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- Tasks: Assist customers, manage sales, and maintain store appearance.
- Company: Join QVC Group, a leader in retail and media with a commitment to inclusion.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and paid volunteer time.
- Why this job: Be part of a dynamic team that values customer experience and personal growth.
- Qualifications: Customer-facing retail experience and excellent communication skills required.
- Other info: Opportunities for training and development in a supportive environment.
UK71
A fantastic opportunity has arisen for a Staff Shop Sales Assistant to join our Staff Shop at Knowsley. As a member of the Shop Team you will report directly into the Warrington Store Manager. You will join a team who pride themselves on high standards of customer services.
As a Staff Shop Sales Assistant you will have experience of working in a customer facing role. You will have excellent communication skills with a good knowledge of Health and Safety best practices. You will enjoy working in a team and will thrive when delivering an excellent shopping experience.
Salary: £12.41 per hour
Shift: Monday & Tuesday 11:00am – 16:00pm working 10 hours per week
As a staff shop assistant, you will be responsible for;
Customer Service
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To attend to customer requirements promptly, courteously and efficiently thereby building a high degree of customer loyalty and repeat business
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To effectively & efficiently respond to customer enquiries, resolving customer issues where possible at first point of contact
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To provide a positive image of QVC to every customer in line with the QVC brand & values
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To answer any customer telephone enquiries
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To promote sales by way of merchandising and product knowledge
Cashier Duties
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To process sales & refunds through the stores epos system
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Maintain the security of the cash register
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Ensure the till drawer is counted prior to store opening and any discrepancies reported to store management
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Maintain and complete all necessary documentation for refunds, sundries & voids
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To disposition customer returns to the correct channel
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To inform staff & management of any security issues using the stores pa system
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To maintain good housekeeping behind the tills ensuring there is no product left on the floor
Stock Room Duties
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To receive deliveries ensuring the correct documentation is present
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Prepare and manifest all returns to go back to Knowsley
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To check, price & make good for sale all products received on pallets and record any discrepancies
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To maintain an excellent standard of housekeeping, ensuring all fire escape routes are kept clear
Merchandising
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To ensure all product is clearly ticketed displaying the correct information
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Reporting & recording any damaged goods, not fit for sale
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To ensure the correct positioning and the information held on POS material is relevant to the product
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Maintaining a high standard of store cleanliness, appearance and hygiene in order to promote a good image to the customer
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To face & tidy the area of the store designated by the supervisor on duty
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To ensure the product from the stock room is brought onto the sales floor timely and displayed in the correct area
General
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Being alert to any potential security issues and reporting any suspicious behaviour
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To undertake such training and attending courses and workshops which will assist in the development of skills and expertise in this area. This includes attending a QVC Difference course or refresher when required to do so.
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To undertake any other such duties of a similar nature that may be assigned by the store management
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To adhere to designated breaks & lunches
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When clearing any rubbish to ensure it is disposed of in the correct recycle bins
Health and Safety
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To report any accidents to the stores first aider
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To ensure that all Health and Safety procedures are adhered to and followed on a daily basis.
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To adhere to the stores policy on the sale of prohibited items
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To record any health & safety issues via the health & safety check list
Customer facing retail store experience is essential for this role.
We look forward to hearing from you!
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you ’ ll thrive with us . If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members . We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at WorkWithUs@qvcqrp.com for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles – if you’d like to be considered under this scheme, please indicate this on the application form.
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Retail Store Assistant employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Assistant
✨Tip Number 1
Familiarise yourself with QVC's brand values and customer service standards. Understanding their approach will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Highlight your previous customer-facing experience in conversations. Be ready to share specific examples of how you've handled customer inquiries or resolved issues, as this will showcase your ability to thrive in a retail environment.
✨Tip Number 3
Prepare to discuss health and safety practices relevant to retail. Being knowledgeable about these procedures shows that you take workplace safety seriously, which is crucial for the role.
✨Tip Number 4
Demonstrate your teamwork skills by sharing experiences where you collaborated effectively with others. This will highlight your ability to contribute positively to the shop team and enhance the overall shopping experience for customers.
We think you need these skills to ace Retail Store Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Use specific examples that demonstrate your communication skills and ability to work in a team.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your understanding of QVC's values and how you align with their commitment to customer service and teamwork.
Highlight Health and Safety Knowledge: Since the role requires knowledge of Health and Safety best practices, include any relevant training or experience you have in this area. This will show that you are prepared to adhere to safety protocols.
Showcase Your Team Spirit: In your application, emphasise your ability to thrive in a team environment. Provide examples of past experiences where you contributed to a positive team dynamic or helped improve customer satisfaction.
How to prepare for a job interview at Qvc
✨Showcase Your Customer Service Skills
As a Retail Store Assistant, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their shopping experience. This will demonstrate your capability to build customer loyalty.
✨Familiarise Yourself with Health and Safety Practices
Since the role requires knowledge of health and safety best practices, brush up on relevant regulations and procedures. Be ready to discuss how you have adhered to these in previous roles, as this shows your commitment to maintaining a safe shopping environment.
✨Demonstrate Teamwork
The job involves working closely with a team, so be prepared to talk about your experiences in collaborative settings. Highlight instances where you contributed to team goals or supported colleagues, showcasing your ability to thrive in a team-oriented environment.
✨Prepare for Cashier Responsibilities
Since you'll be handling transactions, it's important to show your familiarity with cashier duties. Discuss any previous experience with cash handling, processing sales, or managing refunds. This will reassure the interviewer of your reliability in managing financial transactions.
