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For Companies At a Glance
- Tasks: Provide world-class customer service and process customer orders with a friendly voice.
- Company: Join QVC Group, a Fortune 500 company with a dynamic team culture.
- Benefits: Enjoy competitive pay, 30 days annual leave, and flexible home office options.
- Why this job: Be part of an innovative company where your contributions truly matter.
- Qualifications: Strong desire to deliver excellent customer service and good computer skills.
- Other info: Receive comprehensive training and enjoy a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
Your Opportunity
Your Team
The Orderline Representative supports our Contact Centre Team in Knowsley. Joining the QVC UK team offers a strong work-life balance and benefits such as home office options, 30 days of annual leave, QVC bike leasing, a comprehensive health program, free parking and a subsidised cafeteria. You will be part of a global, dynamic company where collaboration and support help you make an impact.
Hourly Pay £12.41 per hour
Where You'll Work
This is a working from home role. Please ensure you have a space for your computer setup, including two monitors and a stable internet connection to perform tasks effectively.
Contract type: Permanent Full-time
Work hours: On Call Evenings Monday - Sunday: 16:00-02:00, with 2 weeks notice of shift.
What You'll Do
- Be the welcoming, friendly voice of QVC and provide world-class customer service.
- Orderline team members handle inbound calls and accurately process customer orders while promoting engaging products to improve customer loyalty.
- Work as part of a team to support overall success and pursue achievable individual performance targets.
- Receive a supportive onboarding experience, including two weeks of training. The first two weeks are scheduled onsite, Tuesday – Saturday 17:00 - 23:00, 30 hours total.
What You'll Bring
- Desire to deliver first-class customer service.
- Experience using a computer is necessary for this role.
- Excellent communication skills.
Disability Confident Scheme
QVC UK is a Disability Confident Leader, level 3 accredited employer, operating a Disability Confident Scheme (DCS). For UK-based roles, indicate your interest on the application form if you’d like to be considered under this scheme.
Our Total Rewards package includes benefits such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and discounts. QVC Group is committed to inclusion and belonging for all and to equal employment opportunities. If you need reasonable accommodations/support, please contact workwithus@qvcgrp.com for assistance.
Orderline Representative - Full Time Evenings, Monday-Sunday: 16:00-02:00 (37.5 Hours) in Knowsley employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Orderline Representative - Full Time Evenings, Monday-Sunday: 16:00-02:00 (37.5 Hours) in Knowsley
✨Tip Number 1
Get to know the company! Before your interview, check out QVC's social media and website. Understanding their culture and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show your personality! QVC values a friendly and welcoming vibe, so don’t be afraid to let your character shine through. Share personal stories that highlight your customer service skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us.
We think you need these skills to ace Orderline Representative - Full Time Evenings, Monday-Sunday: 16:00-02:00 (37.5 Hours) in Knowsley
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone who can be the welcoming voice of QVC!
Tailor Your Application: Make sure to tailor your application to the Orderline Representative role. Highlight any relevant experience you have in customer service or using computers. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture there!
How to prepare for a job interview at Qvc
✨Know Your Stuff
Before the interview, make sure you understand what QVC Group is all about. Familiarise yourself with their brands and the role of an Orderline Representative. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Show Off Your Communication Skills
As an Orderline Representative, excellent communication is key. During the interview, practice clear and friendly communication. You might even want to prepare a few examples of how you've provided great customer service in the past to demonstrate your skills.
✨Set Up Your Space
Since this is a work-from-home role, ensure you have a quiet and professional setup for the interview. A stable internet connection and a tidy background can make a big difference in how you present yourself. It shows you're serious about the role!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest and helps you learn more about the team and company culture. Consider asking about the onboarding process or how success is measured in the Orderline team.
