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- Tasks: Lead and coach a dynamic Contact Centre team while managing performance against key KPIs.
- Company: A leading retail company in the UK with a focus on customer experience.
- Benefits: Competitive compensation and a range of employee benefits.
- Other info: Hybrid role offering flexibility and opportunities for professional growth.
- Why this job: Make a real difference by developing talent and driving team success.
- Qualifications: Experience in contact centre leadership and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
A leading retail company in the UK is looking for a motivated Team Leader to lead their Contact Centre team. This hybrid role involves coaching and developing team members, managing performance against key KPIs, and participating in key projects.
Ideal candidates will have contact centre leadership experience, strong communication skills, and proficiency with Microsoft Office. The position offers competitive compensation and various employee benefits.
Hybrid Customer Experience Team Lead - Coaching & KPI in Knowsley employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Experience Team Lead - Coaching & KPI in Knowsley
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to coaching and KPIs. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and leadership style.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of how you've successfully managed teams and improved performance metrics. Visual aids can really help drive your points home.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Hybrid Customer Experience Team Lead - Coaching & KPI in Knowsley
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've coached and developed team members in the past, so share specific examples that showcase your leadership style.
Be KPI Savvy: Since this role involves managing performance against key KPIs, it’s crucial to mention your familiarity with these metrics. We love candidates who can demonstrate their understanding of KPIs and how they’ve used them to drive team success.
Communicate Clearly: Strong communication skills are a must for this position. In your written application, keep your language clear and concise. We appreciate candidates who can convey their thoughts effectively, so don’t hesitate to show off your communication prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Qvc
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to the contact centre. Be ready to discuss how you've managed KPIs in previous roles and share specific examples of how you improved team performance.
✨Showcase Your Coaching Skills
Prepare to talk about your coaching style and how you've developed team members in the past. Think of a few success stories where your guidance led to significant improvements, and be ready to explain your approach to mentoring.
✨Master Microsoft Office
Since proficiency in Microsoft Office is a must, brush up on your skills, especially in Excel and PowerPoint. Be prepared to discuss how you've used these tools to analyse data or present findings in your previous roles.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your responses and ensure you convey your ideas effectively.