Technical Support Advisor
Technical Support Advisor

Technical Support Advisor

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support site teams in ensuring quality standards and compliance on diverse construction projects.
  • Company: Join R G Carter, a leading contractor with a focus on innovation and quality.
  • Benefits: Competitive salary and opportunities for professional growth in a dynamic environment.
  • Why this job: Make a real impact on exciting projects while developing your skills in the construction industry.
  • Qualifications: 15 years of construction experience and strong communication skills are essential.
  • Other info: Collaborative team culture with opportunities to mentor and develop others.

The predicted salary is between 36000 - 60000 £ per year.

As a Technical Support Advisor, you will join a multidisciplinary contractor design team working on a variety of building and civil engineering projects from £0.1m to £30m+. Projects span education, retail, commercial, industrial, offices, medical and research facilities, award‑winning residential and Passivhaus developments.

Salary: Competitive

Key Responsibilities

  • Assist site teams in developing Project Quality Plans, monitoring and testing processes and procedures to ensure quality standards are met and statutory requirements achieved.
  • Review works undertaken on site and provide reports identifying areas of:
  • Best Practice
  • Items to be referred to the project design team
  • Non‑conformance / compliance with quality standards, Employer Requirements, Statutory requirements
  • Preventative actions required, and advise on appropriate actions for acceptance by the project team
  • Provide Construction Materials Site Support such as:
    • Materials inspection, testing and reporting
    • Specification guidance
    • Monitoring and support of complex or high‑quality works
  • Engage with Group Specialist Businesses to obtain support and assistance with technical and design matters as necessary
  • Key Skills & Knowledge

    • Communication, technical knowledge (understanding through application), materials, quality standards, technical standards (e.g., Building Regulations), and an eye for quality and detail.
    • Membership of ICWCI or working toward it would be advantageous.

    Experience

    • At least 15 years relevant construction experience gained with a main contractor.
    • Experience as site construction professionals, site managers, Clerk of Works, etc., suitable for a quality, compliance and problem‑solving role.
    • Mixed project background across multiple construction sectors.
    • Ability to collaborate and be a key team player, with the personality and approach to help make projects a success, develop and mentor the team, and maintain excellent relationships with clients.

    Seniority Level: Mid‑Senior level

    Employment Type: Full‑time

    Job Function: Construction

    Industries: Construction

    Technical Support Advisor employer: R G Carter

    R G Carter is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Technical Support Advisors to thrive. With a commitment to employee growth, we offer continuous professional development opportunities and the chance to work on diverse, high-profile projects across various sectors. Located in the vibrant North West & East Anglia region, our team enjoys a supportive environment that values quality, compliance, and teamwork, ensuring every member can contribute meaningfully to our success.
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    Contact Detail:

    R G Carter Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Technical Support Advisor

    ✨Tip Number 1

    Network like a pro! Reach out to your connections in the construction industry, especially those who have experience with technical support roles. A friendly chat can lead to insider info about job openings or even a referral.

    ✨Tip Number 2

    Prepare for interviews by brushing up on your technical knowledge and quality standards. We recommend practising common interview questions related to compliance and problem-solving to show you're the right fit for the role.

    ✨Tip Number 3

    Showcase your experience! When you get the chance to discuss your past projects, highlight your achievements in quality assurance and team collaboration. This will demonstrate your value as a Technical Support Advisor.

    ✨Tip Number 4

    Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.

    We think you need these skills to ace Technical Support Advisor

    Project Quality Planning
    Quality Standards Monitoring
    Construction Materials Inspection
    Technical Knowledge
    Building Regulations Understanding
    Reporting Skills
    Problem-Solving Skills
    Collaboration
    Team Mentoring
    Client Relationship Management
    Attention to Detail
    Compliance Knowledge
    Experience in Construction Sector
    Communication Skills

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV is tailored to the Technical Support Advisor role. Highlight your relevant experience in construction and quality assurance, and don’t forget to mention any specific projects that showcase your skills!

    Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your experience with project quality plans and how you’ve tackled compliance issues in the past.

    Show Off Your Communication Skills: As a Technical Support Advisor, communication is key. In your application, demonstrate your ability to convey complex information clearly. Use examples from your past roles where effective communication made a difference.

    Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!

    How to prepare for a job interview at R G Carter

    ✨Know Your Projects

    Familiarise yourself with the types of projects the company works on, especially in education, retail, and residential sectors. Be ready to discuss how your past experiences align with these projects and how you can contribute to their success.

    ✨Showcase Your Technical Knowledge

    Brush up on relevant technical standards and quality assurance processes. Be prepared to explain how you've applied this knowledge in previous roles, particularly in monitoring compliance and ensuring quality standards are met.

    ✨Demonstrate Team Collaboration

    Highlight your experience working within multidisciplinary teams. Share specific examples of how you've collaborated with site teams or design professionals to solve problems and improve project outcomes.

    ✨Prepare Questions

    Think of insightful questions to ask about the company's approach to quality management and team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.

    Technical Support Advisor
    R G Carter

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