Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, resolve inquiries, and promote brand loyalty in a dynamic team environment.
- Company: Join QVC, a leading retail company known for its commitment to customer service and inclusivity.
- Benefits: Enjoy flexible work options, competitive pay, paid time off, and opportunities for career growth.
- Why this job: Be part of a supportive culture that values diversity and offers training for your success.
- Qualifications: No prior experience needed; just bring your passion for customer service and a positive attitude.
- Other info: Work evenings with a guaranteed interview scheme for applicants with disabilities.
Join us as a Customer Service Representative at QVC.
Position Overview
We have an exciting opportunity within our Customer Care Team in Knowsley as a Call Centre Representative.
Hourly Pay: £13.81 per hour
Contract Type: Permanent, Part-time
Work Hours: On Call Evenings Monday - Sunday: 17:00-23:00, with 2 weeks' notice of shift.
Responsibilities
- Handle inbound customer calls, resolve complex inquiries, and promote brand advocacy.
- Work collaboratively within a team to ensure overall success.
- Achieve individual performance targets.
- Participate in four weeks of training to prepare for the role.
Candidate Requirements
- Desire to deliver first-class customer service.
- Ownership of performance and continuous improvement.
- Ability to engage with customers and colleagues positively.
- Experience interpreting and responding to customer questions.
- Proficiency in computer use.
Work from Home Policy
Flexible work arrangements combining home and onsite work, with at least the first 3 months onsite.
Benefits
- Supportive onboarding and training.
- Opportunities for career growth.
- Competitive compensation and benefits, including paid time off, employee assistance, parental leave, and more.
- Inclusive workplace committed to diversity and equal opportunity.
Apply online today! For assistance or accommodations, contact us at WorkWithUs@qvcqrp.com. We are a Disability Confident employer offering a Guaranteed Interview Scheme.
Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (15+10 Hours) employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (15+10 Hours)
✨Tip Number 1
Familiarise yourself with QVC's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the brand during any interactions.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing different scenarios with friends or family can help you feel more confident and prepared for real calls.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from past experiences where you've successfully resolved issues, as this will highlight your capability to handle complex inquiries.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (15+10 Hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Representative position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant training. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle customer inquiries effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your desire to deliver first-class customer service and provide examples of how you've successfully resolved customer issues in the past.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Qvc
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering first-class customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might encounter, such as handling complaints or resolving complex inquiries. Practising your responses can help you feel more confident during the interview.
✨Highlight Team Collaboration Skills
Since the role involves working collaboratively within a team, be ready to discuss how you've successfully worked with others in previous jobs. Mention specific instances where teamwork led to positive outcomes.
✨Familiarise Yourself with QVC
Research QVC and its values before the interview. Understanding the brand and its commitment to customer satisfaction will allow you to tailor your answers and show that you're a good fit for their culture.