive and family-oriented work culture in Bourne End, Buckinghamshire. With a strong focus on employee growth, we provide career development opportunities within the Evans Group, alongside competitive benefits such as a company pension scheme and flexible working hours. Join us to be part of a long-established company that values quality, reliability, and excellent customer care, ensuring a rewarding experience for all team members.
Contact Details:
R.G.Evans Plumbing and Heating Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company inside out! Research R.G. Evans Plumbing and Heating, their values, and their projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with various stakeholders, it’s crucial to convey your thoughts clearly and professionally. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks in previous roles. This will demonstrate your ability to handle the fast-paced environment of customer service coordination.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience, especially in a busy office or construction environment, to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've successfully managed customer queries or coordinated with teams in the past – we love a good story!
Show Off Your Organisational Skills:Since this role involves juggling multiple tasks, give us a glimpse of your organisational prowess. Mention any tools or methods you use to stay on top of things, especially if you’ve worked with CRM systems like Simpro.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at R.G.Evans Plumbing and Heating
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, be prepared to demonstrate your excellent communication skills. Think of examples where you've effectively managed customer queries or resolved conflicts. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Get Comfortable with CRM Systems
As the job mentions using a CRM system like Simpro, it’s a good idea to brush up on your CRM knowledge. If you have experience with similar systems, be ready to discuss how you used them to track and manage customer interactions. If not, do a bit of research to show your willingness to learn.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in a fast-paced environment. Think of specific situations where you had to coordinate multiple tasks or manage tight deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
