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- Tasks: Deliver world-class customer service and resolve complex enquiries for our customers.
- Company: Join QVC Group, a Fortune 500 company with a vibrant team culture.
- Benefits: Enjoy competitive pay, 30 days annual leave, and flexible working options.
- Why this job: Make a real impact in a dynamic environment while supporting customers.
- Qualifications: Desire to provide excellent service and experience with computers.
- Other info: Comprehensive training and career growth opportunities await you!
The predicted salary is between 24000 - 36000 £ per year.
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
The Customer Service representative supports our Customer Care Team in Knowsley. Joining the QVC UK team means a strong work‑life balance and benefits like home office options, 30 days of annual leave, QVC bike leasing, comprehensive health program, free parking and a subsidised cafeteria. Best of all, you’ll join a global, dynamic company where collaboration and support help you make a real impact.
Hourly Pay: £13.81 per hour
Where You’ll Work: Work from home approach (Minimum of first 3 months working onsite). We aim to provide a flexible workplace where you can enjoy a combination of home and office‑based working. Your leader will discuss what options we have available and what will work best for you and the business.
Contract type: Permanent Full‑time
Work hours: On Call Days Monday - Sunday: 07:00-18:00, with 2 weeks notice of shift.
What You’ll Do:
- Show a welcoming, friendly voice of QVC, delivering world‑class customer service.
- Handle inbound customer calls, resolving customers’ often complex enquiries while driving brand advocacy.
- Work as part of a team to ensure overall success while meeting individual performance targets.
- Receive a supportive onboarding experience, including four weeks of training, to set you up for success.
What You’ll Bring:
- The desire to deliver a first‑class customer service experience.
- Experience interpreting and responding to customer questions.
- Experience using a computer is necessary for this role.
QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme ("DCS"). For any UK based roles, if you’d like to be considered under this scheme, please indicate this on the application form.
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
Customer Service Representative - Full Time Days, Monday-Sunday: 07:00-18:00 (37.5 Hours) in Knowsley employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Full Time Days, Monday-Sunday: 07:00-18:00 (37.5 Hours) in Knowsley
✨Tip Number 1
Get to know QVC Group! Watch their videos and read up on their values. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their dynamic culture.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve complex enquiries. Role-playing these situations can really boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at QVC Group.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from QVC Group.
We think you need these skills to ace Customer Service Representative - Full Time Days, Monday-Sunday: 07:00-18:00 (37.5 Hours) in Knowsley
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and what makes you a great fit for our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you’ve delivered top-notch customer service or handled complex enquiries – it’ll help us see how you can contribute to our Customer Care Team.
Show Your Skills: Don’t forget to showcase your computer skills! Since this role involves using technology to assist customers, mentioning your proficiency with different systems or software can really set you apart from other candidates.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at Qvc
✨Know the Company
Before your interview, take some time to research QVC Group and its brands. Understanding their values, mission, and customer service approach will help you align your answers with what they’re looking for. Plus, it shows genuine interest!
✨Practice Common Scenarios
As a Customer Service Representative, you'll likely face various customer scenarios. Prepare by practising responses to common questions like handling difficult customers or resolving complaints. This will boost your confidence and demonstrate your problem-solving skills.
✨Show Your Personality
QVC values a friendly and welcoming voice, so let your personality shine through during the interview. Be warm and approachable in your responses, and don’t hesitate to share personal anecdotes that highlight your customer service experience.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. Inquire about team dynamics, training processes, or growth opportunities within the company. This not only shows your enthusiasm but also helps you gauge if QVC is the right fit for you.