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- Tasks: Join our Returns team to manage customer refunds and product returns efficiently.
- Company: QVC is a leading retailer focused on delivering exceptional customer experiences across the UK.
- Benefits: Enjoy 23 days holiday, employee discounts, medical insurance, and a pension plan.
- Why this job: Be part of a dynamic team with flexible hours and a commitment to quality service.
- Qualifications: No experience needed; just bring basic PC skills and a positive attitude!
- Other info: Guaranteed minimum of 22.5 hours per week with potential for extra shifts.
Distribution is about getting the right stock, to the right place, at the right time. Here at our QVC Customer Operations Centre in Knowsley, our warehouse team members get this right, meaning we make a great experience for our customers all over the country!
Hourly Pay: £12.23 per hour + shift premiums
Contract type: Temporary
Working hours - Evenings: On Call 22.5+15 Mon-Fri 15:00-23:00
Guaranteed minimum of 22.5 hours per week which can be flexed up to a further 15 hours per week when required by the business. The hours we allocate to you each week will be within the availability of Monday-Friday between 15:00-23:00. You will be given 2 weeks' notice of your working hours each week.
What will I be doing as a Warehouse Team Member in the Returns team?
- The Returns team are responsible for refunding customer returns and consolidating all customer returned products, within a 48-hour timeline.
- It is not your typical Warehouse role, as it is PC-based; however, some returns roles include a requirement to lift and load heavy items of up to 25KG and the use of fork lift trucks.
About You - What you will need to be effective in your role:
- Don't worry if you have not got any warehouse experience as you will receive full training and support.
- As this role is PC-based, basic PC skills are required (i.e., data entry, basic PC navigation between different screens).
- Eye for detail, as Quality Customer Service is our number one priority.
- You'll be a great fit for us if you are deadline-driven, can handle goods with efficiency and accuracy, can learn quickly, and have the right mix of energy and motivation.
- As a business, we have expectations for our team members to attend work on time to enable us to serve the needs of our customers; therefore, commitment and punctuality are essential within this role.
As a certified Top Employer, we offer employee benefits such as:
- 23 days holiday plus bank holidays entitlement during the first full year of service, rising to up to 28 days holiday plus bank holidays depending on length of service.
- Participation in the 'Share Success' bonus scheme linked to business performance.
- Pension plan with Legal & General - employee contribution is 3% and QVC contribution is 5% of qualified earnings.
- Medical Insurance - Single cover with Aviva and discounted rates for partner and family cover, plus enhanced life insurance.
- Credit Union saving scheme.
- Employee discount of 20% on products sold at QVC and access to the onsite staff shop featuring further discounted goods.
- Access to an award-winning wellbeing hub, related to physical, mental, and financial support.
- Free, secure on-site parking including electrical charging points.
Submit your application online today to become a warehouse team member within our Returns team at QVC.
Warehouse Operative - on Call Eves 22.5 Hours + 15 Mon-Fri 15:00-23:00 employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse Operative - on Call Eves 22.5 Hours + 15 Mon-Fri 15:00-23:00
✨Tip Number 1
Familiarise yourself with the specific duties of the Returns team. Understanding the importance of processing returns efficiently and accurately will help you stand out during any interviews or discussions.
✨Tip Number 2
Brush up on your basic PC skills, especially data entry and navigation. Since this role is PC-based, demonstrating your comfort with technology can give you an edge over other candidates.
✨Tip Number 3
Showcase your commitment to punctuality and reliability. Since attendance is crucial for this role, be prepared to discuss how you manage your time and ensure you’re always on time for work.
✨Tip Number 4
Highlight any experience you have with customer service, even if it’s not directly related to warehousing. An eye for detail and a focus on quality customer service are key traits that QVC values.
We think you need these skills to ace Warehouse Operative - on Call Eves 22.5 Hours + 15 Mon-Fri 15:00-23:00
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and requirements of the Warehouse Operative position. Highlight any relevant skills or experiences you have that align with the role.
Tailor Your CV: Customise your CV to reflect the skills mentioned in the job description, such as basic PC skills, attention to detail, and ability to handle goods efficiently. Use clear examples from your past experiences to demonstrate these skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working for QVC and how your skills make you a great fit for the Returns team.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Qvc
✨Show Your Attention to Detail
Since the role requires an eye for detail, be prepared to discuss examples from your past experiences where you demonstrated this skill. Highlight any situations where your attention to detail positively impacted a project or task.
✨Demonstrate Your PC Skills
As the position is PC-based, make sure to mention your basic computer skills during the interview. You could even bring up specific software or tools you've used in the past that relate to data entry or navigation.
✨Emphasise Punctuality and Commitment
The company values punctuality and commitment highly. Be ready to share instances where you have shown reliability in your previous roles, such as consistently meeting deadlines or attending work on time.
✨Express Your Willingness to Learn
Since no prior warehouse experience is necessary, convey your eagerness to learn and adapt. Discuss how you quickly pick up new skills and your enthusiasm for receiving training to excel in the role.
