At a Glance
- Tasks: Join our Returns team to manage customer returns and ensure speedy refunds.
- Company: QVC is a leading retail and media company focused on delivering great customer experiences.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and a supportive work environment.
- Other info: This is a temporary role with guaranteed hours and opportunities for growth.
- Why this job: Be part of a dynamic team, learn new skills, and contribute to customer satisfaction.
- Qualifications: No experience needed; just bring basic PC skills and a positive attitude.
Distribution is about getting the right stock, to the right place, at the right time.
Here at our QVC Customer Operations Centre in Knowsley, our warehouse team members get this right, meaning we make a great experience for our customers all over the country!
Please view our video to find out more about what it’s like to work in the Returns team at QVC!
Hourly Pay
- £13.00 per hour
Contract type
Temporary until 1st February 2025
Working hours – Evenings: On Call 22.5+15 Mon-Fri 15:00-23:00
- Guaranteed minimum of 22.5 hours per week which can be flexed up to a further 15 hours per week when required by the business.
- The hours we allocate to you each week will be within the availability of Monday-Friday between 15:00-23:00
- You will given 2 weeks’ notice of your working hours each week.
What will I be doing as a Warehouse Team Member in the Returns team?
- The Returns team are responsible for refunding customer returns and consolidating all customer returned products, within a 48-hour timeline.
- It is not your typical Warehouse role, as it is PC-based however some returns roles include; a requirement to lift and load heavy items of up to 25KG and the use of fork lift trucks.
About You – What you will need to be effective in your role:
- Don’t worry if you have not got any warehouse experience as you will receive full training and support
- As this role is PC-based, basic PC skills are required (i.e Data entry, basic PC navigation between different screens)
- Eye for details, as Quality Customer Service is our number one priority
- You’ll be a great fit for us if you are deadline driven, can handle goods with efficiency and accuracy, can learn quickly and have the right mix of energy and motivation.
- As a business we have expectations for our team members to attend work and on time to enable us to serve the needs of our customers and as part of a team, therefore commitment and punctuality are essential within this role.
Once you have applied for this position, please contact your Leader and advise them of this as they will need to complete your most recent performance rating, productivity, reliability and quality as part of the selection process.
Applications for this role closes Thursday 3rd July 2025 and no applications will be accepted after the closing date.
#LI-Onsite
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you ’ ll thrive with us . If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members . We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at WorkWithUs@qvcqrp.com for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles - if you’d like to be considered under this scheme, please indicate this on the application form.
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#J-18808-LjbffrWarehouse Assistant Level 2- On Call Eves 22.5 hours + 15 Mon-Fri 15:00-23:00 in Liverpool employer: Qvc
At QVC, we pride ourselves on fostering a dynamic and inclusive work environment where every team member is valued. Our Knowsley location offers flexible working hours, comprehensive training, and a commitment to employee growth, ensuring that you can thrive both personally and professionally. With competitive pay, generous benefits, and a culture that celebrates teamwork and innovation, joining our warehouse team means being part of something truly special.
StudySmarter Expert Advice🤫
We think this is how you could land Warehouse Assistant Level 2- On Call Eves 22.5 hours + 15 Mon-Fri 15:00-23:00 in Liverpool
✨Tip Number 1
Familiarise yourself with the basics of warehouse operations, especially focusing on returns processes. Understanding how returns are handled can give you an edge during interviews.
✨Tip Number 2
Brush up on your basic PC skills, particularly data entry and navigation. Since the role is PC-based, demonstrating your comfort with technology will be beneficial.
✨Tip Number 3
Showcase your ability to work under pressure and meet deadlines. Prepare examples from past experiences where you successfully managed time-sensitive tasks.
✨Tip Number 4
Reach out to current or former employees if possible, to gain insights into the company culture and expectations. This can help you tailor your approach and demonstrate your enthusiasm for the role.
We think you need these skills to ace Warehouse Assistant Level 2- On Call Eves 22.5 hours + 15 Mon-Fri 15:00-23:00 in Liverpool
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Warehouse Assistant position. Highlight any relevant skills or experiences you have that align with the role.
Tailor Your CV:Customise your CV to reflect the skills mentioned in the job description, such as basic PC skills, attention to detail, and ability to work under deadlines. Use specific examples from your past experiences to demonstrate these skills.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at QVC and how your values align with their commitment to customer service and teamwork.
Follow Up:After submitting your application, consider reaching out to your Leader to inform them of your application. This can help ensure they complete your performance rating as part of the selection process.
How to prepare for a job interview at Qvc
✨Show Your Team Spirit
Emphasise your ability to work well in a team. Since the role involves collaborating with others, share examples of how you've successfully worked in teams before and contributed to achieving common goals.
✨Demonstrate Attention to Detail
Highlight your eye for detail, especially since quality customer service is a priority. Prepare to discuss situations where your attention to detail made a difference, whether in previous jobs or personal projects.
✨Be Ready to Discuss Flexibility
Since the role requires on-call hours and flexibility, be prepared to talk about your availability and willingness to adapt to changing schedules. This shows that you understand the demands of the job.
✨Familiarise Yourself with Basic PC Skills
As the role is PC-based, brush up on your basic computer skills, particularly data entry and navigation. You might be asked about your experience with these tasks, so being confident will help you stand out.
