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For Companies At a Glance
- Tasks: Join our team as an Orderline Representative, providing top-notch customer service and processing orders.
- Company: QVC is a leading retail brand connecting shoppers with engaging products and stories worldwide.
- Benefits: Enjoy flexible working options, competitive pay, and a supportive onboarding experience.
- Why this job: Be part of a fun, diverse team dedicated to customer satisfaction and personal growth.
- Qualifications: Passion for customer service, strong communication skills, and basic computer proficiency required.
- Other info: Work evenings on Monday, Friday, and Saturday, with opportunities for career development.
The Opportunity
Here at QVC UK, we have been voted as a certified top employer for ten years running – right now, we’re looking for individuals with a genuine passion for customer service to join our award-winning Contact Centre located in Knowsley.
Hourly Pay: £11.64 per hour
Contract type: Permanent
Part-time: Monday, Friday and Saturday: 21:00 – 02:00, 15 hours per week.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewellery – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service.
Your Impact – What will I do as an Orderline Representative?
Reporting to one of our contact centre leaders, you will be the welcoming friendly voice of QVC and be passionate about providing world class customer service. Our Orderline team members handle inbound customer calls, efficiently & accurately processing customer orders whilst promoting engaging products to improve customer loyalty.
Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets. To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience – which will include two weeks of training.
Remote working approach (Minimum of first 3 months working onsite)
We aim to provide a flexible workplace where you can enjoy a combination of working from home and office-based working. After you have passed your 3 month probationary period, your Leader can discuss what options we have available and what will work best for you.
What You Bring – To be effective in your role you’ll need to:
- Have the desire to deliver a first-class customer experience.
- Take ownership of performance and always seek ways to improve.
- Engage with customers and colleagues, creating a people-focused work culture.
- Have fantastic communication skills.
- Experience using a computer is important in this role.
As a business we have expectations for our team members to attend work and on time to enable us to serve the needs of our customers and to work effectively as a team, therefore commitment and punctuality are essential within this role.
What will I get in return?
A brilliant experience and the opportunity to be part of one team dedicated to our customer, playing an important part in our path forward. We have supported career paths – which offers even more exciting opportunities to learn, develop and support our customer.
Submit your application online today! We look forward to hearing from you!
Orderline Representative Evenings - Monday, Friday, Saturday 21:00 - 02:00, 15 hours employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Orderline Representative Evenings - Monday, Friday, Saturday 21:00 - 02:00, 15 hours
✨Tip Number 1
Familiarise yourself with QVC's product range and customer service philosophy. Understanding their offerings will help you engage more effectively during the interview and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by simulating customer interactions. This will prepare you to handle calls confidently and showcase your ability to provide excellent customer service, which is crucial for this position.
✨Tip Number 3
Be ready to discuss your availability and commitment to the evening shifts. Highlighting your punctuality and reliability will reassure the hiring team that you can meet their scheduling needs.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. Being prepared with examples will show your proactive approach and readiness to tackle challenges in the role.
We think you need these skills to ace Orderline Representative Evenings - Monday, Friday, Saturday 21:00 - 02:00, 15 hours
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Orderline Representative. Highlight your customer service experience and any relevant skills in your application.
Tailor Your CV: Customise your CV to reflect the specific requirements mentioned in the job description. Emphasise your communication skills, punctuality, and any experience with customer interactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a team. Mention why you want to work at QVC and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Qvc
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for providing excellent customer service. QVC values individuals who are passionate about helping customers, so share any relevant experiences where you went above and beyond to assist someone.
✨Demonstrate Strong Communication Skills
Since the role involves handling inbound calls, it's crucial to showcase your communication abilities. Practice clear and concise responses, and be prepared to discuss how you would handle various customer scenarios during the interview.
✨Highlight Your Teamwork Experience
QVC emphasises a collaborative work culture, so be ready to talk about your experiences working in teams. Share examples of how you contributed to team success and how you engage with colleagues to create a positive work environment.
✨Prepare for Performance-Related Questions
As the role includes meeting individual performance targets, anticipate questions about how you measure success and improve your performance. Think of specific examples where you set goals and achieved them, demonstrating your commitment to excellence.
