At a Glance
- Tasks: Monitor alarms and CCTV, handle calls, and ensure safety protocols are followed.
- Company: Join Qvis Lighting & Security, a top-rated UK monitoring station since 2014.
- Benefits: Enjoy free parking, a pension scheme, cycle scheme, 20 days holiday, and birthday vouchers.
- Other info: Full training provided; SIA CCTV Licence is a plus but not required.
- Why this job: Be part of a dynamic team, gain valuable skills, and contribute to community safety.
- Qualifications: No experience needed; clear communication and a calm demeanour are essential.
The predicted salary is between 22800 - 23400 £ per year.
Join to apply for the CCTV Operator - Alarm Receiving Operator role at Qvis Lighting & Security.
Salary: £26,800 - £27,800
Full time 12 hour rotating shift pattern - 08:00 - 20:00 & 20:00 - 08:00 (4-day shift / 4-night shift rotation on a 4 on 4 off shift basis).
QVIS Monitoring is the UK's most Accredited Monitoring Station. With extensive experience within the security and CCTV industry, we have been offering CCTV and Alarm monitoring since 2014. Our clients receive the best service and attention to detail, independently verified each year by the highest UK security regulatory bodies. We are looking for qualified individuals to join the team at our monitoring centre in Hilsea, Portsmouth.
The Role:
As an Alarm Receiving Operator, you will be responsible for:
- Answering incoming phone calls to the alarm receiving centre.
- Monitoring customer alarms and CCTV.
- Communicating with customer key contacts regarding their alarms.
Key Responsibilities:
- Alarm handling and CCTV Operating on our bespoke software.
- PC data entry and basic administration duties.
- Edit and handle customer records.
- Follow procedures methodically and uphold excellent standards.
- Deal with customer requests via telephone and email in a professional manner.
- Monitor all systems within the control room efficiently, ensuring compliance with operating procedures, legislation, and codes of practice.
- Liaise with Police, other agencies, and designated employees to coordinate appropriate emergency responses.
- Provide routine system support to all clients, including system testing and administering alarm configurations.
- Participate in departmental administrative duties when needed.
- Report all events and actions taken in a clear, legible, and accurate written format.
- Provide a courteous telephone answering service and deal efficiently with all enquiries.
- Ensure smooth handovers between operators.
Your Skills and Experience:
- Clear, effective communication and strong interpersonal skills.
- Good organisation and efficiency with the ability to multi-task.
- Exceptional concentration, good attention to detail, and excellent customer service skills.
- Professional with the ability to work under pressure and remain calm, using good judgemental skills.
- SIA CCTV Licence is an advantage, but not essential.
- Full Training will be given - completion of training modules can be achieved within 6 months.
Benefits:
- Free onsite parking.
- Company Pension scheme.
- Cycle Scheme.
- 20 Days holiday.
- Birthday Vouchers.
- Company Events.
To submit your CV for the CCTV - ARC Operator opportunity, please press 'Apply' now and await further instructions.
CCTV Operator - Alarm Receiving Operator - Days & Nights in Portsmouth employer: Qvis Lighting & Security
Qvis Lighting & Security is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located in Hilsea, Portsmouth, our monitoring centre provides comprehensive training for CCTV Operators, ensuring you gain valuable skills while enjoying benefits such as a company pension scheme, free onsite parking, and engaging company events. Join us to be part of a dedicated team at the UK's most accredited monitoring station, where your contributions are valued and recognised.
Contact Details:
Qvis Lighting & Security Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CCTV Operator - Alarm Receiving Operator - Days & Nights in Portsmouth
✨Tip Number 1
Familiarise yourself with the specific software and systems used in CCTV monitoring. If you can, practice using similar software or take online courses to boost your confidence and show your initiative.
✨Tip Number 2
Highlight any experience you have in customer service or emergency response roles. Being able to demonstrate your ability to remain calm under pressure and communicate effectively will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the security industry. Attend local events or join online forums to connect with others who work in CCTV operations. This could lead to valuable insights and potential referrals.
✨Tip Number 4
Prepare for the interview by practising common questions related to CCTV operations and alarm handling. Think about scenarios where you had to make quick decisions and how you handled them, as these will likely come up during discussions.
We think you need these skills to ace CCTV Operator - Alarm Receiving Operator - Days & Nights in Portsmouth
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a CCTV Operator - Alarm Receiving Operator. Familiarise yourself with the key tasks mentioned in the job description, such as alarm handling, customer communication, and monitoring systems.
Tailor Your CV:Customise your CV to highlight relevant skills and experiences that align with the job requirements. Emphasise your communication skills, attention to detail, and any experience in security or customer service roles.
Craft a Strong Cover Letter:Write a compelling cover letter that explains why you are interested in the position and how your background makes you a suitable candidate. Mention specific examples of your skills and experiences that relate to the role.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Qvis Lighting & Security
✨Know the Role Inside Out
Make sure you understand the responsibilities of a CCTV Operator and Alarm Receiving Operator. Familiarise yourself with the key tasks such as monitoring alarms, handling customer inquiries, and liaising with emergency services. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Effective communication is crucial in this role. Prepare examples of how you've successfully communicated in previous jobs, especially in high-pressure situations. Be ready to discuss how you would handle customer calls and coordinate with police or other agencies.
✨Demonstrate Attention to Detail
As a CCTV Operator, attention to detail is vital. During the interview, highlight experiences where your meticulous nature made a difference. You might want to mention any relevant experience with data entry or monitoring systems, as these skills are directly applicable.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your judgement and decision-making skills. Think about potential situations you might face in the role and how you would respond. Practising these scenarios can help you feel more confident and articulate during the interview.
