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For Companies At a Glance
- Tasks: Be the friendly voice of QVC, handling calls and processing orders.
- Company: Join QVC, a top employer known for engaging customer service and diverse products.
- Benefits: Enjoy flexible hours, career development, and valuable experience in a supportive team.
- Why this job: This role offers a chance to shine in customer service while being part of an award-winning team.
- Qualifications: Passion for customer service, strong communication skills, and computer literacy required.
- Other info: Initial onsite training for 3 months, with remote options available after probation.
The Opportunity
Here at QVC UK, we have been voted as a certified top employer for ten years running – right now, we are looking for individuals with a genuine passion for customer service to join our award-winning Contact Centre located in Knowsley.
Hourly Pay: £11.64 per hour
Contract type: Permanent, Part-time
On Call Days: Mon – Sun, 07:00-18:00 – 15 + 10 hours per week with 2 weeks' notice of shift. Guaranteed minimum of 15 hours per week, which can be flexed up to a further 10 hours when required by the business. The hours allocated will be within the availability of Monday-Sunday between 07:00 – 18:00. You will be given 2 weeks’ notice of your working hours each week.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer a diverse collection of brands and products, connecting shoppers to engaging personalities, stories, and award-winning customer service. In 2021, QVC International served 4.7 million customers and employs over 7,000 team members across multiple countries.
Your Role – Orderline Representative
You will be the friendly voice of QVC, providing world-class customer service. Your responsibilities include handling inbound calls, processing orders accurately, and promoting products to enhance customer loyalty. You will work as part of a team to meet performance targets and will receive comprehensive onboarding and training.
Remote Working: Initially onsite for at least 3 months, with flexible options discussed after probation.
Requirements: Desire to deliver excellent customer service, ownership of performance, excellent communication skills, computer literacy, and punctuality.
Benefits: Valuable experience, career development opportunities, and being part of a dedicated team. Apply online today! We look forward to your application.
Orderline Representative - On Call, Mon - Sun, 07:00-18:00 15 + 10 hours employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Orderline Representative - On Call, Mon - Sun, 07:00-18:00 15 + 10 hours
✨Tip Number 1
Familiarise yourself with QVC's products and services. Understanding their offerings will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Practice your communication skills. As an Orderline Representative, you'll need to convey information clearly and effectively, so consider role-playing scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Be prepared to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for a customer, as this will highlight your passion for delivering excellent service.
✨Tip Number 4
Show your flexibility and willingness to adapt. Since the role requires working on-call hours, emphasising your availability and readiness to take on shifts will make you a more attractive candidate.
We think you need these skills to ace Orderline Representative - On Call, Mon - Sun, 07:00-18:00 15 + 10 hours
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Orderline Representative at QVC. Familiarise yourself with their customer service ethos and how they engage with customers.
Tailor Your CV: Highlight your relevant experience in customer service. Use specific examples that demonstrate your communication skills and ability to handle calls effectively. Make sure your CV reflects your passion for delivering excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at QVC and how your skills align with their values. Be sure to express your flexibility regarding the on-call hours.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Qvc
✨Show Your Passion for Customer Service
Since QVC values customer service highly, make sure to express your genuine passion for helping customers. Share specific examples from your past experiences where you went above and beyond to assist a customer.
✨Demonstrate Communication Skills
As an Orderline Representative, you'll need excellent communication skills. During the interview, practice clear and concise responses. You might even want to role-play common customer scenarios to showcase your ability to handle calls effectively.
✨Be Prepared for Flexibility
The role requires flexibility in working hours. Be ready to discuss your availability and how you can adapt to the on-call nature of the job. Highlight any previous experience you have with flexible work schedules.
✨Research QVC and Its Values
Familiarise yourself with QVC's mission and values. Understanding their approach to customer engagement will help you align your answers with what they are looking for in a candidate. Mention specific products or campaigns that resonate with you during the interview.
