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For Companies At a Glance
- Tasks: Engage with customers, resolve inquiries, and promote our brand.
- Company: Join QVC, a leading retail company known for its innovative shopping experience.
- Benefits: Enjoy flexible work options, competitive pay, and great perks like paid time off.
- Why this job: Be part of a supportive team that values your growth and offers training.
- Qualifications: Passion for customer service and basic computer skills required.
- Other info: Work from home after initial training; we support diversity and inclusion.
Join us as a Customer Service Representative at QVC.
Position Overview
We have an exciting opportunity within our Customer Care Team in Knowsley as a Call Centre Representative.
Hourly Pay: £13.81 per hour
Contract Type: Permanent, Part-time
Work Hours: On Call Evenings Monday - Sunday: 17:00-23:00, with 2 weeks' notice of shift.
Responsibilities:
- Handle inbound customer calls, resolve complex inquiries, and promote brand advocacy.
- Work collaboratively within a team to ensure overall success.
- Achieve individual performance targets.
- Participate in four weeks of training to prepare for the role.
Candidate Requirements:
- Desire to deliver first-class customer service.
- Ownership of performance and continuous improvement.
- Ability to engage with customers and colleagues positively.
- Experience interpreting and responding to customer questions.
- Proficiency in computer use.
Work from Home Policy: Flexible work arrangements combining home and onsite work, with at least the first 3 months onsite.
Benefits:
- Supportive onboarding and training.
- Opportunities for career growth.
- Competitive compensation and benefits, including paid time off, employee assistance, parental leave, and more.
- Inclusive workplace committed to diversity and equal opportunity.
Apply online today! For assistance or accommodations, contact us at WorkWithUs@qvcqrp.com. We are a Disability Confident employer offering a Guaranteed Interview Scheme.
Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (15+10 Hours) employer: Qvc
Contact Detail:
Qvc Recruiting Team
WorkWithUs@qvcqrp.com
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (15+10 Hours)
✨Tip Number 1
Familiarise yourself with QVC's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the brand during the interview.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customer inquiries or complaints, as this will showcase your problem-solving skills and ability to remain calm under pressure.
✨Tip Number 3
Highlight your availability and flexibility. Since the role requires evening shifts, emphasising your willingness to work these hours can set you apart from other candidates who may not be as flexible.
✨Tip Number 4
Showcase your teamwork skills. Since the role involves working collaboratively within a team, be prepared to discuss examples of how you've successfully worked with others in previous roles.
We think you need these skills to ace Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (15+10 Hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you handled customer inquiries or resolved issues, as this will show your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering first-class customer service. Mention specific examples of how you've positively engaged with customers in the past and how you can contribute to the team at QVC.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as communication, problem-solving, and teamwork. Mention your proficiency in using computers, as this is essential for handling customer calls effectively.
Prepare for Training: Since the role includes four weeks of training, express your willingness to learn and adapt. Highlight any previous training experiences that demonstrate your ability to quickly grasp new concepts and apply them in a practical setting.
How to prepare for a job interview at Qvc
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering first-class customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Prepare for Common Scenarios
Anticipate questions related to handling difficult customers or resolving complex inquiries. Practising your responses to these scenarios can help you feel more confident during the interview and show that you're ready for the challenges of the job.
✨Highlight Team Collaboration Skills
Since the role involves working collaboratively within a team, be prepared to discuss how you've successfully worked with others in the past. Share specific examples that showcase your ability to contribute to a team's success.
✨Familiarise Yourself with QVC
Research QVC's brand values and customer service philosophy. Understanding the company’s mission and how they engage with their customers will allow you to tailor your answers and show that you're a good fit for their culture.