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For Companies At a Glance
- Tasks: Support IT systems, troubleshoot issues, and ensure smooth operations for users.
- Company: Join QVC, a leading retail brand connecting millions through innovative shopping experiences.
- Benefits: Enjoy competitive pay, paid time off, discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team, learn daily, and contribute to customer satisfaction.
- Qualifications: Positive attitude, experience in IT support, and commitment to inclusivity and accountability.
- Other info: QVC is a Disability Confident employer with a Guaranteed Interview Scheme.
The predicted salary is between 30000 - 42000 £ per year.
Overview
QVC UK is seeking a Client Support Technician to join our Information Technology team in Knowsley. In this pivotal role, you\\\’ll help keep our business running 24/7, supporting millions of customers as we innovate across online, on-air, and mobile platforms. You\\\’ll play a key part in ensuring our technology empowers every team member to deliver their personal best, reflecting QVC\\\’s commitment to speed, agility, and customer-centricity.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewellery – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC International brings the QVC shopping experience to millions of people in Germany, Austria, Japan, the U.K., Ireland and Italy. QVC International reaches 124 million homes via 10 television networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. QVC International has team members in the U.K., Germany, Japan, Italy, Poland and China.
Your Impact
- Install, configure, and troubleshoot computer hardware, software, and peripheral devices to ensure seamless operations.
- Provide technical support to end-users, resolving IT-related issues and inquiries with speed and accuracy.
- Manage computer networks, including LAN, WAN, and VPN connections, supporting a multi-regional environment.
- Support the end-user environment, including software installation and secure data management.
- Troubleshoot hardware, software, and networking issues on Windows devices within an enterprise setting.
- Model QVC\\\’s leadership competencies by delivering results with speed, building strong relationships, and adapting to evolving technology needs.
Your Requirements
- Maintain a positive attitude, even under pressure, and demonstrate resilience.
- Experience supporting users in a multi-regional or enterprise environment.
- Experience with IT hardware and software, and how end-user technologies connect with all applications.
- Commitment to QVC\\\’s values of inclusivity, agility, and accountability.
If you enjoy being part of a team, creating experiences and delighting customers, you\\\’ll love it here. If you\\\’re excited about retail, media, social, live streaming, technology, customer service, design and more, you\\\’ll find amazing projects to work on. If you want to grow professionally and learn every day, you\\\’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you\\\’ll be amazed at what\\\’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What\\\’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at WorkWithUs@qvcqrp.com for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles – if you\\\’d like to be considered under this scheme, please indicate this on the application form.
How to Apply
Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
- Industries: Retail
Referral programs may increase your chances of interview consideration.
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IT - Support Technician employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT - Support Technician
✨Tip Number 1
Familiarise yourself with QVC's technology and platforms. Understanding their online, on-air, and mobile systems will give you an edge in interviews, as you'll be able to discuss how your skills can directly support their operations.
✨Tip Number 2
Highlight your experience in troubleshooting and supporting users in a multi-regional environment. Be prepared to share specific examples of how you've resolved IT issues quickly and effectively in past roles.
✨Tip Number 3
Demonstrate your commitment to customer service. Since QVC values customer-centricity, be ready to explain how you've gone above and beyond to assist users or improve their experience with technology.
✨Tip Number 4
Showcase your adaptability to evolving technology needs. Discuss any experiences where you've had to learn new tools or systems quickly, as this aligns with QVC's emphasis on agility and innovation.
We think you need these skills to ace IT - Support Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IT Support Technician at QVC. Familiarise yourself with the specific skills and experiences they are looking for, such as troubleshooting hardware and software issues.
Tailor Your CV: Customise your CV to highlight relevant experience in IT support, particularly in multi-regional or enterprise environments. Emphasise your technical skills and any experience with LAN, WAN, and VPN connections.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with QVC's commitment to inclusivity, agility, and accountability, and provide examples of how you've demonstrated these qualities in past roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented. A polished application reflects your attention to detail.
How to prepare for a job interview at Qvc
✨Show Your Technical Skills
Be prepared to discuss your experience with IT hardware and software. Highlight specific examples of how you've installed, configured, or troubleshot systems in previous roles, especially in a multi-regional or enterprise environment.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share instances where you've resolved IT-related issues quickly and effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical skills.
✨Emphasise Customer-Centricity
QVC values customer service highly, so illustrate your commitment to providing excellent support. Discuss how you’ve gone above and beyond to assist users and ensure their satisfaction, reflecting QVC's dedication to customer-centricity.
✨Exhibit a Positive Attitude
Maintain a positive and resilient attitude throughout the interview. Share examples of how you've handled pressure or challenging situations in the past, aligning with QVC's values of inclusivity and accountability.
