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- Tasks: Be the go-to person for homeowners and developers, ensuring smooth aftercare processes.
- Company: Join a family-run business with over 70 years of experience in plumbing and heating.
- Benefits: Earn up to £35,000, enjoy flexible hours, and benefit from career development opportunities.
- Why this job: Make a real difference in customer satisfaction while working in a dynamic construction environment.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in CRM systems.
- Other info: Enjoy a supportive team culture and excellent career progression within the Evans Group.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
You’ll be the first point of contact for homeowners and developers, coordinating reactive aftercare works and ensuring a smooth resolution process from start to finish. Working closely with engineers, suppliers, subcontractors and site teams, you’ll help deliver a seamless customer experience in a fast‑paced, construction‑focused environment.
Key Responsibilities
- Manage incoming calls and emails relating to aftercare queries
- Liaise with housebuilders, site teams, residents, engineers and suppliers to organise appointments and ensure timely resolutions
- Use our CRM system (Simpro) to log, track and monitor all jobs and communications
- Coordinate engineers, subcontractors and material procurement for site visits
- Maintain accurate records, ensuring correct categorisation of work and cost control
- Ensure all works are completed to a high standard and customer satisfaction is achieved
- Provide timely progress updates to internal teams and external clients
- Uphold company standards and contribute positively to the team culture
Requirements
- Proven customer service experience in a busy office environment (ideally within construction or housebuilding)
- Excellent communication skills with a calm, professional and empathetic manner
- Strong organisational and time‑management skills with the ability to prioritise effectively
- Confident using CRM systems and common IT packages (Word, Excel, Outlook)
- Comfortable managing multiple tasks and liaising with a wide range of stakeholders
Salary: Up to £35,000 per year (depending on experience)
Hours: Monday to Friday, 8am – 5pm (flexible working available)
Location: Based at our office in Bourne End, Buckinghamshire
Long‑established, family‑run company with an excellent reputation. Career development and progression opportunities within the Evans Group. Company pension scheme. Company events. Free on‑site parking.
About Us
R.G. Evans Plumbing and Heating is a family‑run business established over 70 years ago. We specialise in plumbing and heating services for the residential new build sector, working with a range of developers across West London and the Thames Valley. We are part of the Evans Group, which includes five specialist divisions covering design, renewable energy, plumbing and heating, service and maintenance, and underfloor heating. As a group, we support everything from individual homeowners to national house builders – and pride ourselves on delivering quality, reliability and excellent customer care.
Apply Now
Send your CV to info@rgevans.co.uk, call us on 01628 533 550, or apply online via the button below.
Customer Service Coordinator in Bourne End employer: R.G.Evans Plumbing and Heating
Contact Detail:
R.G.Evans Plumbing and Heating Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Bourne End
✨Tip Number 1
Get to know the company inside out! Research R.G. Evans Plumbing and Heating, their values, and their projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with various stakeholders, it’s crucial to convey your thoughts clearly and confidently. Role-play common customer service scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or resolved conflicts in previous roles. This will demonstrate your ability to thrive in a fast-paced environment like construction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our family-run business.
We think you need these skills to ace Customer Service Coordinator in Bourne End
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience, especially in a busy office or construction environment, to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've successfully managed customer queries or coordinated with teams in the past – we love a good story!
Show Off Your Organisational Skills: Since this role involves juggling multiple tasks, give us a glimpse of your organisational prowess. Mention any tools or systems you’ve used (like CRM systems) to keep everything on track and running smoothly.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at R.G.Evans Plumbing and Heating
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a construction context. Be ready to discuss how you’ve handled difficult situations in the past and how you can ensure a smooth resolution process for homeowners and developers.
✨Familiarise Yourself with CRM Systems
Since the role involves using Simpro, it’s a good idea to get acquainted with CRM systems if you haven’t already. Highlight any experience you have with similar software during the interview, as this will show you’re prepared to hit the ground running.
✨Demonstrate Strong Communication Skills
Prepare examples that showcase your excellent communication skills. Think about times when you’ve had to liaise with various stakeholders, like engineers or suppliers, and how you maintained professionalism and empathy throughout.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. You might want to share specific strategies or tools you use to stay organised, as this is crucial in a fast-paced environment like construction.
