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- Tasks: Join us in providing top-notch customer service and managing warehouse operations.
- Company: R.E. Michel Company is a leading HVACR distributor, family-owned since 1935.
- Benefits: Enjoy medical, dental, vision insurance, 401(k), employee discounts, and career advancement opportunities.
- Why this job: Be part of a supportive team with growth potential and a positive work culture.
- Qualifications: No specific experience needed; just bring a great attitude and willingness to learn!
- Other info: Fast-paced environment with opportunities for physical activity and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Full Time/Non-Exempt
Location: Westminster, MD
Reports To: Branch Manager
Attention Applicants: We are requesting that you submit your application with a resume attached OR complete question #5 with a full account of your work history. If you do not have a resume, please enter NA in the resume text box. Any questions? Please contact Meghan Allen in HR @ 1-888-240-3636
General Summary: This position's duties include several areas of branch operations: answering telephone calls, servicing customers, using computer to generate invoice, loading item(s) in customer's vehicle. Responsible for the safe operation of all branch material handling equipment while pulling accurate orders, loading branch and customer vehicles and timely deliveries to customer locations.
Job Responsibilities:
- Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone.
- Display positive attitude by greeting customers as they enter the branch.
- Ensure commitments made to customer are met/exceeds expectation.
- Pull customer orders from warehouse and loads into company delivery trucks, branch, customer vehicle or stage items for pick up while using safe material handling procedures.
- Produce and complete accurate paperwork including but not limited to invoices, and C.O.D.'s, special orders, vendor purchase orders, shipping and receiving paperwork.
- Ensure all product leaving the branch is billed. Collect payment via cash, or credit card and by following all money handling procedures.
- Follow procedure to process all customer returns and warranties the same day it is received.
- Unload deliveries to branch by hand or by using material handling equipment (MHE) and place product in assigned stocking areas.
- Ensure safe and efficient operation of lift truck or other MHE. Keep forklift in good working order and properly maintained.
- Immediately report damage, safety issues and accidents to supervisor.
- Perform all warehouse related duties including maintaining the appearance of the warehouse and entire facility. Duties include but are not limited to clearing of debris, pallets and cartons, sweeping, vacuuming, cleaning bathroom, emptying trash and tidying shelves.
- Maintain appearance of yard and parking area by removing trash daily.
- Verify accuracy of incoming orders by counting before product is securely stocked on racking and organized/stocked correctly to prevent damage. Immediately report discrepancies to supervisor.
- Process, prepare and receive all product shipped by UPS.
- Make deliveries to customer locations whenever necessary or assist primary driver on delivery.
- Other duties as assigned.
Preferred Education and Qualifications:
- Basic understanding of Heating and Cooling systems, parts and supplies is preferred, but not required.
- Exemplify excellent verbal communication skills with the general public and/or customers.
- Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site.
- Demonstrated proficiency while operating a computer and Prophet 21.
- Ability to read invoices, catalogs, stock numbers and descriptions to accurately identify items.
- Position requires individual to successfully complete Federal DOT motor carrier requirements to operate a commercial motor vehicle such as valid drivers' license, clean/safe driving record with the ability to obtain a DOT required Med Card.
Work Environment:
Fast-paced environment where frequent interruptions may occur. Requires frequent bending, climbing, movement, and lifting during physical loading/unloading of trucks and when stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday and some Saturdays (half day). This is a safety sensitive position.
What is R.E Michel Company?
The R.E. Michel Company was founded in Baltimore, Maryland in 1935 as a supplier to the home heating oil burner industry. Still family-owned and operated, we have grown to be one of our nation's leading wholesale distributors of HVACR and LP equipment, parts, and supplies. We operate in more than 300 locations with employees who service our customers with pride!
Why Work for Us?
We can help you grow! At R.E. Michel Company, you will find many opportunities for advancement and training opportunities to help support your career. Our people are our greatest asset. From our local branch associates and field salespeople to our corporate support staff, they represent the finest professionals in the industry.
R.E. Michel Company Benefit Package Includes:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Prescription Plans
- Wellness Discounts through Blue365
- Access to 24-Hour Nurse Advice Hotline
- Employee Assistance Program
- 401(k)
- Life and AD&D Insurance
- Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents
- Short- and Long-term disability
- Critical Illness/Accident Insurance/Hospital Indemnity Insurance
- Employee Discount
- Employee Uniform Program
- Access to Working Advantage- Discounts on Entertainment, Shopping and MORE!
- Access to LifeMart- Discounts on Hotels, Apple Products and MORE!
- Career Advancement Opportunities & On-site training courses
- Weekly Pay- Every Friday
Warehouse/Counter Service employer: R.E. Michel Company, LLC
Contact Detail:
R.E. Michel Company, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse/Counter Service
✨Tip Number 1
Familiarise yourself with the specific duties of the Warehouse/Counter Service role. Understanding the importance of customer service and material handling procedures will help you stand out during the interview.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've provided excellent customer service in previous roles. This will demonstrate your ability to meet the 'Customer First' standards they value.
✨Tip Number 3
If you have any experience with HVACR systems or parts, be sure to mention it. Even if it's basic knowledge, it can give you an edge over other candidates who may not have that background.
✨Tip Number 4
Prepare to discuss your ability to work in a fast-paced environment. Think of examples where you've successfully managed multiple tasks or dealt with interruptions while maintaining a positive attitude.
We think you need these skills to ace Warehouse/Counter Service
Some tips for your application 🫡
Tailor Your Resume: Make sure your resume highlights relevant experience in customer service and warehouse operations. Use keywords from the job description to demonstrate that you meet the requirements.
Detail Your Work History: If you don't have a resume, be thorough in question #5 by providing a complete account of your work history. Include specific roles, responsibilities, and achievements that relate to the Warehouse/Counter Service position.
Showcase Your Skills: Emphasise your communication skills and ability to work in a fast-paced environment. Mention any experience with material handling equipment or customer service to stand out.
Follow Application Instructions: Pay close attention to the application instructions. If submitting a resume, ensure it is attached correctly. If not, remember to enter 'NA' in the resume text box as instructed.
How to prepare for a job interview at R.E. Michel Company, LLC
✨Show Your Customer Service Skills
Since this role heavily involves customer interaction, be prepared to discuss your previous experiences in providing excellent customer service. Share specific examples where you went above and beyond to meet a customer's needs.
✨Demonstrate Safety Awareness
Given the safety-sensitive nature of the position, highlight your understanding of safe material handling procedures. Be ready to talk about any relevant training or experiences you've had with operating equipment like forklifts.
✨Be Prepared for Practical Questions
Expect questions that assess your problem-solving skills, especially in fast-paced environments. Think of scenarios where you had to think on your feet or handle multiple tasks simultaneously, and be ready to share those stories.
✨Research the Company Culture
Familiarise yourself with R.E. Michel Company's values and work environment. Understanding their commitment to customer service and employee development will help you align your answers with what they are looking for in a candidate.
