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- Tasks: Lead a team to provide top-notch ICT support and enhance service delivery.
- Company: Reputable construction firm in the UK with a strong focus on technology.
- Benefits: Competitive salary and opportunities for professional growth.
- Why this job: Make a real difference in ICT support while working in a dynamic environment.
- Qualifications: Extensive ICT support experience and strong troubleshooting skills.
- Other info: Join a collaborative team and advance your career in a thriving industry.
The predicted salary is between 36000 - 60000 £ per year.
A reputable construction firm in the United Kingdom is seeking an experienced ICT Support Lead to manage their Service Desk and onsite support functions. The role involves overseeing daily operations, coordinating a team of technicians, and providing hands-on technical support.
Ideal candidates should have extensive experience in ICT support environments, strong troubleshooting skills in Windows and Microsoft 365, and familiarity with ITIL practices. This role offers a competitive salary and an opportunity to improve service delivery across the business.
ICT Support Lead: Service Desk & Onsite employer: R G Carter Construction
Contact Detail:
R G Carter Construction Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Lead: Service Desk & Onsite
✨Tip Number 1
Network like a pro! Reach out to your connections in the ICT field, especially those who work in construction. They might know about openings or can put in a good word for you.
✨Tip Number 2
Show off your troubleshooting skills! During interviews, be ready to share specific examples of how you've solved complex issues in Windows and Microsoft 365. This will demonstrate your hands-on experience.
✨Tip Number 3
Familiarise yourself with ITIL practices if you haven't already. Being able to discuss how you’ve applied these principles in past roles can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace ICT Support Lead: Service Desk & Onsite
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ICT support environments. We want to see your troubleshooting skills in action, especially with Windows and Microsoft 365. Don’t just send a generic CV; show us why you’re the perfect fit for this role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how your background aligns with our needs. We love seeing candidates who can articulate their passion for improving service delivery and managing teams effectively.
Show Off Your ITIL Knowledge: If you’re familiar with ITIL practices, make sure to mention that in your application. We value candidates who understand these frameworks as they help us maintain high standards in our service desk operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at R G Carter Construction
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Windows and Microsoft 365. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your hands-on experience and technical know-how.
✨Familiarise Yourself with ITIL Practices
Since the role involves service delivery improvements, understanding ITIL practices is crucial. Prepare to talk about how you've implemented these practices in previous roles and how they can benefit the company’s operations.
✨Showcase Your Leadership Skills
As an ICT Support Lead, you'll be coordinating a team of technicians. Think of examples where you've successfully led a team or managed a project. Highlight your communication style and how you motivate others to achieve their best.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company's current ICT challenges or their vision for service delivery. This shows your genuine interest in the role and helps you assess if it's the right fit for you.