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- Tasks: Join our team as an Orderline Representative, handling customer calls and processing orders.
- Company: QVC is a leading retail brand known for its engaging shopping experience and award-winning customer service.
- Benefits: Enjoy flexible working options, competitive pay, and a supportive work environment with career growth opportunities.
- Why this job: Be part of a dynamic team that values customer service and offers exciting projects in retail and media.
- Qualifications: No specific experience required, just a passion for customer service and great communication skills.
- Other info: We offer a comprehensive rewards package and are committed to inclusion and diversity in the workplace.
Orderline Representative – Part Time Days, Monday-Sunday: 07:00-18:00 (15+10 Hours)
Join to apply for the Orderline Representative – Part Time Days, Monday-Sunday: 07:00-18:00 (15+10 Hours) role at QVC
Orderline Representative – Part Time Days, Monday-Sunday: 07:00-18:00 (15+10 Hours)
2 days ago Be among the first 25 applicants
Join to apply for the Orderline Representative – Part Time Days, Monday-Sunday: 07:00-18:00 (15+10 Hours) role at QVC
- Here at QVC UK, we have been voted as a certified top employer for ten years – right now, we\’re looking for individuals with a genuine passion for customer-service to join our award-winning Contact Centre located in Knowsley.
The Opportunity
- Here at QVC UK, we have been voted as a certified top employer for ten years – right now, we\’re looking for individuals with a genuine passion for customer-service to join our award-winning Contact Centre located in Knowsley.
Please view our video to find out more about what it\’s like to work in our Contact Centre at QVC!
Hourly Pay
- £12.41 per hour.
Contract type
- Permanent
- Part-time
Your working hours
On Call, Monday-Sunday: 07:00-18:00, with 2 weeks notice of shift.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewellery – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. Worldwide, QVC reaches more than200million homes via our 12 broadcast networks and reaches millions more viamultiple streaming services, websites, mobile apps and social pages.In 2021, QVC International served 4.7 million customers and has more than 7,000 team members in the U.K., Germany, Japan, Italy, Poland and China.
Your Impact – What will I do as a Orderline Representative?
Reporting to one of our contact centre leaders, you will be the welcoming friendly voice of QVC and be passionate about providing world class customer service. Our Orderline team members handle inbound customer calls, efficiently & accurately processing customer orders whilst promoting engaging products to improve customer loyalty.
Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.
To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience – which will include two weeks of training.
Remote working approach
We aim to provide a flexible workplace where you can enjoy a combination of working from home and office-based working. Your Leader can discuss what options we have available and what will work best for you.
Please ensure you have a space for your computer setup, complete with two monitors, and a stable internet connection to facilitate your tasks effectively.
What You Bring – To be effective in your role you\’ll need to:
- Have the desire to deliver a first-class customer experience.
- Take ownership of performance and always seek ways to improve.
- Engage with customers and colleagues, creating a people-focused work culture.
- Have fantastic communication skills.
- Experience using a computer is important in this role.
- As a business we have expectations for our team members to attend work and on time to enable us to serve the needs of our customers and to work effectively as a team, therefore commitment and punctuality are essential within this role.
What will I get in return?
A brilliant experience and the opportunity to be part of one team dedicated to our customer, playing an important part in our path forward. We have supported career paths – which offers even more exciting opportunities to learn, develop and support our customer.
Submit your application online today! We look forward to hearing from you!
INDOPS
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on.If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at WorkWithUs@qvcqrp.com for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles – if you’d like to be considered under this scheme, please indicate this on the application form.
Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
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Job function
Other
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Industries
Retail
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Orderline Representative - Part Time Days, Monday-Sunday: 07:00-18:00 (15+10 Hours) employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Orderline Representative - Part Time Days, Monday-Sunday: 07:00-18:00 (15+10 Hours)
✨Tip Number 1
Familiarise yourself with QVC's brand and values. Understanding their commitment to customer service and the types of products they offer will help you connect better with potential customers during your interview.
✨Tip Number 2
Practice your communication skills. As an Orderline Representative, you'll need to convey information clearly and engage with customers effectively. Role-playing common customer scenarios can be a great way to prepare.
✨Tip Number 3
Be ready to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your passion for providing excellent service.
✨Tip Number 4
Show your enthusiasm for the role and the company during your interactions. Employers love candidates who are genuinely excited about the opportunity, so let your passion shine through in every conversation.
We think you need these skills to ace Orderline Representative - Part Time Days, Monday-Sunday: 07:00-18:00 (15+10 Hours)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Orderline Representative position. Understand the key responsibilities and required skills, such as customer service passion and communication skills.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or similar roles. Emphasise any achievements that demonstrate your ability to engage with customers and meet performance targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at QVC and how your skills align with their values of customer service excellence.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Qvc
✨Show Your Passion for Customer Service
Since the role is all about providing excellent customer service, make sure to express your genuine passion for helping customers. Share examples from your past experiences where you went above and beyond to assist someone.
✨Demonstrate Strong Communication Skills
As an Orderline Representative, you'll need to communicate effectively with customers. Practice clear and concise responses during the interview, and be prepared to discuss how you handle difficult conversations or misunderstandings.
✨Familiarise Yourself with QVC's Products
Take some time to research QVC's product range and understand what they offer. Being knowledgeable about their products will not only impress your interviewers but also show that you're genuinely interested in the company.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer inquiries. Think of specific situations you've encountered in previous roles and how you resolved them, focusing on your thought process and actions.
