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For Companies At a Glance
- Tasks: Join our team as an Orderline Representative, providing top-notch customer service and processing orders.
- Company: QVC UK is a leading retailer known for engaging shopping experiences and award-winning customer service.
- Benefits: Enjoy flexible working options, competitive pay, and a comprehensive rewards package including discounts and paid time off.
- Why this job: Be part of a dynamic team, grow your skills, and make a real impact in customer satisfaction.
- Qualifications: Passion for customer service, strong communication skills, and basic computer proficiency are essential.
- Other info: We offer a supportive onboarding experience and opportunities for career development.
The Opportunity
- Here at QVC UK, we have been voted as a certified top employer – right now, we\’re looking for individuals with a genuine passion for customer-service to join our award-winning Contact Centre located in Knowsley.
Please view our video to find out more about what it\’s like to work in our Contact Centre at QVC!
Hourly Pay
- £12.41 per hour.
Contract type
- Permanent
- Part-time
Your working hours
On Call Weekends, Saturday & Sunday 07:00-18:00 (15 hours)
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewellery – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. Worldwide, QVC reaches more than 200 million homes via our 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. In 2021, QVC International served 4.7 million customers and has more than 7,000 team members in the U.K., Germany, Japan, Italy, Poland and China.
Your Impact – What will I do as a Orderline Representative?
Reporting to one of our contact centre leaders, you will be the welcoming friendly voice of QVC and be passionate about providing world class customer service. Our Orderline team members handle inbound customer calls, efficiently & accurately processing customer orders whilst promoting engaging products to improve customer loyalty.
Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.
To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience – which will include two weeks of training.
Remote working approach:
We aim to provide a flexible workplace where you can enjoy a combination of working from home and office-based working. Your Leader can discuss what options we have available and what will work best for you.
Please ensure you have a space for your computer setup, complete with two monitors, and a stable internet connection to facilitate your tasks effectively.
What You Bring – To be effective in your role you\’ll need to:
- Have the desire to deliver a first-class customer experience.
- Take ownership of performance and always seek ways to improve.
- Engage with customers and colleagues, creating a people-focused work culture.
- Have fantastic communication skills.
- Experience using a computer is important in this role.
- As a business we have expectations for our team members to attend work and on time to enable us to serve the needs of our customers and to work effectively as a team, therefore commitment and punctuality are essential within this role.
What will I get in return?
A brilliant experience and the opportunity to be part of one team dedicated to our customer, playing an important part in our path forward. We have supported career paths – which offers even more exciting opportunities to learn, develop and support our customer.
Submit your application online today! We look forward to hearing from you!
INDOPS
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you ’ ll thrive with us . If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members . We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at WorkWithUs@qvcqrp.com for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles – if you’d like to be considered under this scheme, please indicate this on the application form.
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Orderline Representative - Part Time Weekends 07:00-18:00 (15 hours) employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Orderline Representative - Part Time Weekends 07:00-18:00 (15 hours)
✨Tip Number 1
Familiarise yourself with QVC's product range and customer service philosophy. Understanding their offerings will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions. This will prepare you to handle calls confidently and showcase your ability to provide excellent customer service, which is crucial for the Orderline Representative position.
✨Tip Number 3
Research common customer service scenarios and think about how you would handle them. Being able to discuss specific examples during your interview will highlight your problem-solving skills and commitment to customer satisfaction.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. QVC values a people-focused work culture, so be ready to share experiences where you've successfully worked as part of a team to achieve goals.
We think you need these skills to ace Orderline Representative - Part Time Weekends 07:00-18:00 (15 hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Orderline Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and include specific achievements that demonstrate your ability to deliver excellent customer experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and why you want to work at QVC UK. Mention any relevant experience and how you can contribute to their team. Keep it concise and engaging to capture their attention.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Qvc
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what QVC values.
✨Demonstrate Strong Communication Skills
Since the role involves handling inbound calls, it's crucial to showcase your communication abilities. Practice clear and concise responses, and be ready to discuss how you can engage customers effectively.
✨Prepare for Teamwork Questions
QVC emphasises a people-focused work culture, so be prepared to discuss your experience working in teams. Think of specific instances where you contributed to team success or helped resolve conflicts.
✨Familiarise Yourself with QVC's Products
Take some time to research QVC's product offerings and their unique selling points. Being knowledgeable about their products will not only impress your interviewers but also show your commitment to the role.
