Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as an Orderline Representative, providing top-notch customer service and processing orders.
- Company: QVC UK is a leading retailer connecting shoppers with exciting products and engaging stories.
- Benefits: Enjoy remote work, competitive pay, career development opportunities, and a supportive team culture.
- Why this job: Be part of a dynamic team, learn daily, and contribute to a company committed to inclusion.
- Qualifications: Passion for customer service, strong communication skills, and basic computer experience required.
- Other info: Flexible working hours with a comprehensive training programme to set you up for success.
The predicted salary is between 25000 - 42000 ÂŁ per year.
Overview
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
Your Opportunity, Your Team
- The Orderline Representative supports our Contact Centre Team in Knowsley. Please view our video to learn more about working in our Contact Centre at QVC.
- Joining the QVC UK team means a strong work-life balance and benefits like home office options, 30 days of annual leave, QVC bike leasing, comprehensive health program, free parking and a subsidised cafeteria. Best of all, you’ll join a global, dynamic company where collaboration and support help you make a real impact.
- Hourly Pay
ÂŁ12.41 per hour
Where You\\\’ll Work
This is a working from home role.
Please ensure you have a space for your computer setup, complete with two monitors, and a stable internet connection to facilitate your tasks effectively.
Contract type
- Permanent
- Full-time
Work hours
- On Call Evenings Monday – Sunday: 16:00-02:00, with 2 weeks notice of shift.
What You\\\’ll Do
- In addition to being the welcoming friendly voice of QVC, you will be passionate about providing world class customer service. Our Orderline team members handle inbound customer calls, efficiently & accurately processing customer orders whilst promoting engaging products to improve customer loyalty.
- Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.
- To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience – which will include two weeks of training. Please note your first two weeks with us will be your training period, scheduled Tuesday – Saturday 17:00 – 23:00, 30 hours only, which will take place onsite.
What You\\\’ll Bring
- The desire to deliver a first-class customer service experience.
- Experience using a computer is necessary in this role.
- Have fantastic communication skills.
Disability Confident Scheme
QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme (“DCS”). For any UK based roles, if you’d like to be considered under this scheme, please indicate this on the application form.
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate\\\’s qualifications, skills, experience, and geographic location as well as business and market conditions.
#J-18808-Ljbffr
Orderline Representative - Full Time Evenings, Monday-Sunday: 16:00-02:00 (37.5 Hours) employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Orderline Representative - Full Time Evenings, Monday-Sunday: 16:00-02:00 (37.5 Hours)
✨Tip Number 1
Familiarise yourself with QVC's product range and customer service philosophy. Understanding their offerings will help you engage more effectively during the interview process.
✨Tip Number 2
Prepare to demonstrate your communication skills. Since this role involves handling customer calls, practice articulating your thoughts clearly and confidently, as this will be crucial in showcasing your suitability.
✨Tip Number 3
Showcase your passion for customer service. Think of examples from your past experiences where you went above and beyond for a customer, as this will resonate well with QVC's commitment to world-class service.
✨Tip Number 4
Be ready to discuss your availability and commitment to punctuality. Since the role requires working evenings and weekends, emphasising your flexibility and reliability can set you apart from other candidates.
We think you need these skills to ace Orderline Representative - Full Time Evenings, Monday-Sunday: 16:00-02:00 (37.5 Hours)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Orderline Representative. Highlight your customer service experience and any relevant skills in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with QVC's requirements. Emphasise your communication skills, computer proficiency, and any previous customer service roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of QVC's values. Mention specific examples of how you've delivered excellent customer experiences in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Qvc
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer.
✨Demonstrate Communication Skills
As an Orderline Representative, strong communication skills are essential. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios to showcase your ability to engage effectively.
✨Highlight Teamwork Experience
QVC values a collaborative work culture, so be prepared to discuss your experience working in teams. Share instances where you contributed to team success or helped resolve conflicts, showing that you can work well with others.
✨Prepare for Technical Questions
Since this role involves using computers and handling orders, brush up on any relevant technical skills. Be ready to discuss your experience with computer systems and how you adapt to new technologies quickly.
