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- Tasks: Monitor alarms and CCTV, handle customer calls, and ensure safety protocols.
- Company: Join QVIS Monitoring, the UK's top accredited security monitoring station since 2014.
- Benefits: Enjoy free parking, a pension scheme, cycle scheme, 20 days holiday, and birthday vouchers.
- Why this job: Be part of a dynamic team, gain valuable skills, and contribute to community safety.
- Qualifications: Strong communication skills; SIA CCTV Licence is a plus but not required.
- Other info: Full training provided; flexible 12-hour shifts with a supportive work culture.
The predicted salary is between 22800 - 27800 £ per year.
Salary £26,800 - £27,800
Full time 12 hour rotating shift pattern - 08:00 - 20:00 & 20:00 - 08:00 (Full time 4-day shift / 4-day shift – 4-night shift / 4-night shift – rotation on a 4 on 4 off shift basis)
QVIS Monitoring is the UK's most Accredited Monitoring Station. With extensive experience within the security and CCTV industry, we have been offering CCTV and Alarm monitoring since 2014. Our clients receive the best service and attention to detail, independently verified each year by the highest UK security regulatory bodies. We are looking for qualified individuals to join the team at our monitoring centre in Hilsea, Portsmouth.
The Role:
As an Alarm Receiving Operator you will be responsible for answering incoming phone calls to the alarm receiving centre, monitoring customer alarms, CCTV and communicating with customer key contacts regarding their alarms.
Key Responsibilities:
- Alarm handling and CCTV Operating on our bespoke software
- PC data entry and basic administration duties
- Edit and handle customer records
- Follow procedures methodically and uphold excellent standards
- Deal with customer requests via telephone and email in a professional nature
- Monitor all systems within the control room in an efficient manner, ensuring that all work is undertaken in compliance with the operating procedures, legislation, and the codes of practice.
- Liaise with Police, other agencies, and designated employees to coordinate the appropriate emergency response by risk assessment and adherence to company procedures.
- Provide routine system support to all clients i.e. system testing, administering alarm configurations
- Participate in departmental administrative duties when needed
- Report all events and actions taken in a clear, legible, and accurate written format
- Provide a courteous telephone answering service and deal efficiently with all enquiries
- Ensure smooth handovers between operators
Your Skills and Experience:
- Clear, effective communication and strong interpersonal skills
- Good organisation and efficiency with the ability to multi-task
- Exceptional concentration, good attention to detail and possess excellent customer service skills
- Professional with the ability to work under pressure and remain calm, using good judgemental skills
- SIA CCTV Licence is an advantage, but not essential
- Full Training will be given - completion of training modules can be achieved within 6 months
Benefits:
- Free onsite parking
- Company Pension scheme
- Cycle Scheme
- 20 Days holiday
- Birthday Vouchers
- Company Events
To submit your CV for the CCTV - ARC Operator opportunity, please press ‘Apply’ now and await further instructions.
Contact Detail:
Qvis Lighting & Security Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Operator - Alarm Receiving Operator
✨Tip Number 1
Familiarise yourself with the specific software used for CCTV monitoring. If you can, try to get hands-on experience or watch tutorials online. This will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since you'll be dealing with customer requests and liaising with emergency services, practice clear and concise communication to ensure you can handle high-pressure situations effectively.
✨Tip Number 3
Understand the importance of attention to detail in this role. You might want to practice scenarios where you have to monitor multiple systems at once, as this will help you develop the concentration needed to excel in our fast-paced environment.
✨Tip Number 4
Research the security industry and current trends in CCTV technology. Being knowledgeable about the field will not only impress us but also help you feel more confident during any discussions or interviews.
We think you need these skills to ace CCTV Operator - Alarm Receiving Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a CCTV Operator. Emphasise your communication skills, attention to detail, and ability to work under pressure.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses why you are interested in the CCTV Operator position at QVIS Monitoring. Mention any relevant qualifications, such as an SIA CCTV Licence, and express your enthusiasm for the role.
Highlight Relevant Experience: In your application, focus on any previous roles that involved customer service, data entry, or emergency response. Use specific examples to demonstrate your ability to handle alarms and monitor systems effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Qvis Lighting & Security Ltd
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of a CCTV Operator and Alarm Receiving Operator. Understand the key tasks such as alarm handling, customer communication, and compliance with procedures. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since effective communication is crucial in this role, prepare examples of how you've successfully handled customer interactions in the past. Be ready to discuss how you would manage difficult situations or emergencies calmly and professionally.
✨Demonstrate Attention to Detail
Highlight your ability to focus on details, especially when monitoring alarms and CCTV footage. You might be asked to describe a time when your attention to detail made a difference in your work, so have a relevant example ready.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your judgement and decision-making skills under pressure. Think about potential emergency situations you could face in this role and how you would respond, ensuring you align your answers with the company's procedures.