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For Companies At a Glance
- Tasks: Be the friendly voice of QVC, handling customer calls and processing orders.
- Company: Join QVC, a top employer known for engaging shopping experiences and award-winning service.
- Benefits: Enjoy flexible working options after probation and a supportive onboarding process.
- Why this job: Gain valuable experience in customer service while being part of a dynamic team.
- Qualifications: Passion for customer service, excellent communication skills, and computer proficiency required.
- Other info: Part-time role on weekends with 15 hours per week, perfect for students!
The Opportunity
Here at QVC UK, we have been voted as a certified top employer for ten years running – right now, we are looking for individuals with a genuine passion for customer service to join our award-winning Contact Centre located in Knowsley.
Hourly Pay: £11.64 per hour
Contract type: Permanent
Part-time On Call Weekends Saturday & Sunday 15 hours per week
The hours we allocate to you each week will be within the availability of Saturday-Sunday between 07:00-18:00. You will be given 2 weeks’ notice of your working hours each week.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewellery – and we connect shoppers to interesting personalities, engaging stories, and award-winning customer service.
Your Impact – What will I do as an Orderline Representative?
Reporting to one of our contact centre leaders, you will be the welcoming friendly voice of QVC and be passionate about providing world-class customer service. Our Orderline team members handle inbound customer calls, efficiently & accurately processing customer orders whilst promoting engaging products to improve customer loyalty.
While working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets. To set you up for success and ensure you are ready to excel in your role, you will receive a supportive onboarding process including two weeks of training.
Remote working approach (Minimum of first 3 months working onsite)
We aim to provide a flexible workplace where you can enjoy a combination of working from home and office-based work. After passing your 3-month probationary period, your Leader can discuss available options that suit you.
What You Bring – To be effective in your role you'll need to:
- Have the desire to deliver a first-class customer experience.
- Take ownership of performance and always seek ways to improve.
- Engage with customers and colleagues, creating a people-focused work culture.
- Have excellent communication skills.
- Experience using a computer is important in this role.
- Be punctual and committed, as attendance is essential to serve our customers effectively.
What will I get in return?
A rewarding experience and the opportunity to be part of a team dedicated to our customers, supporting career growth and development.
Submit your application online today! We look forward to hearing from you!
Orderline Representative - On Call Weekends 15 hours employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Orderline Representative - On Call Weekends 15 hours
✨Tip Number 1
Familiarise yourself with QVC's product range and customer service philosophy. Understanding their offerings will help you engage more effectively during the interview process.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will prepare you for the types of calls you might handle as an Orderline Representative.
✨Tip Number 3
Be ready to discuss examples of how you've provided excellent customer service in the past. Highlighting specific experiences can demonstrate your passion for customer care.
✨Tip Number 4
Show your enthusiasm for the role by researching QVC's recent initiatives or campaigns. Mentioning these in your conversation can set you apart as a well-informed candidate.
We think you need these skills to ace Orderline Representative - On Call Weekends 15 hours
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Orderline Representative. Familiarise yourself with the customer service expectations and the importance of effective communication in this role.
Tailor Your CV: Highlight your relevant experience in customer service and any skills that align with the job description. Emphasise your ability to engage with customers and your commitment to delivering a first-class experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples from your past experiences that demonstrate your ability to handle customer inquiries and promote products effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Qvc
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with QVC's values.
✨Demonstrate Strong Communication Skills
Since the role involves handling inbound calls, it's crucial to showcase your communication abilities. Practice clear and concise responses, and be ready to discuss how you would handle various customer scenarios during the interview.
✨Be Prepared for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Prepare by thinking of specific instances where you successfully resolved a customer issue or improved a process.
✨Highlight Your Teamwork Experience
QVC values collaboration, so be ready to talk about your experience working in teams. Share how you contributed to team success and how you can support your colleagues in achieving common goals.
