Retention Marketing Specialist - Maternity Cover

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

The Retention Marketing Specialist supports QVC UK, and plans and activates retention marketing campaigns that drive customer engagement, sales and lifecycle performance. This role is for a 12 month maternity cover.

This role is hybrid and will require you to be onsite at Chiswick Park, West London two days a week.

You will own and deliver a section of the retention marketing calendar, ensuring campaigns are executed on time and aligned to retail priorities, strategic initiatives and customer lifecycle goals. You'll plan and coordinate email campaigns with cross-functional teams including Creative, Copy, Design, Digital Trading, Buying, Planning and Project Management. Support wider retention marketing activity across push notifications, SMS, print, postcards and brochures as projects evolve. Partner closely with the Retention Analyst to review campaign performance, identify test-and-learn opportunities, and continuously optimise output and sales results. Produce and share weekly and monthly performance reporting, turning campaign insight into clear recommendations for key stakeholders across the marketing team.

You have experience in retention marketing within a retail environment, with proven success driving customer count, engagement and spend. Strong knowledge of campaign management and marketing automation tools, with experience using data and insights to improve campaign performance. Experience working across multiple marketing channels including email, and ideally exposure to SMS, push notifications and print. Excellent analytical skills, with the ability to translate complex results into clear, actionable recommendations for a range of stakeholders, including senior leaders. Strong project management and organisational skills, with the ability to manage multiple deadlines in a fast-paced commercial environment. Degree-level education in Marketing or a related discipline, or equivalent relevant experience. Experience using AI for copy development and campaign optimisation would be advantageous.

QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme (“DCS”). For any UK based roles, if you’d like to be considered under this scheme, please indicate this on the application form.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.