Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as an Orderline Representative, providing top-notch customer service and processing orders.
- Company: QVC UK is a leading shopping network, connecting millions with engaging products and stories.
- Benefits: Enjoy flexible working options, competitive pay, and a supportive team environment.
- Why this job: Be part of a dynamic team that values customer experience and offers growth opportunities.
- Qualifications: Passion for customer service, strong communication skills, and basic computer proficiency required.
- Other info: We promote inclusion and offer a comprehensive rewards package, including discounts and paid time off.
The Opportunity
- Here at QVC UK, we have been voted as a certified top employer – right now, we\’re looking for individuals with a genuine passion for customer-service to join our award-winning Contact Centre located in Knowsley.
Please view our video to find out more about what it\’s like to work in our Contact Centre at QVC!
Hourly Pay
- £12.41 per hour.
Contract type
- Permanent
- Part-time
Your working hours
Monday & Sunday, 10:00-18:00 (15 Hours)
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewellery – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. Worldwide, QVC reaches more than 200 million homes via our 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. In 2021, QVC International served 4.7 million customers and has more than 7,000 team members in the U.K., Germany, Japan, Italy, Poland and China.
Your Impact – What will I do as a Orderline Representative?
Reporting to one of our contact centre leaders, you will be the welcoming friendly voice of QVC and be passionate about providing world class customer service. Our Orderline team members handle inbound customer calls, efficiently & accurately processing customer orders whilst promoting engaging products to improve customer loyalty.
Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.
To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience – which will include two weeks of training.
Remote working approach
We aim to provide a flexible workplace where you can enjoy a combination of working from home and office-based working.
Please ensure you have a space for your computer setup, complete with two monitors, and a stable internet connection to facilitate your tasks effectively.
What You Bring – To be effective in your role you\’ll need to:
- Have the desire to deliver a first-class customer experience.
- Take ownership of performance and always seek ways to improve.
- Engage with customers and colleagues, creating a people-focused work culture.
- Have fantastic communication skills.
- Experience using a computer is important in this role.
- As a business we have expectations for our team members to attend work and on time to enable us to serve the needs of our customers and to work effectively as a team, therefore commitment and punctuality are essential within this role.
What will I get in return?
A brilliant experience and the opportunity to be part of one team dedicated to our customer, playing an important part in our path forward. We have supported career paths – which offers even more exciting opportunities to learn, develop and support our customer.
Submit your application online today! We look forward to hearing from you!
INDOPS
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you ’ ll thrive with us . If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members . We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at WorkWithUs@qvcqrp.com for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles – if you’d like to be considered under this scheme, please indicate this on the application form.
Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.
#J-18808-Ljbffr
Orderline Representative - Part Time Days, Monday & Sunday 10:00-18:00 (15 Hours) employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Orderline Representative - Part Time Days, Monday & Sunday 10:00-18:00 (15 Hours)
✨Tip Number 1
Familiarise yourself with QVC's brand and product offerings. Understanding their range of products will help you engage more effectively with customers and demonstrate your passion for the role during any interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident and prepared to handle calls efficiently.
✨Tip Number 3
Showcase your commitment to punctuality and reliability. Since attendance is crucial for this role, be ready to discuss how you manage your time and ensure you are available for your shifts.
✨Tip Number 4
Prepare questions to ask during the interview about the team culture and support systems in place. This shows your interest in being part of a collaborative environment and your eagerness to contribute positively.
We think you need these skills to ace Orderline Representative - Part Time Days, Monday & Sunday 10:00-18:00 (15 Hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what QVC UK is looking for in an Orderline Representative. Highlight the key responsibilities and required skills, such as customer service experience and communication skills.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that match the job requirements. Use specific examples from your past roles that demonstrate your ability to provide excellent customer service and work effectively in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at QVC. Mention why you are interested in this role and how your values align with the company's commitment to inclusion and belonging.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Qvc
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for providing excellent customer service during the interview. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what QVC values.
✨Demonstrate Strong Communication Skills
Since the role involves handling inbound customer calls, it's crucial to showcase your communication skills. Practice clear and concise responses, and be prepared to discuss how you would handle various customer scenarios effectively.
✨Highlight Teamwork Experience
QVC emphasises a people-focused work culture, so be ready to talk about your experience working in teams. Share specific instances where you collaborated with colleagues to achieve a common goal or improve customer satisfaction.
✨Prepare for Technical Questions
As the role requires computer proficiency, brush up on any relevant software or systems you might encounter. Be prepared to discuss your experience with technology and how you can quickly adapt to new tools, which is essential for processing orders efficiently.