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For Companies At a Glance
- Tasks: Provide world-class customer service and process orders while promoting engaging products.
- Company: Join QVC Group, a Fortune 500 company with a vibrant team culture.
- Benefits: Enjoy competitive pay, 30 days annual leave, and flexible home office options.
- Why this job: Be the friendly voice of QVC and make a real impact in customer satisfaction.
- Qualifications: Strong communication skills and a desire to deliver excellent customer service.
- Other info: Dynamic work environment with supportive onboarding and career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
Your Opportunity
Your Team
The Orderline Representative supports our Contact Centre Team in Knowsley. Joining the QVC UK team offers a strong work-life balance and benefits such as home office options, 30 days of annual leave, QVC bike leasing, a comprehensive health program, free parking and a subsidised cafeteria. You will be part of a global, dynamic company where collaboration and support help you make an impact.
Hourly Pay: £12.41 per hour
Where You'll Work
This is a working from home role. Please ensure you have a space for your computer setup, including two monitors and a stable internet connection to perform tasks effectively.
Contract type: Permanent
Full-time Work hours: On Call Evenings Monday - Sunday: 16:00-02:00, with 2 weeks notice of shift.
What You'll Do
- Be the welcoming, friendly voice of QVC and provide world-class customer service.
- Orderline team members handle inbound calls and accurately process customer orders while promoting engaging products to improve customer loyalty.
- Work as part of a team to support overall success and pursue achievable individual performance targets.
- Receive a supportive onboarding experience, including two weeks of training. The first two weeks are scheduled onsite, Tuesday – Saturday 17:00 - 23:00, 30 hours total.
What You'll Bring
- Desire to deliver first-class customer service.
- Experience using a computer is necessary for this role.
- Excellent communication skills.
Disability Confident Scheme
QVC UK is a Disability Confident Leader, level 3 accredited employer, operating a Disability Confident Scheme (DCS). For UK-based roles, indicate your interest on the application form if you’d like to be considered under this scheme.
Our Total Rewards package includes benefits such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and discounts.
QVC Group is committed to inclusion and belonging for all and to equal employment opportunities. If you need reasonable accommodations/support, please contact for assistance.
Orderline Representative - Full Time Evenings, Monday-Sunday: 16:00-02:00 (37.5 Hours) in Huyton employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Orderline Representative - Full Time Evenings, Monday-Sunday: 16:00-02:00 (37.5 Hours) in Huyton
✨Tip Number 1
Get to know QVC and its brands! Familiarise yourself with their products and values. This will help you connect better during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Orderline Representative, you'll be the friendly voice of QVC. Role-play with a friend or family member to get comfortable handling customer queries and promoting products.
✨Tip Number 3
Make sure your home setup is ready! Since this is a work-from-home role, ensure you have a quiet space, two monitors, and a stable internet connection. This shows you're prepared and serious about the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us.
We think you need these skills to ace Orderline Representative - Full Time Evenings, Monday-Sunday: 16:00-02:00 (37.5 Hours) in Huyton
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone who can be the welcoming voice of QVC!
Tailor Your Application: Make sure to tailor your application to the Orderline Representative role. Highlight any relevant experience you have in customer service or using computers. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to get your message across – we want to know why you’d be a great fit without wading through too much text!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits right there!
How to prepare for a job interview at Qvc
✨Know the Company
Before your interview, take some time to research QVC Group and its brands. Understanding their values, mission, and the products they offer will help you connect better during the conversation and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As an Orderline Representative, you'll need to provide top-notch customer service. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. This will demonstrate your ability to be the friendly voice of QVC.
✨Prepare for Technical Questions
Since this role requires computer proficiency, be ready to discuss your experience with technology. Brush up on any relevant software or systems you’ve used before, and think about how you can quickly adapt to new tools, as this will be crucial for processing orders efficiently.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your expectations.
