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For Companies At a Glance
- Tasks: Be the friendly voice of QVC, handling calls and processing orders.
- Company: Join QVC, a top employer known for engaging customer service and diverse products.
- Benefits: Enjoy valuable experience, career growth, and a supportive team environment.
- Why this job: Perfect for those passionate about customer service in a vibrant workplace.
- Qualifications: Must have great communication skills, computer literacy, and a desire to excel.
- Other info: Flexible working options available after initial onsite training.
The Opportunity
Here at QVC UK, we have been voted as a certified top employer for ten years running – right now, we’re looking for individuals with a genuine passion for customer service to join our award-winning Contact Centre located in Knowsley.
Hourly Pay: £11.64 per hour
Contract type: Permanent, Part-time
On Call Days: Mon – Sun, 07:00-18:00 – 15 + 10 hours per week with 2 weeks' notice of shift. Guaranteed minimum of 15 hours per week, which can be flexed up to a further 10 hours when required by the business. The hours allocated will be within the availability of Monday-Sunday between 07:00 – 18:00. You will be given 2 weeks’ notice of your working hours each week.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer a diverse collection of brands and products, connecting shoppers to engaging personalities, stories, and award-winning customer service. In 2021, QVC International served 4.7 million customers and employs over 7,000 team members across multiple countries.
Your Role – Orderline Representative
You will be the friendly voice of QVC, providing world-class customer service. Your responsibilities include handling inbound calls, processing orders accurately, and promoting products to enhance customer loyalty. You will work as part of a team to meet performance targets and will receive comprehensive onboarding and training.
Remote Working: Initially onsite for at least 3 months, with flexible options discussed after probation.
Requirements: Desire to deliver excellent customer service, ownership of performance, excellent communication skills, computer literacy, and punctuality.
Benefits: Valuable experience, career development opportunities, and being part of a dedicated team.
Apply online today! We look forward to your application.
Orderline Representative - On Call, Mon - Sun, 07:00-18:00 15 + 10 hours employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Orderline Representative - On Call, Mon - Sun, 07:00-18:00 15 + 10 hours
✨Tip Number 1
Familiarise yourself with QVC's products and services. Understanding their offerings will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Practice your communication skills. As an Orderline Representative, you'll need to convey information clearly and effectively. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Be prepared to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for a customer, as this will highlight your passion for excellent service.
✨Tip Number 4
Show your flexibility and willingness to work varied hours. Since the role requires on-call availability, emphasising your adaptability can make you a more attractive candidate.
We think you need these skills to ace Orderline Representative - On Call, Mon - Sun, 07:00-18:00 15 + 10 hours
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Orderline Representative at QVC. Highlight your customer service experience and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect relevant skills and experiences that match the job description. Emphasise your communication skills, punctuality, and any previous roles in customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to work with QVC. Mention specific examples of how you've successfully handled customer interactions in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Qvc
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for customer service during the interview. QVC values individuals who are passionate about helping customers, so share any relevant experiences that highlight your commitment to providing excellent service.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers or situations. Think of specific examples from your past experiences where you successfully resolved issues or went above and beyond for a customer. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Familiarise Yourself with QVC
Research QVC and its products before the interview. Understanding their brand, values, and customer base will help you tailor your answers and show that you're genuinely interested in the company and the role of Orderline Representative.
✨Highlight Your Communication Skills
As an Orderline Representative, strong communication skills are essential. Be prepared to discuss how you effectively communicate with customers, both verbally and in writing. Use examples that showcase your ability to convey information clearly and build rapport with customers.
