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For Companies At a Glance
- Tasks: Join us as a Customer Service Representative, handling calls and processing orders.
- Company: QVC UK is a leading global retailer, reaching over 200 million homes.
- Benefits: Enjoy flexible remote work options, career development, and a supportive team.
- Why this job: Be part of a top employer with a vibrant culture and impactful work.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Permanent part-time role, working Friday to Sunday evenings.
The Opportunity
Join QVC UK, a top employer for ten consecutive years, as a Customer Service Representative in our Knowsley Contact Centre.
Hourly Pay: £11.64 per hour
Contract Type: Permanent, Part-time
Working Hours: Friday to Sunday, 18:00 – 02:00, 22.5 hours/week
About Us: QVC offers a wide range of products across various categories, reaching over 200 million homes globally, with a diverse team across multiple countries.
Your Role: Handle inbound customer calls, process orders accurately, promote products, and achieve performance targets. Training provided, including a two-week onboarding.
Remote Working: Flexible work options after a three-month onsite probation, combining home and office work.
Requirements: Desire to deliver excellent customer service, ownership of performance, strong communication skills, computer literacy, punctuality, and commitment.
Benefits: Valuable experience, career development opportunities, and a supportive team environment.
Apply online today and become part of our customer-focused team!
Orderline Representative Evenings - Friday, Saturday, Sunday 18:00 - 02:00, 22.5 hours employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Orderline Representative Evenings - Friday, Saturday, Sunday 18:00 - 02:00, 22.5 hours
✨Tip Number 1
Familiarise yourself with QVC's product range and customer service philosophy. Understanding their offerings will help you engage more effectively during the interview and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice common customer service scenarios that may arise in the role. Being able to showcase your problem-solving skills and how you handle difficult situations can set you apart from other candidates.
✨Tip Number 3
Highlight your availability and commitment to the specific working hours required for this position. Emphasising your flexibility and reliability can reassure the hiring team that you are a perfect fit for their needs.
✨Tip Number 4
Network with current or former employees of QVC if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Orderline Representative Evenings - Friday, Saturday, Sunday 18:00 - 02:00, 22.5 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of an Orderline Representative. Highlight your customer service experience and any relevant skills that align with the role.
Tailor Your CV: Customise your CV to reflect your experience in customer service, particularly in handling calls and processing orders. Use specific examples that demonstrate your communication skills and ability to meet performance targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and QVC as a company. Mention your availability for the specified hours and how you can contribute to their customer-focused team.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Qvc
✨Show Your Customer Service Skills
Since the role focuses on handling inbound customer calls, it's crucial to demonstrate your customer service skills during the interview. Share specific examples of how you've successfully resolved customer issues or provided exceptional service in the past.
✨Be Punctual and Professional
Punctuality is key for this position, especially given the specific working hours. Arrive on time for your interview and dress professionally to make a good first impression. This shows that you respect the company's values and are serious about the role.
✨Familiarise Yourself with QVC
Research QVC and its product offerings before the interview. Understanding the company’s mission and values will help you align your answers with what they are looking for in a candidate, and it shows genuine interest in the role.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience with customer service, handling difficult situations, and your ability to work in a team. Practising your responses can help you feel more confident and articulate during the interview.
