At a Glance
- Tasks: Join our Returns team to process customer returns and ensure quality service.
- Company: Be part of QVC Group, a Fortune 500 leader in retail.
- Benefits: Enjoy competitive pay, paid time off, and amazing company discounts.
- Other info: Flexible hours with guaranteed weekly shifts and opportunities for growth.
- Why this job: Gain valuable experience in a dynamic environment with full training provided.
- Qualifications: Basic PC skills and a commitment to punctuality are essential.
The predicted salary is between 13 - 16 £ per hour.
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
Your Opportunity, Your Team
Here at our QVC Customer Operations Centre in Knowsley, we are looking for Warehouse Assistant level 2 team members to join our Returns team. Please view our video to find out more about what it's like to work in the Returns team at QVC!
Hourly Pay: £13.00 per hour
Where You'll Work
This role is onsite and will require you to work from our Knowsley distribution centre daily. Work hours – Evenings: On Call 22.5+15 Mon-Fri 15:00-23:00 Guaranteed 22.5 hours per week which can be flexed up to a further 15 hours per week. The hours we allocate to you each week will be within the availability of Monday-Friday between 15:00-23:00. You will be given 2 weeks' notice of your working hours each week.
What You'll Do
The Returns team are responsible for refunding customer returns and consolidating all customer returned products, within a 48-hour timeline. It is not your typical Warehouse role, as it is PC-based; however, some returns roles include a requirement to lift and load heavy items of up to 25KG and the use of forklift trucks.
What You'll Bring
- Don’t worry if you have not got any warehouse experience as you will receive full training and support.
- As this role is PC-based, basic PC skills are required (i.e. Data entry, basic PC navigation between different screens).
- Eye for details, as Quality Customer Service is our number one priority.
- You’ll be a great fit for us if you are deadline driven, can handle goods with efficiency and accuracy, can learn quickly and have the right mix of energy and motivation.
- As a business, we have expectations for our team members to attend work on time to enable us to serve the needs of our customers and as part of a team; therefore, commitment and punctuality are essential within this role.
Disability Confident Scheme
QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme ("DCS"). For any UK based roles, if you'd like to be considered under this scheme, please indicate this on the application form.
Total Rewards
Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
Warehouse Team member - On Call Eves 22.5 hours + 15 Mon-Fri 15:00-23:00 in Knowsley employer: Qvc
At QVC Group, we pride ourselves on fostering a dynamic and inclusive work environment where every team member is valued. Our Knowsley distribution centre offers flexible working hours, comprehensive training, and a commitment to employee growth, alongside competitive pay and a generous benefits package that includes paid time off and company discounts. Join us to be part of a vibrant team dedicated to delivering exceptional customer service in a supportive and engaging atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Warehouse Team member - On Call Eves 22.5 hours + 15 Mon-Fri 15:00-23:00 in Knowsley
✨Tip Number 1
Get to know the company! Before your interview, check out QVC's social media and website. Understanding their culture and values will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to teamwork and customer service. Think of examples from your past experiences that highlight your skills and how you can contribute to the Returns team.
✨Tip Number 3
Dress the part! Even though it's a warehouse role, showing up looking professional can make a great first impression. It shows you take the opportunity seriously and are ready to be part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy, which is a bonus for this PC-based role. Don’t miss out on this chance!
We think you need these skills to ace Warehouse Team member - On Call Eves 22.5 hours + 15 Mon-Fri 15:00-23:00 in Knowsley
Some tips for your application 🫡
Show Your Enthusiasm:When you're writing your application, let your passion for the role shine through! We love seeing candidates who are excited about joining our team and contributing to the amazing work we do at QVC.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Warehouse Team Member role. We want to see how you can bring value to our Returns team, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the important bits. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Qvc
✨Know the Role Inside Out
Before your interview, make sure you understand what a Warehouse Team Member does at QVC. Familiarise yourself with the responsibilities, especially around handling returns and using PC systems. This will show that you're genuinely interested and prepared.
✨Show Off Your Attention to Detail
Since quality customer service is a top priority, be ready to discuss how you pay attention to detail in your work. Think of examples from past experiences where your accuracy made a difference, even if they’re not directly related to warehousing.
✨Demonstrate Your Team Spirit
QVC values teamwork, so be prepared to talk about how you work well with others. Share stories that highlight your ability to collaborate, support colleagues, and contribute to a positive team environment.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and ability to handle physical tasks. You might be asked how you would manage heavy items or meet tight deadlines, so think through your responses ahead of time.
